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8 Key Decisions Transition ERP SM SAP CRM

8 Key Decisions Transition ERP SM SAP CRM

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Published by: ngrims on Nov 08, 2011
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08/03/2013

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©2008 Wellesley Information Services. All rights reserved.
8 Key Decisionsto Make WhenTransitioning fromSAP ERP ServiceManagement toSAP CRM
 Amit Venugopalecenta America
 
11
In This Session ...
Some of the frequently asked questions when replacing SAP ERPservice management with CRM Service include:
Master data, mainly equipment –How does this show up in SAP CRM?
Service contracts –Can we download this from SAP ERP? Where should webill the contracts?
Revenue recognition of contracts –How would this work from SAP CRM?
Ordering spare parts –How is this integrated with logistics?
Procuring external parts and labor –How is this integrated with SAP ERPPurchasing?
Return orders –How is this integrated with the reverse logistics processesin SAP ERP?
Service costing –Do I have the same flexibility as in SAP ERP?
Service history –Should I load this into SAP CRM?
 
22
What We’ll Cover
Master data
Service contracts
Billing
Service costing
Logistics integration
Wrap-up

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