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Guidelines for Prevention and Mangement of Workplace Aggression 4358

Guidelines for Prevention and Mangement of Workplace Aggression 4358

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Published by: api-3770073 on Oct 18, 2008
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03/18/2014

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Prevention and Management
of Workplace Aggression:Guidelines
and Case Studies from the NSW Health
Industry
Prepared by Jim Delaney on behalf of Central Sydney Area Health Service December 2001
WorkCover NSW Injury Prevention, Education and Research Grants Scheme Grant No 97/0050
NEW SOUTH WALES
WorkCover NSW Injury Prevention, Education and Research Grants Scheme

I have pleasure in writing the foreword to
\u201cGuidelines for the Prevention and
Management of Workplace Aggression: Case
Studies from the NSW Health Industry\u201d.
This publication and the research that
is reported herein demonstrate a willingness
by WorkCover NSW and Area Health Services
throughout NSW Health to work together
to improve workplace safety in health care
settings.

Workplace safety is an issue of great importance
and practices that support hazard identification,

risk assessment, risk management and post
incident responses relating to workplace
violence need to be continually highlighted.
The staff who work in health care settings are a
valuable resource and we wish to support and
protect them by providing safe and healthy
workplaces.

This publication provides an insight into the
current context of care delivery within
contemporary health care settings with regard
to violence in the workplace and identifies
examples of better practice as benchmarks, for
all services to consider and incorporate into
their risk management strategies.

As Chief Executive Officer of Central Sydney
Area Health Service (CSAHS) I am most
Foreword
iii

gratified to be associated with this research
project which has been funded under the
WorkCover NSW Injury Prevention,
Education and Research Grants Scheme.
It recognises the need for such work to be
undertaken and CSAHS\u2019s ability to do so.
I am delighted in this confidence and the
acknowledgment of the work of CSAHS staff,
particularly those such as Mr Jim Delaney
who, prior to this project, was actively involved
with the CSAHS mental health services, who
have over the years gained an Australia wide
reputation in the training of critical incident
management.

I am reassured by the degree of co-operation
and collaboration involved in the research
and the completion of this project and the
commitment demonstrated by large numbers
of staff from Area Health Services, the
Ambulance Service of NSW, Corrections
Health NSW and WorkCover NSW who
contributed significantly to this work.

I look forward to a continuation of this
co-operation.
Dr Diana G. HorvathAO
Chief Executive Officer
Central Sydney Area Health Service

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