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UsingWikisin Government
AGuideforPublicManagers

Dr.InesMergel
AssistantProfessorofPublicAdministration

http://www.businessofgovernment.org/report/usingwikisgovernmentguidepublicmanagers

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harnessnew technologies

http://www.whitehouse.gov/the_press_office/Transparency_and_Open_Government/

WhatareWikitechnologies?

Websites:

Userscollaboratively cocreate, edit,discuss&sharecontent Easy,fasteditingcapability Hyperlinks tooriginal definition/content WYSIWYG principle Discussiontabfordisputes& explanations

Mostprominentexample: Wikipedia

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OGI ExpertNet Wiki

http://expertnet.wikispaces.com/

Apps.gov Wikis

https://www.apps.gov/cloud/cloud/category_home.do?&c=SA

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Wikiusesingovernment
Type Wikisforintra organizational use Goal Intraorganizational knowledge sharing Casestudy Diplopedia DODTechiPedia Wikisforinter organizational Use Interorganizational knowledgesharing Intellipedia Sector Department ofState DepartmentofDefense Multipleintelligence agencies Alllevels ofCanadian government GSA

GCPedia

Wikisforpublic engagement

Include stakeholders acrossgovernment Bringsexperts together

BetterBuy Wiki

EPAWatershedWiki

Servinglocalwatershed conversations

Citizengovernment interaction

FutureofMelbourneWiki (Australia) WikiPlanning Manor (TX)CityWiki Localgovernment

Challengesfortheuseofwikis

Legalrequirements Ensureprivacyandsecurityofcontent Digitalliteracy Integrityofinformation Encourageparticipation

Imagebyopensource.com

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BestpracticesforPublicManagers

Allowenoughleadtime Understandyouraudience(s) Acceptablecontentandbehavior onyourWiki Resolvedisputeaboutcontent Formalwaysofcollaborationtrump informalways Letpeoplepickthereareof expertise Knowledgemoveswithpeople
http://www.flickr.com/photos/opensourceway/5537336155/in/photostream

BestpracticesforWikiAdministrators

Startwithaseedingphase Dontwriteabouttransitorymatters Keepinformationalive Training,training,training Setclearcommunityrules&enforceonline professionalism&netiquette Accountabilityismoreimportantthan anonymity

Source:http://en.wikipedia.org/wiki/File:Internet_dog.jpg

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Thankyou!
Contact:

Email:imergel@syr.edu

Twitter:@inesmergel

Blog:http://inesmergel.wordpress.com