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What top actions have the biggest impact on your customer's experience?

What top actions have the biggest impact on your customer's experience?

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Published by Marsha Collier
Transcript of 11/8/11 Twitter #custserv chat
Transcript of 11/8/11 Twitter #custserv chat

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Published by: Marsha Collier on Nov 09, 2011
Copyright:Attribution Non-commercial

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11/17/2013

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#custserv
 
@RichardNatoli:I'm motivated by the topic of 
#custserv
b/c its both more simple and more complex than 99% of people think. How'sthat?
November 9, 2011, 2:00 am
 @TwtrChat411:Customer service chat
#custserv
is just starting moderated by@MarshaCollier @JeffreyJKingman
November 9, 2011, 2:00 am
 @DataLube:Key 2 #Success in yr #AutoCare venture?
#CustServ
, #Organization, #Flexibility, #Control, & proven #Software. Convertyr data 2 DataLube #fb
November 9, 2011, 2:00 am
 @evanhamilton:Well, missed my ride so I get to join
#custserv
chat! That's not bad, eh? Pardon the heavy tweeting.
November 9, 2011, 2:00 am
 @BradLindemann:RT@JeffreyJKingman:Please pardon volume of tweets next hour plus due to 22nd month of 
#custserv
November 9, 2011, 2:00 am
#custserv
November 9, 2011, 2:01 am
 @evanhamilton:Hey folks, I'm Evan from@UserVoice.I love seeing people on both sides of 
#custserv
have more time to waste,instead of more wasted time.
November 9, 2011, 2:02 am
 @BradLindemann: @JeffreyJKingmanHola! Been a long time! Thats awesome RE
#custserv
growth! Hope all well.
November 9, 2011, 2:02 am
 @JeffreyJKingman:Woot! Welcome one and all to chat tonight. Is everyone else kicking butt on the week?
#custserv
November 9, 2011, 2:02 am
 @evanhamilton:(I totally stole that line from@rrwhite,for the record)
#custserv
November 9, 2011, 2:02 am
 @evanhamilton: @JeffreyJKingmanHey Jeffrey! Kicking butt, though overwhelmed by 4 new hires. But that's a good problem to have. :)
#custserv
November 9, 2011, 2:03 am
 @JeffreyJKingman: @BradLindemannAll is excellent. Have you seen that@amandakaufmannlately? She's AWOL.
#custserv
2011-11-09 to 2011-11-09516Twitter search results57contributors151 retweets 240 @replies 27 links
 
 
November 9, 2011, 2:03 am
 @JeffreyJKingman: @evanhamiltonThat is a GREAT problem to have, sir!
#custserv
November 9, 2011, 2:03 am
 @MeasureCP:Hello! Sorry I am late...its been a while-sick babies.
#custserv
November 9, 2011, 2:03 am
 @BlakeLandau:Hi
#custserv
folks. Providing a no-nonsense foodie point of view.
November 9, 2011, 2:04 am
 @JeffreyJKingman:We'll get moving once@MarshaCollierjumps in..
#custserv
November 9, 2011, 2:04 am
 @BradLindemann: @JeffreyJKingmanwhy does it motivate me? Because I am a consumer who wants value for my dollar.
#custserv
November 9, 2011, 2:04 am
 @JeffreyJKingman: @MeasureCPHellooooooooo!
#custserv
November 9, 2011, 2:04 am
 @JeffreyJKingman: @BlakeLandau#foodie heh heh.. She said #foodie :) Welcome!
#custserv
November 9, 2011, 2:04 am
 @evanhamilton: @BlakeLandauGood to see you! We haven't crossed event paths lately :)
#custserv
November 9, 2011, 2:05 am
 @MeasureCP:RT@JeffreyJKingman:Please pardon volume of tweets next hour plus due to 22nd month of 
#custserv
November 9, 2011, 2:05 am
 @JeffreyJKingman:What is this? Second week in a row I've country-western playing during
#custserv
November 9, 2011, 2:05 am
 @ImMarkBernhardt:Hello,
#custserv
! Missed you last week.
November 9, 2011, 2:05 am
 @BradLindemann: @JeffreyJKingmanGreat! Lots of change in last 6 months - miss
#custserv
!!!
November 9, 2011, 2:06 am
 @JeffreyJKingman: @ImMarkBernhardtHello! Welcome back :P
#custserv
November 9, 2011, 2:06 am
 @seventhman:Hi everyone, Shaleen here fromhttp://t.co/M5pgmiB5& it's my first time to join
#custserv
Looking forward ;)
November 9, 2011, 2:07 am
 
 
@JeffreyJKingman: @BradLindemannI hear that - my new digs:http://t.co/X9lUq0XO 
#custserv
November 9, 2011, 2:07 am
 @ImMarkBernhardt:Thanks! RT@JeffreyJKingman:ImMarkBernhardt Hello! Welcome back :P
#custserv
November 9, 2011, 2:07 am
 @bridgetlhk:Hi
#custserv
chat! I'm going to give participation a try tonight, even though I'm working again. Cold weather = slowbusiness.
November 9, 2011, 2:07 am
 @JeffreyJKingman: @seventhmanHello Shaleen :) Thanks for joining us. We're just waiting on co-host@MarshaCollierto get started
#custserv
November 9, 2011, 2:08 am
 @LovelyLu:Hi all!
#custserv
November 9, 2011, 2:08 am
 @evanhamilton: @JeffreyJKingman#jealous
#custserv
November 9, 2011, 2:08 am
 @JeffreyJKingman: @bridgetlhkHey - stay warm.. put your feet by the fire :)
#custserv
November 9, 2011, 2:08 am
 @ImMarkBernhardt:Hi, Louise! RT@LovelyLu:Hi all!
#custserv
November 9, 2011, 2:08 am
 @JeffreyJKingman:Hiyas!! RT@LovelyLu:Hi all!
#custserv
November 9, 2011, 2:08 am
 @GregOrtbach:Hello - glad to be participating with old (relatively speaking) and new friends tonight!
#custserv
November 9, 2011, 2:09 am
 @ImMarkBernhardt: @bridgetlhkChilly and rainy here, too.
#custserv
November 9, 2011, 2:09 am
 @evanhamilton: @LovelyLuHey, good to see you!
#custserv
November 9, 2011, 2:09 am
 @ChiTribCS:HI all! Autumn here from the Chicago Tribune customer service team for my first chat
#custserv
November 9, 2011, 2:09 am
 @evanhamilton: @GregOrtbachGood to see you, sir!
#custserv
November 9, 2011, 2:09 am
 @EYellin: @GregOrtbach @JeffreyJKingmanThanks y'all. I guess I'm here for the chat finally. Yay. Good to see you both.
#custserv
November 9, 2011, 2:09 am
 

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