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Effective Communication

Effective Communication

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Published by: api-3738721 on Oct 18, 2008
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03/18/2014

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EFFECTIVE COMMUNICATION
1.
Process of Communication.
2.
Communication in organizations, nature, scope and functions.
3.
Management of written, and oral communication.
4.
Barriers to effective communication.
5.
Report writing.
6.
Communication technology and it\u2019s impact on office procedures and automation.
Chester Barnard - the first executive function is to develop and maintain a system of
communication
REFERENCE BOOKS
1.
Communication by C.S.Rayudu. Himalaya Publishing House. Reprint 2000
PROCESS OF COMMUNICATION.

Meaning of Communication.
Scope.
Nature of Communication.
Communication as a Social process.
Communication as a human process.
Communication as a Universal process.
Process of Communication.
Elements of Communication.
Communication process models and theories.
Theories of communication.
Principles or Characteristics of Communication.
Benefits of Communication.
Communication as a transactional process.
Essentials of good communication.
Ten Commandments of good Communication.
The Seven Cs of good Communication.
Objectives of good communication.
Functions of Communication.
Communication as information.
Classification of Communication.
Perception in Communication.

Scope of communication

Wide and comprehensive
Two way process involving transmission and reception.
It is a continuous process of exchange of facts, ideas, feelings, attitudes, opinions figures and

interaction with others.
Communication
1. Vertical
4. Upward
2.
Horizontal
5. Downward
3.
Diagonal
6. Internal
Helps in the discharge of managerial
functions
(a) Formal
eg planning, direction, coordination
and motivation
(b) Informal
7.
External \u2013 Transmission of messages outside the organization
Media
1. Written

Instructions, letters, memos, orders, journals, bulletin boards, reports
Oral
Verbal

Face-to-face conversations, lectures, conferences, meetings,
interviews
Counseling, telephone, P.A. system, grapevine

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