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Toyota Bpr

Toyota Bpr

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Published by: api-3696157 on Oct 18, 2008
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03/18/2014

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Case Study:
SAP HR/Payroll and
Workplace Implementation
Driving change

DACG developed and implemented a
change management and training strategy
that enabled Toyota Australia to
successfully transition to the new SAP
HR/Payroll system, Manager's Desktop
(MDT) and Employee Self Service (ESS).

The DACG change management team
designed and facilitated communication
activity to build consensus amongst
stakeholders, ensuring widespread
acceptance of the new system. The DACG
training team delivered a highly successful
training program, which equipped all
Toyota employees with the requisite
knowledge for optimal system use.

Together DACG and Toyota managed the
implementation process and significantly
improved the efficiency of HR systems,
contributing to a reduction in costs and
to Toyota's overall competitive advantage.

Background

Toyota Motor Corporation, one of the world\u2019s leading
car manufacturers, has over 4500 employees in Australia,
across seven different regional locations. With the goal
of optimising Human Resources (HR) operations and
information flow throughout its business, Toyota Australia
undertook the implementation of SAP HR/Payroll and
Workplace, including Employee Self Service (ESS) and
Manager\u2019s Desktop (MDT). Toyota required an SAP
solution to effectively manage employee time and
attendance, personnel information and payroll.

Challenges
The challenges were significant.
Pay.The number one question: \u2018How will my pay be

affected?\u2019 When people\u2019s wages and personal details are involved, the stakes are raised considerably. Consultation was required throughout the project to ensure union and employee concerns were addressed.

Diversity.Toyota Australia is comprised of distinct groups

with very different skills, requirements and approaches.
End Users range from front-line manufacturing supervisors
to sales and marketing executives. For many End Users, this
was their first real use of a computing environment.

Acceptance.With a perceived change in work

requirements and skills, the challenge was to ensure the system was accepted as a positive benefit, both to employees and the business.

TOYOTA

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