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Table Of Contents

1.1 Senior Leadership
1.2 Governance and Social Responsibilities
2.1 Strategy Development
2.2 Strategy Deployment
3.1 Customer and Market Knowledge
3.2 Customer Relationships and Satisfaction
4.1 Measurement,Analysis,and Review of Organizational Performance
4.2 Information and Knowledge Management
5.2 Employee Learning and Motivation
5.3 Employee Well-Being and Satisfaction
6.1 Value Creation Processes
6.2 Support Processes and Operational Planning
7.1 Product and Service Outcomes
7.2 Customer-Focused Results
7.3 Financial and Market Results
7.4 Human Resource Results
7.5 Organizational Effectiveness Results
7.6 Leadership and Social Responsibility Results
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2005 Landmark Case Study

2005 Landmark Case Study

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Published by mpmcg

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Published by: mpmcg on Nov 05, 2011
Copyright:Attribution Non-commercial

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07/12/2014

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