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1Activity

Table Of Contents

1.2Call Manager Types
1.3System Requirements
1.3.1Operating Systems
1.3.2Hardware Requirements
1.3.3Video Requirements
2.3.4Active Directory Integration
2.4Usage Preferences
2.4.1Language Selection
2.4.2Sound Preferences
2.4.3Configuring the External Number Prefix
3.1.2Window Components
3.1.3Manipulating Call Manager Windows
3.2Viewing Modes
3.2.1Normal Mode
3.2.2Miniature
3.2.3Docked
3.2.4System Tray
3.3Viewers
Voice Calls
4.1Introduction
4.2Extension Assignment
4.2.1Home Device
4.2.2SoftPhone
4.2.3Office Anywhere
4.3Configuring Device Options
4.3.1Handsfree Mode
4.3.2Call Stack Size
4.3.3Specifying the Auto Off-Hook Device
4.3.4Suppressing the Call Waiting Tone
4.4Making a Call
4.5Managing Incoming Calls
4.5.1Inbound Call Signals
4.5.2Answering Calls
4.5.3Rerouting Inbound Calls
4.5.4Automated Call Handling
4.5.5Personalized Call Handling
4.5.6Find Me
4.6During an Active Call
4.6.1Adjusting the Volume
4.6.2Handling Multiple Calls
4.6.3Call Transfer
4.6.4Call Interruptions
4.6.5Call Recording
4.6.6Sending Tones
4.6.7Ending a Call
4.7Specialty Calls
4.7.1Conference Calls
4.7.2Converged Conferencing
4.7.3Video Calls
4.7.4Intercom
4.7.5Overhead Page
4.8Call Intervention
4.8.1Barge In
4.8.2Silent Monitor
4.8.3Whisper Page
4.8.4Unparking Calls from Other Extensions
4.9History Viewer
4.9.1History Viewer Components
4.9.2Managing History Viewer Records
4.9.3History Viewer Display Options
4.9.4Initiating Calls from the History Viewer
4.10Call Routing Slips
Instant Messaging
5.1Description
5.2The Instant Message Window
5.3Conducting an IM Conversation
5.3.1Initiating an IM Conversation
5.3.2Receiving the First IM of a Conversation
5.3.3Creating and Sending a Message
5.3.4Adding a Participant to a Chat Session
5.3.5Terminating an Instant Message Session
5.4Configuring Instant Messaging
5.4.1Privacy and Control Access
5.4.2Instant Messaging Options
Presence
6.1Description
6.2Presence Types
6.2.1Telephony Presence
6.2.2IM Presence
6.2.3Combined Presence
6.3Displaying Presence
6.3.1Configuring Display Options
6.3.2Presence Change Alerts
6.4IM Presence Privacy
6.4.1Privacy States
6.4.2Responding to Presence Access Requests
6.4.3Managing the Privacy Access List
6.4.4Access Request Settings
SoftPhone
7.1Introduction
7.2Using the SoftPhone
7.2.1Assigning SoftPhone to Your Extension
7.2.2Managing SoftPhone Calls through Call Manager
7.2.3Keypad
7.2.4Muting the SoftPhone
7.3Configuring SoftPhone
Managing Address Entries
8.1Introduction
8.2Directory Viewer
8.2.1Directory Components
8.2.2Managing the Directory
8.2.3Managing Personal Directory Entries
8.2.4Initiating Calls through the Directory Viewer
8.3Contact Viewer
8.3.1Contacts
8.3.2Contact Viewer Components
8.3.3Managing Contacts
8.3.4Contact List Operations
8.4Importing Contacts from other applications
8.4.1Implementation
8.4.2File Properties
8.5Speed Dial
8.5.1Speed Dial Viewer
8.5.2Managing Speed Dial Entries
Managing Voice Mail
9.1Introduction
9.2Mailboxes and Messages
9.2.1Mailboxes
9.2.2Voice Messages
9.3Voice Mail Viewer
9.3.1Viewer Components
9.3.2Managing Viewer Contents
9.4.6Recording and Sending a New Voice Message
9.4.7Viewing Voice Message Information
9.5Voice Mail Notification
9.5.1Introduction
9.5.2Personal Notification
9.5.3Notification Escalation
9.6Distribution Lists
9.6.1Distribution List Types
9.6.2Distribution Lists panel
9.6.3Managing User Distribution Lists
9.6.4Using a Distribution List
9.7Configuring Voice Mail
9.7.1Options and Preferences
9.7.2Using System IDs to Address AMIS Voice Mail
CHAPTER 1 0
Workgroups and Operators
10.1Introduction
10.2Client Types
10.2.1Workgroup Agent
10.2.2Workgroup Supervisor
10.2.3Operator
10.3Workgroup Status
10.3.1Logging into and out of a Workgroup
Out
10.3.2Call Wrap-Up
10.4Viewer Descriptions
10.4.1Queue Monitor
10.4.2Agent Monitor
10.4.3Bridged Call Appearance Monitor
10.5Viewer Enhancements
10.5.1Voice Mail Viewer
10.5.2Contacts Viewer
Contact Center
11.1Introduction
11.2Requirements
11.3Configuring Contact Center Options
11.3.1Accessing Contact Center Features from Call Manager
11.3.2Contact Center Feature Limitations in Call Manager
11.4Using Contact Center through Call Manager
Outlook Integration
12.1Introduction
12.2Importing Outlook Contacts
12.3Configuring Outlook for Voice Mail
12.4Outlook Calendar Integration
12.4.1Installing Calendar Integration
12.4.2Configuring Outlook for Automatic Call Handling
12.4.3Configuring Call Handling for an Appointment
12.4.4Changing and Cancelling Automatic Call Handling
APPENDIX A
Options and Preferences Window
A.1Introduction
A.2Panel Descriptions
A.2.1General panel
A.2.2QuickDialer
A.2.3Call Handling Mode
A.2.4Mode Configuration Panels
A.2.5Office Anywhere
A.2.6Find Me
A.2.7Voice Mail
A.2.8Escalation
A.2.9Outlook
A.2.10Workgroups
A.2.11Telephony
A.2.12Personalized Call Handling
A.2.13Instant Messaging
A.2.14Conferencing
A.2.15SoftPhone
A.2.16Video
A.2.17Sounds
A.2.18Languages
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Shoretel 9 Call Manager User Guide

Shoretel 9 Call Manager User Guide

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Published by Patrick Hannon

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Published by: Patrick Hannon on Nov 07, 2011
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11/07/2011

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