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Dubrin Chapter 1

Dubrin Chapter 1

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C H A P T E R. I
/ THEN A T U R EA N DIM P O R T A N C E
O FL E A D E R S H IP
A s a fo rm e rR O T C
s c h o la ra n d s ix _ y e a rn a ly
o ffic e r,
th e
C E O
a n d p re s id e n to fB c c
S o ftrv a re ,In c .m ig h t
b ee x p e c te dt o
b e som ew hato f
ad rill
s e rg e a n ta t
Ij5 :
]1 r,."d .
e m p lo y e e s
a tfo n R u n s rro m ,s
m a ilin g
s o ttw a re
d e s ig n
f ir m
d e s c rib eth e
S Z _ y e a r_ o lda sa
k in d
a n du n d e rs ta n d in g
m a n a g e r, re a d .yt o
p itc h
in
a ta n y le v e l- e v e n
h e lp in g
h iss ta ff s tu # .r r r r ilo p .r.
,.
" I
rh in k
w eh a diu s t m oved
in
a n dw e d id n ,t
h a v e
ttrn g s
s e ru p .W e d id n 't
h a v e ta b le s .Ire m e m b e rs it_
tin g
o nth eflo o r.T h e rew e rea b o u t te no fu s
ju s ts tu fG
in g .H e
-c a rn e
o v e r)s a tdow n,a n d w o rk e d
C ght A o rrg
y d
1 rs ,"
s a y sJam esM ann,
B cc S o ftw a relr ic .p ..ri_
9 .^ ? :a :
c u s to m e r
s y .p p o rr.
"l c a nre m e m u ".,
,"ip o .,
te c n m c la ns a y n g , ,T h a t,s
a g re a t th in g
t os e e .,I tw as
ag re a t o p p o rtu n ity .
W ew e rea b let os it dow nw ith
J o n
a n dta lkw ith
h im
a n dh a v ef i m
a n d lo k ea ro u n d .,,
R u n s tro m 's
d o w n -to .-e a rth
m a .ra g .m e n t
rty le ,
w h ic h
h a s h e lp e d
m a in ta in
a 2 p .r.e rrt"tu rn o v .r
ra te
: I - . r ,
m .t " : , O 5 .U "rtta tB ccS o d w a r.,
i, p "rJ yd u er o
n tsd e g re einin d u s tria lp s y c h o lo g y .
I ta ls os te m sfro m
h is .h u m b lin ge x p e rie n c eint ur r r r l tir r g*
irrfu r_ "tio .,
te c h n o lo g ys ra rtu psom e tw e n ty _ rii,y .* ,
a g o th a t
e v e n tu a llybecam eB cc.T h e com panyhas g ro w nfro m
a
tw o -p e rs o n
s ra rru p
t o
a
s ta ffo f
fiftp e ig h t
w ith
th o u s a n d so f. s o ftw a rec u s to m e rsi n
a llf i f t y
s ta te s ,
P u e rtoR ic o ,a n d C anada.
.
R u n s tro m
s a y s ,,,F o r
a n y
b u s in e s s ,f
d o n ,t
c a re
w hat y o u 'r e
d o in g ,y o u ,v eg o tt o
tre a te m p lo y e e sa s
i f
th e y 're
y o u r
ow n
c u s to m e rs ."B c c ,sS o ftw a re ,s
fa c ilitie s .w e red e s ig n e dt o
g iv ee m p lo y e e s m u ri_ rrm
p e rs o n a l
s p a c e . R u n s tro m
a ls o
a d v o c a te sfle x ib le
r,v o rk in gs c h e d u le sa n d
o rg a n iz e sg o lfto u rn a m e n ts
fo t
P n l" n :e s
a n d trip st o
am usem enrp a rk s .
"T h e
c u ltu re
h e rea tB cci sar r . r y
o p "r,e n v iro n _
m e n t,v e ryfle x ib lee n v iro n m e n t. p e o p leh e rea p p e a r
t o
b eh a p p y . C u s to m e r
s u p p o rt,
fo i
e x a m p le ,y o u
c a nh a v e a tu rn o v e rra teo fs a y5 0t o6 0 p .r.irrt,
a n d
a t th isp o in t
w e ,rea t z e rop e rc e n t.N o
o n eh a s le ft
th isd e p a rtm e n ti n
ay e a r,"s a y sM ann.
