Professional Documents
Culture Documents
Owners Manual
Model PP12L
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
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Information in this document is subject to change without notice. 2005 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, DellNet, OptiPlex, Latitude, PowerEdge, PowerConnect, PowerVault, PowerApp, and Dell OpenManage are trademarks of Dell Inc.; Intel, Celeron, and Pentium are registered trademarks of Intel Corporation; Microsoft, Outlook, and Windows are registered trademarks of Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; EMC is a registered trademark of EMC Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model PP12L
July 2005
P/N D5181
Rev. A05
Contents
Finding Information
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Bottom View
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Using a Battery
Battery Performance .
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Dell QuickSet Battery Meter . . . Microsoft Windows Power Meter Charge Gauge . . . . . . . . . . . Low-Battery Warning . . . . . . .
Contents
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How to Copy a CD or DVD. . . . Using Blank CD-Rs and CD-RWs Helpful Tips . . . . . . . . . . . Using Dell MediaDirect
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Connecting Your Computer to a TV or Audio Device S-Video Connection . . . . . . . . . . Composite Video Connection . . . . . Enabling the Display Settings for a TV
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Key Combinations
System Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CD or DVD Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . Radios (Including Wireless Networking and an Internal Card With Bluetooth Wireless Technology) . . . . . . . . . . . . . . . . . . Power Management . . . . . . . . . . . . . . . . . . . . . . . . . Speaker Functions . . . . . . . . . . . . . . . . . . . . . . . . . . Microsoft Windows Logo Key Functions . . . . . . . . . . . . . Touch Pad
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Contents
Using PC Cards
PC Card Types
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PC Card Blanks .
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Solving Problems
Dell Diagnostics
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The computer does not start up The computer stops responding A program stops responding . .
Contents
A program crashes repeatedly . . . . . . . . . . . . . . . . . . . A program is designed for an earlier Windows operating system . A solid blue screen appears . . . . . . . . . . . . . . . . . . . . Other software problems . . . . . . . . . . . . . . . . . . . . . . Memory Problems
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No sound from integrated speakers No sound from external speakers . No sound from headphones . . . . Touch Pad or Mouse Problems Video and Display Problems .
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If the display is blank . . . . . . . . . If the display is difficult to read . . . . If only part of the display is readable . Drivers
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Recommended Tools . . . . . . . . . . Turning Off Your Computer . . . . . . . Before Working Inside Your Computer . 6 Contents
Hard Drive
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77 79 79 82 84 86 87 88 89 90 91
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10 Appendix
Specifications
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Overview . . . . . . . . . . . . . Viewing the System Setup Screen System Setup Screen . . . . . . . Commonly Used Options . . . . .
Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals. . FCC Notices (U.S. Only)
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Class A . . . . . . . . . . . . Class B . . . . . . . . . . . . FCC Identification Information Macrovision Product Notice . Contacting Dell .
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Index .
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Contents
Contents
Finding Information
NOTE: Some features may not be available for your computer or in certain countries. NOTE: Additional information may ship with your computer.
What Are You Looking For? Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement Find It Here Dell Product Information Guide
Setup Diagram
Tips on using Microsoft Windows How to play CDs and DVDs How to use standby mode and hibernate mode How to change my display resolution How to clean my computer
Help File 1 Click the Start button and click Help and Support. 2 Click User and system guides and click Users guides. 3 Click Dell Inspiron Help.
Finding Information
What Are You Looking For? Service Tag and Express Service Code Microsoft Windows License Label
Find It Here Service Tag and Microsoft Windows License These labels are located on the bottom of your computer. Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. Enter the Express Service Code to direct your call when contacting technical support.
Solutions Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions Community Online discussion with other Dell customers Upgrades Upgrade information for components, such as memory, the hard drive, and the operating system Customer Care Contact information, service call and order status, warranty, and repair information Service and support Service call status and support history, service contract, online discussions with technical support Reference Computer documentation, details on my computer configuration, product specifications, and white papers
Dell Support Website support.dell.com NOTE: Select your region to view the appropriate support site. NOTE: Corporate, government, and education customers can also use the customized Dell Premier Support website at premier.support.dell.com. The website may not be available in all regions.
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Finding Information
What Are You Looking For? Downloads Certified drivers, patches, and software updates Notebook System Software (NSS) If you reinstall the operating system for your computer, you should also reinstall the NSS utility. NSS provides critical updates for your operating system and support for Dell 3.5-inch USB floppy drives, Intel Pentium M processors, optical drives, and USB devices. NSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration. To download Notebook System Software: 1 Go to support.dell.com and click Downloads. 2 Enter your Service Tag or product model. 3 In the Download Category drop-down menu, click All. 4 Select the operating system and operating system language for your computer, and click Submit. 5 Under Select a Device, scroll to System and Configuration Utilities, and click Dell Notebook System Software. How to use Windows XP Documentation for my computer Documentation for devices (such as a modem)
Find It Here
Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen.
Finding Information
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Finding Information
power button
keyboard
speakers
DISPLAY LATCHES
Keeps the display closed. Press this to release the display latches and open the display.
D I S P L A Y For more information about your display, see the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9.
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POWER BUTTON
Press the power button to turn on the computer or to enter or exit a power management mode.
NOTICE: To avoid losing data when you turn off your computer, shut down your computer through the Start menu instead of pressing the power button.
DEVICE STATUS LIGHTS
Turns on when you turn on the computer, and blinks when the computer is in a power management mode. Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while the
Turns on steadily or blinks to indicate battery charge status. If the computer is connected to an electrical outlet, the light operates as follows:
light is flashing.
Solid green: The battery is charging. Flashing green: The battery is almost fully charged.
light operates as follows:
Off: The battery is adequately charged (or the computer is turned off). Flashing orange: The battery charge is low. Solid orange: The battery charge is critically low.
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TOUCH PAD
Provides the functionality of a mouse. Control CD, DVD, and Media Player playback.
Mutes the sound. Turns the volume down. Turns the volume up. Play or pause. This button also launches Dell Media Experience or Microsoft Windows Media Center Edition. See "Using Dell MediaDirect" on page 33. Plays the previous track. Plays the next track. Stop.
SPEAKERS
To adjust the volume of the integrated speakers, press the media control buttons or speaker-volume keyboard shortcuts. For more information, see page 41. Touch pad buttons provide the functionality of a mouse.
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K E Y B O A R D The keyboard includes a numeric keypad as well as the Microsoft Windows logo key. For information on supported keyboard shortcuts, see "Key Combinations" on page 40. KEYBOARD STATUS LIGHTS
The green lights located above the keyboard indicate the following:
9 A
Turns on when the numeric keypad is enabled. Turns on when the uppercase letter function is enabled. Turns on when the scroll lock function is enabled. Turns on when wireless networking is enabled. To enable or disable wireless networking, press <Fn><F2>. Turns on when a card with Bluetooth wireless technology is enabled. NOTE: The card with Bluetooth wireless technology is an optional feature, so the light turns on only if you ordered the card with your computer. For more information, see the documentation that came with your card. To turn off only the Bluetooth wireless technology functionality, right-click the icon in the notification area and click Disable Bluetooth Radio. To quickly enable or disable all wireless devices, press <Fn><F2>.
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AIR VENT
The computer uses fans to create airflow through the vents, which prevents the computer from overheating.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.
SECURITY CABLE SLOT
Lets you attach a commercially available antitheft device to the computer. For more information, see the instructions included with the device.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.
