Comparison of Deming's Points to Traditional WesternManagement
Deming's Fourteen Points Western Thought
Create constancy of purpose forimprovement of product and service.
Produce as many products aspossible at the quality level whichwill sell. Caveat Emptor
Adopt the new philosophy.
People will accept what is putbefore them. The British say "throw itout and see if the dogs will eat it."
Cease dependence on massinspection.
Inspect quality in (‘in’ what?)- cullout the rejects and rework them.Install significant field warrantywork stations.
End the practice of awardingbusiness on the price tag alone.
Always bid and award on low price.Keep the vendors guessing andscared.
Improve constantly and foreverthe system of production andservice.
Find an acceptable level andmaintain it. If it is not broken – don'tfix it.
Use typical OJT. Allow the last hiredto train the new employee. Do not stopproduction for training.
Use positional authority. Lead by"doing what I say and not what I do."
Drive out fear.
Use fear to create an attitude of anxiety. People will work harder if they know they might be punishedfor failure to perform.
Break down barriers between staff areas.
Institute bureaucracy and instil anorganizational wall betweendepartments. Build as much of anempire as possible. It will improveyour chances of being promoted.Make sure no other department cando your job.
Eliminate slogans, exhortationsand targets for the work force.
Place slogans about quality, safetyand increased productivity around theworkplace. The employees will get themessage that we mean business.