TCS Business Processing

Overview

TCS Business Processing Overview

BPO Service Lines

Global Network Delivery Model Delivering Excellence

TCS JANUS Challenge

Janus is a platform for management students that gives them an opportunity to be a part of TCS BPO in the areas of operations and support.

- Competition Roadmap 2 Topics 1 Topic to be selected by each team Executive Summary by panel Finalists Final Presentation The Winner Review

Topic 1 NextGen Tools, Techniques and Technologies in Sales & Marketing

Context:
Currently the ITES sales process has the following defining characteristics: Long sales cycle Primary sales based on Capability decks and Case studies Works best with client visits of the shop floor

Challenge:
Identify the Next generation tools and techniques which can be used to enable the Sales and Marketing process within the context of ITES.

Topic 2: Building Multi-Lingual Capabilities

Context:
Given the global nature of todays ITES businesses, providers are finding it increasingly intricate to deliver services which require multi-lingual capabilities across geographies. These capabilities need to be developed for two reasons:> To service clients in emerging non-English speaking geographies > To service clients with customers in non-English speaking geographies Some of the strategies currently used are: > Create delivery centers in countries for delivery (for example a Delivery center in China for Cantonese and Mandarin) > Identify resources within your base locations who can be given a working knowledge of the language required > Identify alternate countries which can provide the same language capabilities with Labor arbitrage

Challenge:
Create a composite strategy roadmap to address the above issue for an ITES company with headquarter in India. While you can use the current strategies as a base, Identification of newer strategies will be scored higher. The components expected in the strategic roadmap are: > Countries identified for delivery > Per Employee Cost estimates ( in case of training language talent in India) > HR Challenges > Business challenges in the identified countries (PEST and SWOT) > Training requirements Languages: French, Spanish, Portuguese, German, Chinese, Japanese, Arabic, Italian, Cantonese, Mandarin, Thai

Competition Guidelines
First Stage
Each team comprising of maximum 3 members(preferably of different streams of management) will submit their respective Executive Summary on any one of the selected topic before 09:00 hours IST on 28th October 2011 through the Institute office by visiting the official Paragana Website www.paragana.co.in and clicking on the TCS Janus flash to get guided through the procedure. File name should be in the format TCS Janus_NMIMS_<teamname>_<topic1/topic2>.doc format.

Second Stage
Results of the shortlisted teams would be announced by November 04, 2011 Short listed teams need to submit final presentation and report by 09th November 2011. In this stage, the shortlisted teams will be offered a mentoring session from TCS BPO to streamline their final paper submission and presentation.

Third Stage
Final presentation dates will be communicated soon. Presentation Duration is 20 minutes followed by 10 minutes of Q&A session. International teams shall present using Video Conferencing facilities.

Evaluation Criteria
New innovative and creative ideas rather than what one gets from internet search Your Strategic plan should be the original work of your team and backed by thorough research and facts. The idea should be relevant, implementable and unique in nature. Teams will also be evaluated on the basis of overall quality including clarity, depth, relevance and evidence of the written submission and final presentation. Assumptions should be clearly identified and stated.

Event timelines

04.11.2011 28.10.2011

PARAGANA11 09.11.2011

Deliverables Framework
The executive summary and final report should be typed in Times New Roman keeping a font size of 12, line spacing of 1.5, page size A4 and 1 pt box page border The Executive summary should not exceed 4 pages including title page and a page for putting your references and annexures. The title page should contain the topic, team name, team member names, university names, telephone nos. and email IDS Final report should not exceed 5 pages. The indicative pointers for structure content are as follows. Please note that these are just indicative pointers and hence not exhaustive
Issue statement strategic Intent Strategic Plan Emphasis on structural factors for implementing strategy Practical application of ideas

Prizes
First prize INR 1.20.000 1,10,000 in prize money and 10,000 in kind Second prize INR 70,000 60,000 in prize money and 10,000 in kind Second prize INR 50,000 40,000 in prize money and 10,000 in kind Pre Placement Interviews for all finalists * International students will be awarded depending on the exchange rates applicable on that day

FAQs
Who can participate? All students who are enrolled in management, economics or business courses from the invited universities and institutions (only post graduate students). How many teams can take part in the competition from each Institute? There is no restriction on the number of teams who can participate from the institute. However, one student can be a part of only one team. Is there any prerequisite for forming the team? No. But teammates having different competencies will be beneficial. This is because representation from different areas of management shall help the team leverage different perspectives. Teams comprised of students studying in different Business Schools, both Indian and Global can be formed. However the responsibility of being in one place prior to final presentation shall be the responsibility of the team.

FAQs
How will the participant teams submit the entry?
For submission of their executive summary and final business plan in doc format students can visit the official Paragana Website www.paragana.co.in. On the main page of this website click on the TCS Janus flash to get guided through the procedure.>. Refer to slide 9 for more details.

What are the different parameters for Business Case evaluation? Please refer to the evaluation parameters on slide no 10. Who will be the panel members for the evaluation at the time of final presentation? The Senior Leadership Team from TCS BPO will do the evaluation of the project at the time of final presentation. Whether traveling cost for the final presentation will be reimbursed? The international teams shall present their report through video conferencing, while the Indian students shall be reimbursed return sleeper class train fares.

Contacts

In case of any queries you can reach the Industry Institute Partnership Cell of NMIMS, Mumbai (India) at: Kavita Makdani Phone: +91 993-071-6009 Email: kavita.makdani@nmims.edu kavifeb2@gmail.com Sawan Soni Phone: +91 922-460-0219 Email: sawan.soni@nmims.edi sawansn@gmail.com

For more information, kindly visit www.paragana.in

Thank You
All the best.