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Press this button to eject a CD and DVD from the optical drive.
O P T I C A L D R I V E You can install devices such as a DVD drive or other optical drive in the optical drive bay. For more information, see "Using CDs and DVDs" on page 31.
connector.
connector.
U S B C O N N E C T O R S Connect USB devices, such as a mouse, keyboard, or printer. You can also connect the optional floppy drive directly to a USB connector using the optional floppy-drive cable. IEEE 1394 C O N N E C T O R Connects devices supporting IEEE 1394 high-speed transfer rates, such as some digital video cameras.
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S E C U R E D I G I T A L I / O S L O T The Secure Digital I/O slot supports one Secure Digital memory card or other SD I/O device. Use Secure Digital memory cards to save or back up data. P C C A R D S L O T Supports one PC Card, such as a modem or network adapter. The computer ships with a plastic blank installed in the slot. For more information, see the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9.
HARD DRIVE
Back View
network connector (RJ-45) modem connector (RJ-11) video connector AC adapter connector
(RJ-45)
NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the computer, do not plug a telephone line into the network connector.
Connects the computer to a network. The green and yellow lights next to the connector indicate activity for wired network communications. For information on using the network adapter, see the online network adapter documentation supplied with your computer.
MODEM CONNECTOR
(RJ-11) To use the internal modem, connect the telephone line to the modem connector. For additional information on using the modem, see the online modem documentation supplied with your computer.
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S - V I D E O T V- O U T C O N N E C T O R Connects your computer to a TV. Also connects digital audio capable devices using the TV/digital audio adapter cable.
VIDEO CONNECTOR
Connects an external VGA-compatible monitor. For more information, see the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9.
The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.
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CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable.
Bottom View
optical drive locking screw battery charge gauge battery-bay latch release
battery
hard drive
Secures the optical drive in the optical drive bay. For more information,
Releases the battery from the battery bay. See "Removing a Battery" on page 30.
When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. For more information, see "Using a Battery" on page 27.
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H A R D D R I V E Stores software and data. For more information, see "Hard Drive" on page 77 and "Hard drive problems" on page 54. MEMORY/MODEM COVER
Covers the compartment that contains the memory and modem. For more
The computer uses fans to create airflow through the vents, which prevents the computer from overheating.
You can install devices such as a DVD drive or other optical drive in the optical drive bay. For more information, see "Optical Drive" on page 88. Provides information on the battery charge. For more information, see "Using a Battery" on page 27.
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If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.
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4 In the next window, click the appropriate option: If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. If you have a CD, click Use the CD I got from an ISP.
5 Click Next. If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next. 7 Use the setup information provided by your ISP to complete the setup. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 55. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: Obtain and install updated drivers. Connect the printer to the computer. Load paper and install the toner or ink cartridge. Contact the printer manufacturer for technical assistance.
Printer Cable
Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.
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Surge Protectors
Surge protectors and power strips equipped with surge protection help to prevent damage to your computer from voltage spikes that can occur during electrical storms or following power interruptions. The level of protection is usually commensurate with the cost of the surge protector. Some surge protector manufacturers include warranty coverage for certain types of damage. Carefully read the device warranty when choosing a surge protector. A device with a higher joule rating offers more protection. Compare joule ratings to determine the relative effectiveness of different devices. NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet. Many surge protectors have a telephone jack for modem protection. See the surge protector documentation for modem connection instructions. NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from the network wall jack during electrical storms.
Setting Up Your Computer
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Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions. Line conditioners are designed to maintain AC voltage at a fairly constant level.
A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted. The battery charges while AC power is available. See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories (UL).
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Using a Battery
Battery Performance
CAUTION: Before you begin any of the procedures in this chapter, follow the safety instructions in the Product Information Guide. For optimal computer performance and to help preserve BIOS settings, operate your Dell portable computer with the main battery installed at all times. Use a battery to run the computer when it is not connected to an electrical outlet. One battery is supplied as standard equipment in the battery bay. NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer. Battery operating time varies depending on operating conditions. Operating time is significantly reduced when you perform operations including, but not limited to, the following: Using DVD+RW/DVD+R drives Using wireless communications devices, PC Cards, or USB devices Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as 3D games Running the computer in maximum performance mode. For more information, see the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9. NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD. You can check the battery charge before you insert the battery into the computer. You can also set power management options to alert you when the battery charge is low. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer. CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery Disposal" in the Product Information Guide. CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 65C (149F). Keep the battery away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage.
Using a Battery
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Charge Gauge
Press the status button on the battery charge gauge to illuminate the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights appear, the battery has no charge.
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Using a Battery
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning. Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate mode begins automatically. A pop-up window warns you when the battery charge is approximately 90 percent depleted. For more information about low-battery alarms, see "Power Management" in the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9.
Using a Battery
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Removing a Battery
CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack. 1 Ensure that the computer is turned off. 2 Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.
battery charge gauge battery-bay latch release
battery
Installing a Battery
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer. 1 Slide the battery into the bay at a 45-degree angle. 2 Press the other side down until the latch release clicks.
Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully before you use it.
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Using a Battery
31
3 Click Exact Copy. 4 To copy a CD or DVD: If you have one CD or DVD drive, ensure that the settings are correct and click Copy. The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive. When prompted, insert a blank CD or DVD into the CD or DVD drive and click OK. If you have two CD or DVD drives, select the drive into which you have inserted your source CD or DVD and click Copy. The computer copies the data on the CD or DVD to the blank CD or DVD.
When you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects.
Helpful Tips
Use Microsoft Windows Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic RecordNow and open a RecordNow project. You must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos. You cannot create audio DVDs with Sonic RecordNow. Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed. Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording. Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R. See the Sonic support website at support.sonic.com for additional information.
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S-Video Connection
S-video cable
audio cable
1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Plug one end of the S-video cable in to the S-video TV-out connector on the computer.
3 Plug the other end of the S-video cable in to the S-video input connector on your TV.
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4 Plug the single-connector end of the audio cable in to the headphone connector on your computer.
5 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device. 6 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the computer. 7 See "Enabling the Display Settings for a TV" on page 37 to ensure that the computer recognizes and works properly with the TV.
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audio cable
1 Turn off the computer and the TV and/or audio device that you want to connect. 2 Connect the composite TV-out adapter cable to the S-video TV-out connector on the computer.
composite TV-out adapter cable S-video TV-out connector composite video-input connector
S-video connector
3 Plug one end of the composite video cable in to the composite video-input connector on the composite TV-out adapter cable.
4 Plug the other end of the composite video cable in to the composite video-input connector on the TV.
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5 Plug the single-connector end of the audio cable in to the headphone connector on the computer.
6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device. 7 Turn on the TV and any audio device that you connected (if applicable), and then turn on the computer. 8 See "Enabling the Display Settings for a TV" on page 37 to ensure that the computer recognizes and works properly with the TV.
NOTE: Ensure that you properly connect the TV before you enable the display settings. 1 Click the Start button and click Control Panel. 2 Click Appearances and Themes. 3 Under or pick a Control Panel icon, click Display. 4 Click the Settings tab and click Advanced. 5 Click the Displays tab. 6 Click the upper-left corner of the TV button to enable the TV. 7 Click OK.
