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Mobile Service Operator Questionnaire

Mobile Service Operator Questionnaire

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Published by Amit

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Categories:Types, Research
Published by: Amit on Nov 13, 2011
Copyright:Attribution Non-commercial

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05/12/2014

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Survey on Mobile Operator ServiceBy Group 3 ( Anurag , Tarun, Deepak, Shastakshi and Pawan)Name: - …………………………………………………………………………… Gender:-………………………………………………………Profession:- ……………………………………………………………………… Age:-………………………………………………………………City/village :- …………………………………………………………………….. Mobile no:-…………………………………………………..State:- ……………………………………………………………………………….Pin code:--………………………………………………………S. NoQuestions1.Which mobile operator service do you use?2.You use prepaid or post-paid?3.Your sim card is CDMA or GSM ? a4.Is your preferred brand mobile operatoreasily available ?5.And how much it takes to activate theservices on your mobile when you buy thenew sim card?6.Did your mobile operator service getdeactivated because of the document?7.Are you aware of DND service ?8.Do you use DND service?9.Easy recharge of your mobile operator isavailable in your area?10.Which tariff plan suits you the most? 1 paiseper second or 50 paise per minute? 11.Do you use GPRS or mobile office services inyour phone ?12. You have internet tariff plans?13.Are you satisfied with your mobile serviceprovide?14.Which features you like most of yourprefered mobile service provider?15.Are you aware of 3G services ?
 
16.Which service you prefer more 3G or GPRS ?Q. 17. I will now read out some attributes. As I read out each attribute, pleasetell me how important is that attribute while using the mobile operator.PARAMETERSVeryimportantSomewhatimportantNeitherimportant norunimportantSomewhat unimportantNot atallimportantNetwork54321Tariff rates54321Mobile NumberPortability Service54321GPRS & 3G services54321Voice call quality (echo,back ground noise, voicedistortion )54321Roaming rates54321Price of Sim Card54321Customer Care Service54321Process of purchase andactivation of service54321ISD Tariff Plans54321Q.18I will now read out some attributes regarding. As I read out each attribute,please tell me how do you rate these services based on experience with yourmobile operator.S.No ParametersVerypoorPoorAverageGoodExcellent1.Networ2Tariff rates3Mobile NumberPortability Service4GPRS & 3G services5Voice call quality (echo,back ground noise,voice distortion )6Roaming rates7Price of Sim Card8Customer Care Service

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