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Published by John C. Floyd

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Published by: John C. Floyd on Nov 14, 2011
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05/01/2012

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Copyright © 2005 Houghton Mifflin Company. All rights reserved. PowerPoint Presentation by Charlie Cook.
Chapter Fifteen
Managing Operations,Quality, and Productivity
 
Copyright © 2005 by Houghton Mifflin Company. All rights reserved. 15
 –
2
Chapter Outline
The Nature of Operations Management
 –
The Importance of Operations
 –
Manufacturing and Production Operations
 –
Service Operations
 –
The Role of Operations in Organizational Strategy
Designing Operations Systems
 –
Determining Product-Service Mix
 –
Capacity Decisions
 –
Facilities Decisions
 
Copyright © 2005 by Houghton Mifflin Company. All rights reserved. 15
 –
3
Chapter Outline (cont’d)
 
Organizational Technologies
 –
Manufacturing Technology
 –
Service Technology
Implementing Operations Systems ThroughSupply Chain Management
 –
Operations Management as Control
 –
Purchasing Management
 –
Inventory Management

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