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NOTE: Ensure that you properly connect the TV before you enable the display settings. 1 Click the Start button and click Control Panel. 2 Double-click the Intel (R) GMA Driver for Mobile icon. 3 If you want to use only a TV without using the computer display or any other display options:
a b
In the Intel (R) Graphics Media Accelerator window, click TV. Click Display Settings and ensure that the settings are correct. In the Intel (R) Graphics Media Accelerator window, click Intel (R) Dual Display Clone and ensure that one of the devices listed is a TV. Click Display Settings and ensure that the settings are correct.
If you want to use a TV and the computer display at the same time:
a b
4 Click Apply to view the new settings. 5 Click OK to confirm the settings change. 6 Click OK to close the Intel (R) Graphics Media Accelerator window. For more information, click Information in the Intel (R) Graphics Media Accelerator window, and then click the Support tab.
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numeric keypad
The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, press <Fn> and the desired key after enabling the keypad. To enable the keypad, press <Num Lk>. The To disable the keypad, press <Num Lk> again.
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Key Combinations
System Functions
<Ctrl><Shift><Esc> Opens the Task Manager window
Battery
<Fn><F3> Displays the Dell QuickSet Battery Meter. For more information about Dell QuickSet, see the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9.
CD or DVD Tray
<Fn><F10> Ejects the tray out of the drive (if Dell QuickSet is installed). For more information about Dell QuickSet, see the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9.
Display Functions
<Fn><F8> <Fn> and up-arrow key <Fn> and down-arrow key Switches the video image to the next display option. The options include the integrated display, an external monitor, and both displays simultaneously. Increases brightness on the integrated display only (not on an external monitor). Decreases brightness on the integrated display only (not on an external monitor).
Radios (Including Wireless Networking and an Internal Card With Bluetooth Wireless Technology)
<Fn><F2> Enables and disables radios, including wireless networking and Bluetooth wireless technology
Power Management
<Fn><Esc> Activates a power management mode. You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window. See "Power Management" in the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9.
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Speaker Functions
<Fn><Page Up> <Fn><Page Dn> <Fn><End> Increases the volume of the integrated speakers and external speakers, if attached Decreases the volume of the integrated speakers and external speakers, if attached Enables and disables the integrated speakers and external speakers, if attached
To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers and Other Hardware, and click Keyboard. For information about the Control Panel, see the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9.
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Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse.
To move the cursor, lightly slide your finger over the touch pad. To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button. To select and move (or drag) an object, position the cursor on the object and tap down-up-down on the touch pad. On the second down motion, leave your finger on the touch pad and move the selected object by sliding your finger over the surface. To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice.
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Using PC Cards
PC Card Types
See "Specifications" on page 93 for information on supported PC Cards. NOTE: A PC Card is not a bootable device. The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality.
PC Card Blanks
Your computer shipped with a plastic blank installed in the PC Card slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no PC Card is installed in the slot; blanks from other computers may not fit your computer. To remove the blank, see "Removing a PC Card or Blank" on page 45.
Extended PC Cards
An extended PC Card (for example, a wireless network adapter) is longer than a standard PC Card and extends outside the computer. Follow these precautions when using extended PC Cards: Protect the exposed end of an installed card. Striking the end of the card can damage the system board. Always remove an extended PC Card before you pack the computer in its carrying case.
Installing a PC Card
You can install a PC Card in the computer while the computer is running. The computer automatically detects the card. PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Using PC Cards
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To install a PC Card: 1 Hold the card with the top side of the card facing up. The latch may need to be in the "in" position before you insert the card. 2 Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again.
The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the PC Card.
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Using PC Cards
Using PC Cards
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Using PC Cards
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infrastructure network
ad-hoc network
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1 Click either the pop-up or the network icon to configure your computer for one of the available wireless networks. The Wireless Network Connections window lists the wireless networks available in your area.
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2 Click to select the network you want to configure, and then click Connect or double-click the network name in the list. If you select a secure network (identified by a icon), you must enter a WEP or WPA key when prompted. NOTE: Network security settings are unique to your network. Dell cannot provide this information. Your network is configured automatically. NOTE: Your computer can take up to 1 minute to connect to the network. After your computer is configured for the wireless network you selected, another pop-up notifies you that your computer is connected to the network you selected.
Thereafter, whenever you log on to your computer in the area of the wireless network, the same pop-up notifies you of the wireless network connection.
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Solving Problems
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
If the Pre-boot System Assessment completes successfully, you receive the message Booting
Dell Diagnostic Utility Partition. Press any key to continue.
5 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.
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1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
Option Express Test Function Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically. Tests a specific device. You can customize the tests you want to run. Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.
2 If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell. See "FCC Notices (U.S. Only)" on page 101. NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. 3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Tab Results Errors Help Configuration Function Displays the results of the test and any error conditions encountered. Displays error conditions encountered, error codes, and the problem description. Describes the test and may indicate requirements for running the test. Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Parameters Allows you to customize the test by changing the test settings.
4 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. 52
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Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
E N S U R E T H A T M I C R O S O F T W I N D O W S R E C O G N I Z E S T H E D R I V E Click the Start button and click My Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. Insert a bootable floppy disk and restart the computer. C L E A N T H E D R I V E O R D I S K See the Dell Inspiron Help file. To access the help file, see "Finding Information" on page 9. ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S See "Restoring Your Operating System" on page 71. R U N T H E D E L L D I A G N O S T I C S See "When to Use the Dell Diagnostics" on page 51.
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C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E See the help files for your DVD creation software. V E R I F Y T H A T T H E C O R R E C T M E D I A I S I N U S E DVD+RW drives may use any CD media such as CD-R or CD-RW, but when you use your DVD+RW drive to write to DVD media, be sure to use DVD+R or DVD+RW media only. Using DVD-R/RW media may lead to DVD playback problems or incomplete write or verify operations.
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E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider. S C A N T H E C O M P U T E R F O R S P Y W A R E If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
B A D C O M M A N D O R F I L E N A M E Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. C D D R I V E C O N T R O L L E R F A I L U R E The CD drive does not respond to commands from the computer. See "Drive Problems" on page 53. D A T A E R R O R The hard drive cannot read the data. See "Drive Problems" on page 53. T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E The file that you are trying to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk. A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? < > | Do not use these characters in filenames. I N S E R T B O O T A B L E M E D I A The operating system is trying to boot to a nonbootable CD. Insert a CD. N O T E N O U G H M E M O R Y O R R E S O U R C E S . E X I T S O M E P R O G R A M S A N D T R Y A G A I N You have too many programs open. Close all windows and open the program that you want to use.
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O P E R A T I N G S YS T E M N O T F O U N D Reinstall the hard drive. See page 77. If the problem persists, contact Dell. See "FCC Notices (U.S. Only)" on page 101. A R E Q U I R E D . D L L F I L E W A S N O T F O U N D The program that you are trying to open is missing an essential file. Remove and then reinstall the program. 1 Click the Start button and click Control Panel. 2 Click Add or Remove Programs. 3 Select the program you want to remove. 4 Click Remove or Change/Remove and follow the prompts on the screen. 5 See the program documentation for installation instructions.
X:\ IS NOT ACCESSIBLE.
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Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional.
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CHECK THE EXTERNAL KEYBOARD 1 Shut down the computer, wait 1 minute, and turn it on again. 2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine. 3 From the Windows desktop, click the Start button, point to All ProgramsAccessories, and click Notepad. 4 Type some characters on the external keyboard and verify that they appear on the display. If you cannot verify these steps, you may have a defective external keyboard. TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E I N T E G R A T E D KEYBOARD 1 Shut down the computer. 2 Disconnect the external keyboard. 3 Turn on the computer. 4 From the Windows desktop, click the Start button, point to All ProgramsAccessories, and click Notepad. 5 Type some characters on the external keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell. See "FCC Notices (U.S. Only)" on page 101.
