Studija dostupnosti javnihusluga na Internetuza
Završno izvješće
Zagreb, 21. siječnja 2005.
Capgemini d.o.o. Amruševa 19/IIHR-10000 Zagreb Tel: [+385]-1-48-11-230Fax:[+385]-1-48-11-229
Izvješće “Studija dostupnost javnih usluga na Internetu” Stranica 2 od 60
Sadržaj
1. Uvod...........................................................................................................................................................62. Pristup i metodologija..............................................................................................................................82.1. Priprema i početak projekta...........................................................................................................82.2. Definiranje strukture tijela državne vlasti i javnog sektora........................................................82.3. Definiranje statističkih metoda i uzorkovanja...........................................................................122.4. Identifikacija web stranica............................................................................................................132.5. Web analiza i bodovanje...............................................................................................................132.6. Analiza i interpretacija rezultata...................................................................................................143. Rezultati....................................................................................................................................................153.1. Rezultati prema klasterima usluga...............................................................................................153.1.1. Klaster stvaranja dohotka....................................................................................................153.1.2. Klaster registracija.................................................................................................................163.1.3. Klaster povrata......................................................................................................................173.1.4. Klaster dozvola.....................................................................................................................183.2. Ukupni rezultati..............................................................................................................................194. Rješenja e-Uprave...................................................................................................................................214.1. Carinska uprava..............................................................................................................................214.2. Gradska knjižnica Bogdan Ogrizović.........................................................................................224.3. Thalassotherapia Opatija..............................................................................................................234.4. Policijska uprava Istarska..............................................................................................................244.5. Općina Kaštelir-Labinci................................................................................................................255. Prilog 1: Definicije javnih usluga..........................................................................................................265.1. Prijava poreza na dohodak...........................................................................................................265.2. Usluge zavoda za zapošljavanje...................................................................................................275.3. Socijalne naknade...........................................................................................................................285.4. Osobni dokumenti.........................................................................................................................295.5. Registracija vozila...........................................................................................................................305.6. Građevinska dozvola.....................................................................................................................315.7. Prijave policiji.................................................................................................................................325.8. Izdavanje potvrda..........................................................................................................................335.9. Javne knjižnice................................................................................................................................345.10. Izvodi iz matičnih knjiga...............................................................................................................355.11. Upisi na visokoškolske ustanove.................................................................................................365.12. Prijavljivanje promjena boravišta / prebivališta........................................................................375.13. Zdravstvene usluge........................................................................................................................385.14. Socijalno osiguranje zaposlenika..................................................................................................395.15. Porez na dobit................................................................................................................................405.16. Porez na dodanu vrijednost.........................................................................................................415.17. Registracija novog poduzeća........................................................................................................425.18. Prijava podataka Državnom zavodu za statistiku.....................................................................435.19. Carinska prijava..............................................................................................................................445.20. Dozvole i izvještaji temeljem studija utjecaja na okoliš...........................................................455.21. Javna nabava...................................................................................................................................46
Izvješće “Studija dostupnost javnih usluga na Internetu” Stranica 3 od 60
5.22. Turističke usluge............................................................................................................................475.23. Poljoprivredne usluge....................................................................................................................485.24. Kulturne usluge..............................................................................................................................496. Prilog 2: Rezultati po uslugama............................................................................................................506.1. Usluge građanima...........................................................................................................................506.2. Usluge poslovnim subjektima......................................................................................................547. Izvori.........................................................................................................................................................588. Popis dodataka Studiji............................................................................................................................60
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3.1.1. Klaster stvaranja dohotka for Studija dostupnosti javnih usluga na Internetu u RH u 2004. godini
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