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Windows Restarts Without Warning

Windows Restarts Without Warning

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Published by: api-3836139 on Oct 18, 2008
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03/18/2014

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Windows restarts without warning.
Question:
Windows restarts without warning.
Cause:
This issue could be caused by any of the below possibilities.

1.Software issue or error.
2.Hardware issue or error.
3.Heat related issue.
4.Computer virus.
5.Issue with operating system.

Additional Information:
This document is about computers that are restarting or rebooting, if your computer is
turning off and remaining off please see document CH000689.
Some of the below steps in the answer require you open your computer and remove
hardware devices, while in the computer make sure you're aware ofESD.
Answer:
Software issue or error

Errors generated by software programs can cause a computer to reboot unexpectedly or without warning. If you are running Windows XP see the below section "For Windows XP users" before continuing.

If you are not running Windows XP or following the below steps still cause your
computer to reboot without warning. Boot your computer into safe mode, and let the
computer run in safe mode. If the computer is still rebooting in safe mode the issue is
likely not software related but something else, skip to the next section. If the computer
is not rebooting in safe mode it is likely you have software related issue. We would
recommend you run through the basic troubleshooting section for your operating
system.

For Windows XP users
Windows XP is designed to automatically reboot each time an error occurs such as a
BSoD. Although this may be nice for errors that do not occur often, users who have a
re-occurring error may wish to identify the error to troubleshoot it. Below are the steps
on how this feature can be disabled and enabled in Windows XP.
1. From thedesktop right click on My Computer.
2. Click theProperti es option.

3. In the System Propertieswindow click theAdvancedtab.
4. In Advanced click theSettingsbutton under Startup and Recovery.
5. In the Startup and Recovery window uncheck the Automatically restart check

box.
6. Click Ok.
Now if the computer generates and error it should not automatically restart and enable
you to display any errors your computer may be experiencing.
Hardware issue or error

Any failing hardware component in your computer could cause your computer to
unexpectedly generate an error and/or reboot without warning. If you have recently
attempted to add a new hardware device, remove that device to make sure it is not
causing your issues.

Make sure you are not encountering any hardware conflicts by viewing device manager
for errors. Additional information about device manager can be found on ourdevi ce
manager page.

New drivers can also cause this issue, if you have recently performed any hardware
driver updates you may wish to try an earlier version of the drivers. Additional
information and help with computer drivers can be found on ourdrivers\u2019 page.

If you have updated drivers and removed any hardware that could be causing this issue and continue to experience random reboots, it's possible that the memory is bad in the computer. Additional information about testing computers memory can be found on

document CH000708.

Finally, hardware devices that are not installed properly in the computer can also cause random reboots. Make sure all the cables and expansion cards are connected properly to the computer. The best way to determine this is to disconnect and reconnect all cables and expansion cards.

Computer virus

Computer viruses such as the blaster virus are written to reboot your computer without
warning. Usually these viruses will make the computer reboot ever 5, 10, 15 or 30
minutes after the computer has booted.

If you believe your computer may be infected with a virus or are uncertain if your
computer is infected with a virus make sure your virus scanner definitions are up to
date. Additional information about checking this can be found in document CH000533.

Heat related issue

Many computer today are designed to turn off or automatically reboot if the computer, processor, or other device in your computer gets to hot. If you have heard any abnormal noises coming from your computer recently such as a high squealing this could indicate a fan may be failing in your computer.

You can first start by verifying the fan on the power supply is working by examining the
back of the computer and seeing if the fan is moving and moving smoothly. For all other
fans in the computer you will need to either open the computer and make sure the fan
are working (processor fan andcase fan) and/or if yourBIOS monitors theRPM of the
fans enter BIOS and make sure the BIOS does notreport anyerrors.
Users may also be able to determine how hot their computer is by onboard thermal

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