Unexpected characters
D I S A B L E T H E N U M E R I C K E Y P A D Press <Num Lk> to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.
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Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close any open files and exit any open programs you are not using to see if that resolves the problem. See the software documentation for minimum memory requirements. If necessary, install additional memory. See page 79. Reseat the memory modules to ensure that your computer is successfully communicating with the memory. See page 79. Run the Dell Diagnostics. See page 51. IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules to ensure that your computer is successfully communicating with the memory. See page 79. Ensure that you are following the memory installation guidelines. See "Memory" on page 79. Run the Dell Diagnostics. See "Dell Diagnostics" on page 51.
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack. C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R No light indicates that no network communication exists. Replace the network cable. RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN C H E C K Y O U R N E T W O R K S E T T I N G S Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.
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PC Card Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
C H E C K T H E P C C A R D Ensure that the PC Card is properly inserted into the connector. E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S Double-click the Safely Remove Hardware icon in the Windows taskbar. Ensure that the card is listed. I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D P C C A R D Contact Dell. See "FCC Notices (U.S. Only)" on page 101. I F Y O U H A V E P R O B L E M S W I T H A P C C A R D N O T P R O V I D E D B Y D E L L Contact the PC Card manufacturer.
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: See the Dell Inspiron Help file for information on standby mode. To access the help file, see "Finding Information" on page 9.
C H E C K T H E P O W E R L I G H T When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby modepress the power button to exit standby mode. If the light is off, press the power button to turn on the computer. C H A R G E T H E B A T T E R Y The battery charge may be depleted. 1 Reinstall the battery. 2 Use the AC adapter to connect the computer to an electrical outlet. 3 Turn on the computer.
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C H E C K T H E B A T T E R Y S T A T U S L I G H T If the battery status light flashes orange or is a steady orange, the battery charge is low or depleted. Connect the computer to an electrical outlet. If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell. See "FCC Notices (U.S. Only)" on page 101. C H E C K T H E B A T T E R Y T E M P E R A T U R E If the battery temperature is below 0 C (32 F), the computer will not start up. TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E AC A D A P T E R Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. A D J U S T T H E P O W E R P R O P E R T I E S See the Dell Inspiron Help file or search for the keyword standby in the Help and Support Center. To access help, see "Finding Information" on page 9. R E S E A T T H E M E M O R Y M O D U L E S If the computer power light turns on but the display remains blank, reinstall the memory modules. See page 79.
Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printers manufacturer.
C H E C K T H E P R I N T E R D O C U M E N T A T I O N See the printer documentation for setup and troubleshooting information.
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ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS See the printer documentation for cable connection information. Ensure that the printer cables are securely connected to the printer and the computer. TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 3 Click Properties and click the Ports tab. For a USB printer, ensure that the Print to the following port(s): setting is USB. R E I N S T A L L T H E P R I N T E R D R I V E R See the printer documentation for instructions
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanners manufacturer.
C H E C K T H E S C A N N E R D O C U M E N T A T I O N See the scanner documentation for setup and troubleshooting information. U N L O C K T H E S C A N N E R Ensure that your scanner is unlocked if it has a locking tab or button. RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS See the scanner documentation for cable connection information. Ensure that the scanner cables are securely connected to the scanner and the computer.
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VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R See the scanner documentation for instructions.
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TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R E I N S T A L L T H E A U D I O D R I V E R See "Reinstalling Drivers" on page 70. R U N T H E D E L L D I A G N O S T I C S See "When to Use the Dell Diagnostics" on page 51.
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TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D 1 Shut down the computer. 2 Disconnect the mouse. 3 Turn on the computer. 4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it. If the touch pad operates correctly, the mouse may be defective. R E I N S T A L L T H E T O U C H P A D D R I V E R See "Reinstalling Drivers" on page 70.
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Solving Problems
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.
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Dell ships your computer to you with required drivers already installedno further installation or configuration is needed. Many drivers, such as the keyboard driver, come with your Microsoft Windows operating system. You may need to install drivers if you: Upgrade your operating system. Reinstall your operating system. Connect or install a new device.
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver. See the following subsection, "Reinstalling Drivers."
Reinstalling Drivers
NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version. 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for which the new driver was installed and click Properties. 7 Click the Drivers tab. 8 Click Roll Back Driver. 70
Solving Problems
If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver. See "Using Microsoft Windows XP System Restore" on page 71.
Manually Reinstalling Drivers
1 After copying the required driver files to your hard drive, click the Start button and right-click My Computer. 2 Click Properties. 3 Click the Hardware tab and click Device Manager. 4 Double-click the type of device for which you are installing the driver (for example, Modems or Infrared devices). 5 Double-click the name of the device for which you are installing the driver. 6 Click the Driver tab and click Update Driver. 7 Click Install from a list or specific location (Advanced) and click Next. 8 Click Browse and browse to the location to which you previously copied the driver files. 9 When the name of the appropriate driver appears, click Next. 10 Click Finish and restart your computer.
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1 Click the Start button and click Help and Support. 2 Click System Restore. 3 Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 70) to resolve the problem. If that is unsuccessful, then use System Restore. NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All ProgramsAccessoriesSystem Tools, and then click System Restore. 2 Ensure that Restore my computer to an earlier time is selected and click Next. 3 Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in boldface type. 4 Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer. 5 Click Next. The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts. 6 After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All ProgramsAccessoriesSystem Tools, and then click System Restore. 2 Click Undo my last restoration and click Next.
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Solving Problems
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance. 3 Click System. 4 Click the System Restore tab. 5 Ensure that Turn off System Restore is unchecked.
Solving Problems
73
6 When prompted, click Yes. The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 7 Click Next. The System Restore screen appears and the computer restarts. 8 After the computer restarts, click OK.
74
Solving Problems
Recommended Tools
The procedures in this document may require the following tools: Small flat-blade screwdriver Phillips screwdriver Small plastic scribe Flash BIOS update (see the Dell Support website at support.dell.com)
Save and close any open files, exit any open programs, click the Start button, and then click Turn Off Computer. In the Turn off computer window, click Turn off. The computer turns off after the operating system shutdown process finishes.
2 Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for 4 seconds.
75
76
4 Disconnect your computer and all attached devices from their electrical outlets, slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.
battery-bay latch release
battery
5 Remove the optical drive, if installed, from the optical drive bay. See "Optical Drive" on page 88. 6 Press the power button to ground the system board. 7 Remove any installed PC Cards from the PC Card slot. See "Removing a PC Card or Blank" on page 45. 8 Close the display and turn the computer upside down on a flat work surface. 9 Remove the hard drive. See "Hard Drive" on page 77.
Hard Drive
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent data loss, turn off your computer (see page 75) before removing the hard drive. Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode. NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system, drivers, and utilities on the new hard drive.
77
To replace the hard drive in the hard drive bay: 1 Follow the procedures in "Before You Begin" on page 75. 2 Turn the computer over, and remove the hard drive screws.
screws (2)
hard drive
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" in the Product Information Guide. 3 Slide the hard drive out of the computer. 4 Remove the new drive from its packaging. Save the original packaging for storing or shipping the hard drive. NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector. 5 Slide the hard drive into the bay until it is fully seated. 6 Replace and tighten the screws. 7 Install the operating system for your computer. See "Restoring Your Operating System" on page 71. 8 Install the drivers and utilities for your computer. See "Reinstalling Drivers" on page 70.
