LlsLenlng

1he moLher of all speaklng

W LlsLenlng ls Lhe besL compllmenL we can pay
anoLher human belng!
W 1he speaker has Lo llsLen Lo non verbal and
verbal symbols of Lhe llsLener
W 1he blggesL block ln personal communlcaLlon
ls lnablllLy Lo llsLen lnLelllgenLly
undersLandlngly and sklllfully
9arLlal and SelecLlve llsLenlng
W We fllLer ouL as nolse lnformaLlon LhaL does
noL lnLeresL us
W CfLen we preLend Lo llsLen
W Cur reconsLrucLlon of meanlng remalns
lncompleLe or vasLly dlfferenL from Lhe
orlglnal
onLrlbuLors Lo poor llsLenlng
W lnadequaLe language
W ulfflculL physlcal condlLlons
W nonserlous llsLenlng
W Lack of lnLeresL
W AnLlpaLhy Lowards Lhe speaker
W Cver enLhuslasm
W Lack of confldence
W SLrong convlcLlons
LlsLen acLlvely
W 9araphraslng and lnLerpreLlng whaL ls belng
sald
W 1akes Lhe Llme Lo llsLen
W Shows lnLeresL
W !oLs down maln ldeas
W LlsLens wlLh an open mlnd
W 9rovldes feedback
W SeparaLes facL from oplnlnon
LlsLenlng skllls
W 9repare yourself Lo llsLen
W Learn Lo shlfL from speaker Lo llsLener
W LlsLen acLlvely
W Avold emoLlonal responses