In This Session ...
Some of the frequently asked questions when replacing SAP ERPservice management with CRM Service include:
Master data, mainly equipment –How does this show up in SAP CRM?
Service contracts –Can we download this from SAP ERP? Where should webill the contracts?
Revenue recognition of contracts –How would this work from SAP CRM?
Ordering spare parts –How is this integrated with logistics?
Procuring external parts and labor –How is this integrated with SAP ERPPurchasing?
Return orders –How is this integrated with the reverse logistics processesin SAP ERP?
Service costing –Do I have the same flexibility as in SAP ERP?
Service history –Should I load this into SAP CRM?