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Memory
You can increase your computer memory by installing memory modules on the system board. See "Specifications" on page 93 for information on the memory supported by your computer. Install only memory modules that are intended for your computer. NOTE: Memory modules purchased from Dell are covered under your computer warranty. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 75. 2 Ground yourself by touching one of the metal connectors on the back of the computer. NOTE: If you leave the area, ground yourself again when you return to the computer.
79
3 Turn the computer over, loosen the captive screws on the memory module cover, and then remove the memory module cover.
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. 4 If you are replacing a memory module, remove the existing module:
a b
Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. Remove the module from the connector.
80
NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled DIMMA before you install a module in the connector labeled DIMMB. Insert memory modules at a 45-degree angle to avoid damaging the connector. NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. 5 Ground yourself and install the new memory module:
a b
Align the notch in the module edge connector with the tab in the connector slot. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it.
notch tab
6 Replace the memory module cover. NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer.
81
7 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 8 Reinstall the hard drive. See "Hard Drive" on page 77. 9 Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. To confirm the amount of memory installed in the computer, click the Start button, click Help and Support, and then click Computer Information.
Modem
If you ordered the optional modem at the same time that you ordered your computer, the modem is already installed CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 75. 2 Turn the computer over, loosen the captive screws on the modem cover, and then remove the modem cover.
82
Remove the screw securing the modem to the system board, and set it aside. Pull straight up on the attached pull-tab to lift the modem out of its connector on the system board, and disconnect the modem cable.
screw
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card.
b c
Align the modem with the screw holes and press the modem into the connector on the system board. Replace the screw that secures the modem to the system board.
83
Disconnect the Mini PCI card from any attached cables. Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly. Lift the Mini PCI card out of its connector.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card.
84
Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the connector until it clicks. Connect the antenna cables to the Mini PCI card.
NOTICE: To avoid damaging the Mini PCI card, never place cables under the card.
b
antenna cables
85
Coin-Cell Battery
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. 1 Follow the procedures in "Before You Begin" on page 75. 2 Remove the hinge cover. See "Hinge Cover" on page 89. 3 Remove the keyboard. See "Keyboard" on page 90. 4 Insert a plastic scribe into the guide on the side of the coin-cell battery compartment, and pop the battery out.
coin-cell battery
When you replace the battery, insert it at a 30-degree angle under the clip with the positive (identified by a plus [+] symbol) side up, and then push it into place.
86
Display
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. 1 Follow the procedures in "Before You Begin" on page 75. 2 Remove the hinge cover. See "Hinge Cover" on page 89. 3 Remove the four screws securing the display. 4 Disconnect the antennae cables (pull to separate the connectors). 5 Remove the grounding wire screw. 6 Disconnect the display cable, using the pull-tab.
grounding wire screw display cable trough antenna cables screws (4) display cable pull-tab
87
When you replace the display, ensure that the display cable is lying flat in the display cable trough and securely tucked underneath the tabs. Also, ensure that the antenna cables are not twisted and that they are lying flat in the antenna cable clip.
Optical Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Turn the computer over. 2 Remove the optical-drive security screw. 3 Insert a scribe into the notch and push it to the side to release the drive from the bay.
optical drive
notch
88
Hinge Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. 1 Follow the procedures in "Before You Begin" on page 75. 2 Remove the hinge cover.:
a
Open the display all the way (180 degrees) so that it lies flat against your work surface. Insert a scribe in the indent to lift the hinge cover on the right side. Ease the hinge cover up, moving from right to left, and remove it.
NOTICE: To avoid damaging the hinge cover, do not lift the cover on both sides simultaneously.
b c
NOTE: When replacing the hinge cover, first insert the left edge and then press from left to right until the cover snaps into place.
hinge cover
89
Keyboard
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. 1 Follow the procedures in "Before You Begin" on page 75. 2 Open the display. 3 Remove the hinge cover. See "Hinge Cover" on page 89. 4 Remove the keyboard:
a
NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful when removing and handling the keyboard.
b c
Lift up the keyboard and hold it up and slightly forward to allow access to the keyboard connector. Pull up on the keyboard connector pull-tab to disconnect the keyboard connector from the system board.
screws (2)
keyboard
tabs (5)
90
NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the five tabs along the front edge of the keyboard into the palm rest, and then secure the keyboard in place.
91
92
Appendix
Specifications
Processor Processor type L1 cache L2 cache External bus frequency System Information System chip set Data bus width DRAM bus width Processor address bus width Flash EPROM Graphics Bus PCI bus PC Card CardBus controller PC Card connector Cards supported PC Card connector size Data width (maximum) Ricoh R5C841 one (supports one Type I or Type II card) 3.3 V and 5 V 68 pins PCMCIA 16 bits CardBus 32 bits Intel 915GM or Intel 915PM 64 bits Dual channel (2) 64-bit busses 32 bits 1 MB PCI-E X16 32 bits Intel Pentium M or Intel Celeron M 32 KB 1 MB, 2 MB 400 MHz and 533 MHz
Memory Memory module connector Memory module capacities two user-accessible SODIMM connectors 256 MB, 512 MB, and 1 GB
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93
Memory (continued) Memory type Minimum memory Maximum memory Ports and Connectors Audio IEEE 1394a Mini PCI Modem Network adapter S-video TV-out USB Video SDI/O Communications Modem: Type Controller Interface Network adapter Wireless v.92 56K MDC softmodem internal AC97 bus 10/100 Ethernet LAN on system board internal Mini PCI Wi-Fi and Bluetooth wireless technology support microphone connector, stereo headphone/speakers connector 4-pin serial connector one Type IIIA Mini PCI card slot RJ-11 port RJ-45 port 7-pin mini-DIN connector (optional S-video to composite video adapter cable) four 4-pin USB 2.0-compliant connectors 15-hole connector one slot 1.8-V SODIMM DDR-2 256 MB 2 GB
Video Video type: Data bus Video controller Video memory LCD interface TV support integrated on system board PCI Intel 915 GM Up to 64 MB of shared memory LVDS NTSC/PAL
94
Appendix
Video (continued) Video type: Data bus Video controller Video memory LCD interface TV support discrete video card PCI Express X16 ATI Mobility Radeon X300 64 MB and 128 MB LVDS NTSC or PAL in S-video and composite modes
Audio Audio type Audio controller Stereo conversion Interfaces: Internal External Speaker Internal speaker amplifier Volume controls Audio controller Display Type (active-matrix TFT) Dimensions: Height Width Diagonal Maximum resolutions: WXGA WSXGA+ WUXGA 1280 x 800 at 16.7 million colors 1680 x 1050 at 16.7 million colors 1920 x 1200 at 16.7 million colors 222.5 mm (8.8 inches) 344.5 mm (13.6 inches) 391.2 mm (15.4 inches) 15.4-inch WXGA, WSXGA+, and WUXGA PCI bus/AC97 microphone-in connector, stereo headphones/speakers connector two 4-ohm speakers 1-W channel into 4 ohms keyboard shortcuts, program menus, media control buttons Sigmatel STAC9751 AC97 Codec 18-bit (analog-to-digital and digital-to-analog) AC97 (Soft Audio)
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Display (continued) Refresh rate Operating angle Viewing angles: Horizontal Vertical Pixel pitch: WXGA WSXGA+ WUXGA Power consumption (panel with backlight) (typical) Controls 0.258 mm 0.197 mm 0.173 mm 6.0 W (maximum) brightness can be controlled through keyboard shortcuts 65 (WSXGA+, WUXGA) 40 (WXGA) 50 (WSXGA+, WUXGA) +10/30 (WXGA) 60 Hz 0 (closed) to 180
Keyboard Number of keys Layout Touch Pad X/Y position resolution (graphics table mode) Size: Width Height Battery Type Dimensions: Depth Height Width 88.5 mm (3.5 inches) 21.5 mm (0.8 inch) 139.0 mm (5.5 inches) 9-cell "smart" lithium ion 6-cell "smart" lithium ion 73.0-mm (2.9-inch) sensor-active area 42.9-mm (1.7-inch) rectangle 240 cpi 87 (U.S. and Canada); 88 (Europe); 91 (Japan) QWERTY/AZERTY/Kanji
96
Appendix
Battery (continued) Weight Voltage Charge time (approximate): Computer off Operating time 2 hours Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. See "Power Problems" on page 63. See "Using a Battery" on page 27 for more information on battery life. Life span (approximate) Temperature range: Operating Storage Coin-cell battery AC Adapter Input voltage Input current (maximum) Input frequency Output current Output power Rated output voltage Dimensions: Height Width Depth Weight (with cables) Temperature range: Operating Storage 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) 27.9 mm (1.1 inches) 58.4 mm (2.3 inches) 133.9 mm (5.6 inches) 0.4 kg (0.9 lb) 90264 VAC 1.7 A 4763 Hz 4.5 A (maximum at 4-second pulse); 3.5 A (continuous) 65 W 19.5 VDC 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) CR-2032 500 discharge/charge cycles 0.4 kg (0.9 lb) (9 cell) 0.3 kg (0.6 lb) (6 cell) 14.8 VDC
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97
Physical Height Width Depth Weight (with 6-cell battery): Configurable to less than Environmental Temperature range: Operating Storage Relative humidity (maximum): Operating Storage Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating Storage Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse): Operating Storage Altitude (maximum): Operating Storage 15.2 to 3048 m (50 to 10,000 ft) 15.2 to 10,668 m (50 to 35,000 ft) 122 G 163 G 0.9 GRMS 1.3 GRMS 10% to 90% (noncondensing) 5% to 95% (noncondensing) 0 to 40C (32 to 104F) 40 to 65C (40 to 149F) 3.08 kg (6.8 lb) 38 mm (1.5 inches) 354 mm (13.9 inches) 260 mm (10.2 inches)
98
Appendix
Appendix
99
The boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system. You can control the boot sequence and enable/disable devices using the Boot Order page of system setup. NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 100. The Boot Order page displays a general list of the bootable devices that may be installed in your computer, including but not limited to the following: Diskette Drive Internal HDD USB Storage Device CD/DVD/CD-RW drive Modular bay HDD NOTE: Only devices that are preceded by a number are bootable. During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the computer finds the files, it stops searching and starts the operating system. To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key, and then enable or disable the device or change its order in the list. To enable or disable a device, highlight the item and press the space bar. Enabled items are preceded by a number; disabled items are not preceded by a number. To reorder a device in the list, highlight the device and press either <u> to move the device up the list or <d> to move a device down the list.
Boot sequence changes take effect as soon as you save the changes and exit system setup.
Performing a One-Time Boot
You can set a one-time-only boot sequence without entering system setup. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) 1 Shut down the computer through the Start menu. 2 Connect the computer to an electrical outlet. 3 Turn on the computer. When the DELL logo appears, press <F2> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. 4 When the boot device list appears, highlight the device from which you want to boot and press <Enter>. The computer boots to the selected device. The next time you reboot the computer, the previous boot order is restored. 100
Appendix
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer. All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computers service contract.
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101
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation.
Class A
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.
Class B
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/television technician for help.
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Appendix
Contacting Dell
To contact Dell electronically, you can access the following websites: www.dell.com support.dell.com (technical support) premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, technical support specific to Dell XPS portable computers is available at a separate
telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the technical support number listed and your call will be routed appropriately.
Appendix
103
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Country (City) International Access Code Country Code City Code Anguilla Antigua and Barbuda Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800-335-0031 1-800-805-5924
General Support General Support Website: www.dell.com.ar E-mail: us_latin_services@dell.com E-mail for desktop and portable computers: la-techsupport@dell.com E-mail for servers and EMC storage products: la_enterprise@dell.com Customer Care Tech Support Tech Support Services Sales
International Access Code: 0011 E-mail Customer Care (Australia and New Zealand): apcustserv@dell.com Country Code: 61 City Code: 2 Home and Small Business Government and Business Preferred Accounts Division (PAD) Customer Care (after sales) Technical Support (portables and desktops) Technical Support (servers and workstations) Corporate Sales Transaction Sales Fax 1-300-655-533 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free 1-333-55(option 3) toll-free: 1-300-655-533 toll-free: 1-800-733-314 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341
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Appendix
Country (City) International Access Code Country Code City Code Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1
Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Technical Support for XPS portable computers only Home/Small Business Technical Support for all other Dell computers Preferred Accounts/Corporate Technical Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 81 0820 240 530 14 0660 8779 0820 240 530 00 toll-free: 1-866-278-6818 1-800-534-3066
Bahamas Barbados Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2
General Support General Support Website: support.euro.dell.com E-mail for French-speaking Customers: support.euro.dell.com/be/fr/emaildell/ Technical Support for XPS portable computers only Technical Support for all other Dell computers Technical Support Fax Customer Care Corporate Sales Fax Switchboard
02 481 92 96 02 481 92 88 02 481 92 95 02 713 15 65 02 481 91 00 02 481 92 99 02 481 91 00 1-800-342-0671 toll-free: 800-10-0238 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 toll-free: 1-866-278-6820
Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 British Virgin Islands
General Support General Support Website: www.dell.com/br Customer Support, Technical Support Technical Support Fax Customer Care Fax Sales General Support
Appendix
105
Country (City) International Access Code Country Code City Code Brunei Country Code: 673 Canada (North York, Ontario) International Access Code: 011
Area Codes, Local Numbers, and Toll-Free Numbers 604 633 4966 604 633 4888 604 633 4955 toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757 1-877-335-5767 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755 1 866 440 3355 1-800-805-7541 toll-free: 1230-020-4823
Customer Technical Support (Penang, Malaysia) Customer Care (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Online Order Status: www.dell.ca/ostatus AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government) Technical Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless) Sales (Home Sales/Small Business) Sales (med./large bus., government) Spare Parts Sales & Extended Service Sales
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Appendix
Country (City) International Access Code Country Code City Code China (Xiamen) Country Code: 86 City Code: 592
Technical Support website: support.dell.com.cn Technical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) Technical Support (printers) Customer Care Customer Care Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts 592 818 1350 toll-free: 800 858 2969 toll-free: 800 858 0950 toll-free: 800 858 0960 toll-free: 800 858 2920 toll-free: 800 858 2311 toll-free: 800 858 2060 592 818 1308 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2572 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621 980-9-15-3978 0800-012-0435
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Country (City) International Access Code Country Code City Code Czech Republic (Prague) International Access Code: 00 Country Code: 420
Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Customer Care Fax Tech Fax Switchboard 22537 2727 22537 2707 22537 2714 22537 2728 22537 2711
Website: support.euro.dell.com E-mail: support.euro.dell.com/dk/da/emaildell/ Technical Support for XPS portable computers only Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business) Switchboard Fax (Home/Small Business) 7010 0074 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 toll-free: 1-866-278-6821 1-800-148-0530 toll-free: 999-119 01-899-753-0777
Dominica Dominican Republic Ecuador El Salvador Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9
General Support General Support General Support General Support Website: support.euro.dell.com E-mail: support.euro.dell.com/fi/fi/emaildell/ Technical Support Customer Care Fax Switchboard
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Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4)
Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ Home and Small Business Technical Support for XPS portable computers only Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax Fax (calls from outside of France) Corporate Technical Support Customer Care Switchboard Sales Fax 0825 004 719 0825 338 339 01 55 94 71 00 01 55 94 71 00 01 55 94 71 01 0825 387 129 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01
Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103
Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Technical Support for XPS portable computers only Technical Support for all other Dell computers Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766-7222 06103 766-7200 0180-5-224400 06103 766-9570 06103 766-9420 06103 766-9560 06103 766-9555 06103 766-7000
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Country (City) International Access Code Country Code City Code Greece International Access Code: 00 Country Code: 30
Website: support.euro.dell.com E-mail: support.euro.dell.com/gr/en/emaildell/ Technical Support Gold Service Technical Support Switchboard Gold Service Switchboard Sales Fax 00800-44 14 95 18 00800-44 14 00 83 2108129810 2108129811 2108129800 2108129812 toll-free: 1-866-540-3355 1-800-999-0136 toll-free: 1-877-270-4609
Grenada Guatemala Guyana Hong Kong International Access Code: 001 Country Code: 852
General Support General Support General Support Website: support.ap.dell.com Technical Support E-mail: apsupport@dell.com Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division
2969 3188 2969 3191 2969 3196 3416 0910 3416 0907 3416 0908 3416 0912 2969 3105
India
E-mail: india_support_desktop@dell.com india_support_notebook@dell.com india_support_Server@dell.com Technical Support Sales (Large Corporate Accounts) Sales (Home and Small Business) 1600338045 and 1600448046 1600 33 8044 1600 33 8046
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Country (City) International Access Code Country Code City Code Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1
Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Technical Support for XPS portable computers only Technical Support for all other Dell computers U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K. only) Ireland Sales U.K. Sales (dial within U.K. only) Fax/Sales Fax Switchboard 1850 200 722 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444
Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/emaildell/ Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 1-800-682-3639 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12
Jamaica
Appendix
111
Country (City) International Access Code Country Code City Code Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44
Website: support.jp.dell.com Technical Support (servers) Technical Support outside of Japan (servers) Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs, projectors, printers, routers) Faxbox Service 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees) Preferred Accounts Division Sales (over 400 employees) Large Corporate Accounts Sales (over 3500 employees) Public Sales (government agencies, educational institutions, and medical institutions) Global Segment Japan Individual User Switchboard toll-free: 0120-198-498 81-44-556-4162 toll-free: 0120-198-226 81-44-520-1435 toll-free:0120-198-433 81-44-556-3894 toll-free: 0120-981-690 81-44-556-3468 044-556-3490 044-556-3801 044-556-4240 044-556-1465 044-556-3433 044-556-3430 044-556-1469 044-556-3469 044-556-1760 044-556-4300 toll-free: 080-200-3800 toll-free: 080-200-3801 toll-free: 080-200-3600 2194-6202 2194-6000
Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2
E-mail: krsupport@dell.com Technical Support Technical Support (Dimension, PDA, Electronics and Accessories) Sales Fax Switchboard
112
Appendix
Country (City) International Access Code Country Code City Code Latin America
Area Codes, Local Numbers, and Toll-Free Numbers 512 728-4093 512 728-3619 512 728-3883 512 728-4397 512 728-4600 or 512 728-3772
Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.)
Website: support.euro.dell.com Technical Support Home/Small Business Sales Corporate Sales Customer Care Fax 342 08 08 075 +32 (0)2 713 15 96 26 25 77 81 +32 (0)2 481 91 19 26 25 77 82 toll-free: 0800 105 34 160 910 29 693 115 toll-free: 1 800 880 193 toll-free: 1 800 881 306 toll-free: 1800 881 386 toll-free: 1800 881 306 (option 6) toll-free: 1 800 888 202 toll-free: 1 800 888 213
Macao Country Code: 853 Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4
Technical Support Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Website: support.ap.dell.com Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales
Appendix
113
Country (City) International Access Code Country Code City Code Mexico International Access Code: 00 Country Code: 52 Sales
Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822 001-800-882-1519 020 674 45 94 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50
Customer Service Main Montserrat Netherlands Antilles Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 General Support General Support Website: support.euro.dell.com Technical Support for XPS portable computers only Technical Support for all other Dell computers Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax
114
Appendix
Country (City) International Access Code Country Code City Code New Zealand International Access Code: 00 Country Code: 64
E-mail (New Zealand): nz_tech_support@dell.com E-mail Customer Care (Australia and New Zealand): apcustserv@dell.com Customer Care Technical Support (for desktop and portable computers) Technical Support (for servers and workstations) Home and Small Business Government and Business Sales Fax toll-free: 0800-289-335 (option 3) toll-free: 0800 446 255 toll-free: 0800 443 563 0800 446 255 0800 444 617 0800 441 567 0800 441 566 001-800-220-1006
General Support Website: support.euro.dell.com E-mail: support.euro.dell.com/no/no/emaildell/ Technical Support for XPS portable computers only Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard
815 35 043 671 16882 671 17575 23162298 671 16800 671 16865 001-800-507-0962 0800-50-669
Panama Peru Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22
General Support General Support Website: support.euro.dell.com E-mail: pl_support_tech@dell.com Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard
Appendix
115
Country (City) International Access Code Country Code City Code Portugal International Access Code: 00 Country Code: 351
Website: support.euro.dell.com E-mail: support.euro.dell.com/pt/en/emaildell/ Technical Support Customer Care Sales Fax 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 1-800-805-7545 toll-free: 1-877-441-4731 1-800-882-1521 toll-free: 1-877-270-4609 toll-free: 1800 394 7430 toll-free: 1800 394 7488 toll-free: 1800 394 7478 toll-free: 1 800 394 7430 (option 6) toll-free: 1 800 394 7412 toll-free: 1 800 394 7419
Puerto Rico St. Kitts and Nevis St. Lucia Singapore (Singapore) International Access Code: 005 Country Code: 65
General Support General Support General Support Website: support.ap.dell.com Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales
Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Customer Care Fax Tech Fax Switchboard (Sales) 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585
116
Appendix
Country (City) International Access Code Country Code City Code South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11
Website: support.euro.dell.com E-mail: dell_za_support@dell.com Gold Queue Technical Support Customer Care Sales Fax Switchboard 011 709 7713 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 604 633 4810
Southeast Asian and Pacific Countries Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91
Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) Website: support.euro.dell.com E-mail: support.euro.dell.com/es/es/emaildell/ Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax
902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236 91 722 92 00 91 722 95 83
Appendix
117
Country (City) International Access Code Country Code City Code Sweden (Upplands Vasby) International Access Code: 00 Country Code: 46 City Code: 8
Website: support.euro.dell.com E-mail: support.euro.dell.com/se/sv/emaildell/ Technical Support for XPS portable computers only Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Technical Support Fax Sales 0771 340 340 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185
Website: support.euro.dell.com E-mail: Tech_support_central_Europe@dell.com E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/ Technical Support for XPS portable computers only Technical Support (Home and Small Business) for all other Dell products Technical Support (Corporate) Customer Care (Home and Small Business) Customer Care (Corporate) Fax Switchboard 0848 33 88 57 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01
Website: support.ap.dell.com E-mail: ap_support@dell.com Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales toll-free: 00801 86 1011 toll-free: 00801 60 1256 toll-free: 00801 60 1250 (option 5) toll-free: 00801 65 1228 toll-free: 00801 651 227
118
Appendix
Country (City) International Access Code Country Code City Code Thailand International Access Code: 001 Country Code: 66
Website: support.ap.dell.com Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales toll-free: 1800 0060 07 toll-free: 1800 0600 09 toll-free: 1800 006 007 (option 7) toll-free: 1800 006 009 toll-free: 1800 006 006 1-800-805-8035 toll-free: 1-866-540-3355
Trinidad/Tobago Turks and Caicos Islands U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344
General Support General Support Website: support.euro.dell.com Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support for XPS portable computers only Technical Support (direct and general) for all other products Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts (5005000 employees) Customer Care Central Government Customer Care Local Government & Education Customer Care Health Customer Care Home and Small Business Sales Corporate/Public Sector Sales Home and Small Business Fax
0870 908 0500 0870 366 4180 0870 908 0800 01344 373 186 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 0870 907 4006 toll-free: 000-413-598-2521
Uruguay
General Support
Appendix
119
Country (City) International Access Code Country Code City Code U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free 1-877-459-7298 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-877-Dellnet (1-877-335-5638) toll-free: 1-800-695-8133
Automated Order-Status Service AutoTech (portable and desktop computers) Technical Support (Dell TV, Printers, and Projectors) for Relationship customers Consumer (Home and Home Office) Technical Support for all other Dell products Customer Service DellNet Service and Support Employee Purchase Program (EPP) Customers Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans) Financial Services (Dell Preferred Accounts [DPA]) Business Customer Service and Technical Support Employee Purchase Program (EPP) Customers Printers and Projectors Technical Support Public (government, education, and healthcare) Customer Service and Technical Support Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired
toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-800-456-3355 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-695-8133 toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY (1-877-335-5889) 1-877-673-3355 8001-3605
120
Appendix
Index
A
audio connectors, 18 audio device connecting, 34 audio. See speakers
C
CardBus technology PC Cards, 43 CD drive problems, 53 CD-RW drive problems, 53
D
Dell contacting, 101 support policy, 101 support site, 10 Dell Diagnostics, 51 Dell MediaDirect, 15, 33 Dell Premier Support website, 9-10 device status lights, 14 diagnostics Dell, 51 display description, 13-14 removing, 87 display latch, 13 display settings for a TV enabling in Windows XP 37 , documentation help file, 9 online, 10 Setup Diagram, 9 System Information Guide, 9 Dolby headphones setting up, 37 drivers about, 69 identifying, 70 reinstalling, 70
B
battery charge gauge, 22, 28 charging, 29 checking the charge, 28 description, 21 installing, 30 low-battery warning, 29 performance, 27 power meter, 28 removing, 30 storing, 30 blanks PC Cards, 43 removing, 45 Bluetooth wireless technology card device status light, 16 installing, 91 boot sequence, 100
CDs, 31 Check Disk, 54 coin-cell battery replacing, 86 computer crashes, 60 restore to previous operating state, 71 slow performance, 56, 61 specifications, 93 stops responding, 60 conflicts software and hardware incompatibilities, 74 connecting audio device, 34 TV, 34 copying CDs helpful tips, 32 how to, 31 copying DVDs helpful tips, 32 how to, 31
Index
121
M
media control buttons description, 15 play/pause/Dell MediaDirect, 15, 33 memory installing, 79 removing, 80 memory/modem cover description, 22 messages error, 56 Microsoft Windows label, 10 Mini PCI card installing, 84 modem installing, 82 modem connector description, 19 monitor. See display
I E
error messages, 56 IEEE 1394 connector description, 18 problems, 58 Internet connection, 23 IRQ conflicts, 74
F
fan description, 17, 22 FCC notice, 101 Finding Information documentation, 9 floppy drive connecting to a USB connector, 18
K
keyboard description, 16 numeric keypad, 39 problems, 58 removing, 90 shortcuts, 40 keyboard status lights description, 16 keypad numeric, 39
H
hard drive description, 22 problems, 54 replacing, 77 returning to Dell, 79 hardware conflicts, 74 Hardware Troubleshooter, 74
N
network problems, 62 network connector description, 19
L
labels Microsoft Windows, 10 Service Tag, 10
O
operating system reinstalling Windows XP 71 , optical drive description, 18
122
Index
P
PC Card slot description, 19 PC Cards blanks, 43, 45 CardBus technology, 43 extended, 43 installing, 43 removing, 45 slots, 43 types, 43 wireless network adapter, 43 PC Restore, 73 power line conditioners, 25 problems, 63 protection devices, 25 surge protectors, 25 UPS, 25 power light conditions indicated by, 63 printer cable, 24 connecting, 24 problems, 64 USB, 24
problems blue screen, 60 CD drive, 53 CD-RW drive, 53 computer crashes, 60 computer does not start up, 59 computer stops responding, 60 conditions indicated by power light, 63 conflicts, 74 Dell Diagnostics, 51 drives, 53 DVD drive, 53 error messages, 56 hard drive, 54 IEEE 1394, 58 keyboard, 58 lockups, 59 network, 62 power, 63 printer, 64 program crashes, 60 program stops responding, 60 programs and Windows compatibility, 60 restore to previous operating state, 71 scanner, 65 slow computer performance, 56, 61 software, 59-61 sound and speakers spyware, 56, 61 technical support policy, 101 video and display, 68
Q
QuickSet, 28, 33, 40
R
RAM. See memory regulatory notice FCC, 101 reinstalling Windows XP 71 ,
S
safety instructions, 9 scanner problems, 65 screen. See display Secure Digital I/O slot, 19 security cable slot description, 17 Service Tag, 10 Setup Diagram, 9 software conflicts, 74 problems, 60-61 sound volume sound. See speakers speakers description, 15 volume
Index
123
specifications, 93 spyware, 56, 61 support contacting Dell, 101 policy, 101 S-video TV-out connector connecting a TV, 34 description, 20 System Restore, 71 system setup program commonly used options, 99 purpose, 99 screens, 99 viewing, 99
touch pad, 42 customizing, 42 description, 15 troubleshooting conflicts, 74 Dell Diagnostics, 51 external keyboard problems, 58 Hardware Troubleshooter, 74 Help and Support Center, 11 restore to previous operating state, 71 TV connecting, 34 enabling display settings in Windows XP 37 ,
V
video problems, 68 video connector description, 20
W
warranty, 9 Windows XP Device Driver Rollback, 70 enabling display settings for a TV, 37 Hardware Troubleshooter, 74 Help and Support Center, 11 PC Restore, 73 Program Compatibility Wizard, 60 reinstalling, 71 System Restore, 71 wireless network, 48 wireless network adapter PC Cards, 43
T
technical support policy, 101 telephone numbers, 101
U
uninterruptible power supply. See UPS UPS, 25 USB connectors description, 20
124
Index