^ 1 ""*1 9 -
s a y sh e 's, , r . r r " .t . . r ,
ato p _ d o w n
k in d
o fb o s s ."T h o s e
th in g si n
m y m in d
, r . r , . ,
J id
*o .L ,
n e v e rd ow o rk ,n e v e r w illw o rk .,
H e
a d .d sth a tfle x -
ib ility
is fu n d a m e n ta lt og o o dm a n a g e m e n t,a n d th a t
y o uh a v et otru s tp e o p le .l
T T
-:n 1 1 a 5 te 1 iz a tio n
o fJ o n R u n s tro m ro u c h e so nm anyle a d e r s h ipto p ic st ob e
I
c o v e re dinth isb o o k ,in c lu d in g th e id e a sth a t c a rin gr""a "rrr,rrpc a n
m akead if_
l
fe re n c eina n o r g a n iz a tio n 'sJ ,r...rr,,n ",as u c c e s s fu l
le a d e rw o rk s w e ll w ith
h iso rh e rte a m ,a n d th a tm any
"r..a r.-ii"a e rs
a re
" irib l; ; ; ; p ro a c h a b le
.o u r
in tro d u c to ryc h a p te rb e g in s w ith .a n .* p tu .r"tio ,
o fw hatle a d e rs irrpisa n di sn o t.
w e th e ne x a m in eh o w le a d e rsm akeaa iil..n ..,
th e v a rio u sro le s th e y p la y ,a n dth e
m a jo rs a tis fa c tio n sa n d fru s rra tio n sth e ye x p e rie n c e .T h e.h ;;;r-
a rs oin c lu d e sa n
e x p la n a tio no fh o w re a d in gth isb o o ka n i d o i'n gth e v a rio u s q tiz z e s a n d
e x e rc is e s
w ill
e n h a n c ey o u r ow nle a d e is h ip s k ills .I t
.o ".ro a ",
w ith
aa ir*J o '
o f,,fo llo w e r_
s h ip " - g iv in g
le a d e rsg o 'o d m a te ria lt ow o rk w rth .
T h eM e a n in go f
L e a d e rs h ip
Y ou w illre a da b o u tm a11 e ffe g tiv e o rg a n iz a tio n a rle a d e rsth ro u g h o u tth iste x t.
T h e
com m onc h a ra c te ris tic
o ft-h e s ele a d e rsirth e ir a b ilityt oin s p ir e*? r-rl-,rru ,"
o th e rst o
i:T :*
w o rth w h ileg o a rs .T h u sw ec a na .nr .t."o ."rh ip
* 'tr r .
u u itityt oin s p ir e c o n fi-
d e n c ea n ds u p p o rtam ongth e p e o p lew ho a ren e e d e dt Ja c h ie v e
o rg a n iz a tio n a r
g o a ls .2
A
G o o g les e a rc ho f a rtic le sa n db o o k s
"b "; ; ; ; ..rh tp ";f;* ,
5 3 3 m 'rio n
e n trie s .I na ll th o s ee n trie s ,le a d e .rs h ip
h a sp ro b a b ly b ..r,a .fio .d
i. ,- " r y
w ays.F re re
a res e v e ra l
o th e r re p re s e n ta tiv ed e fin itio n s 'o fle a d e r s h ip :
- -- -^l
T H EM E A N IN G
O FL E A D E R S H IP3
tr - ( : ) \ \ n trom
h --e ie h t s i&
I
rrin -s ta te s -
I
d o n 't
c a re
e m rlo r-e e sa s
' s
S o ls -a re 's
r s
n a r-im u m
;a te s
fle rib le
tL r'a rn a m e n 6
p ;:rs .
p e r
e n r-iro n -
e h e re a p p e a r
x .i:-irp le , t'o u
p e ic e n tr 'a n d
| r:'1 e h a s le ft
p -.io ri'n
k in d
re r. i i d
l-o rk ,
ild -.lh a t fle x -
rn :.
a n d th a t
r to p ic s to b e
n m ake a d if-
d -.- . rell w ith
rc h rb le .O ur
rin d
is n o t.
p l:,,.a n d th e
rL n c lu d e s a n
e r e r c i s e sw i l l
r f
-tb llo w e r-
h r.: : r t .
T h e
h r;
o th e rst o
in:
, 'e c o n fi-
1 i"--:la l
g o a ls .2
t - .
r
. t r .
n ..-l
m lu o n
|
- -
F
- .
l\'s . fle re
\u20ac
In te rp e rs o n a lin flu e n c e .d .ire c te dth ro u g hc o m m u n ic a tio n to w a rdg o a la tta in m e n t
m
T h e in flu e n tia l
in c re m e n to v e ra n da b o v e m e c h a n ic a l c o m p lia n c e w ith
d ire c tio n s
a n d o rd e rs
t rA n
a c tth a tc a u s e so th e rst o
a c to r re s p o n di n
a s h a re d d ire c tio n
m T h e a r to fin flu e n c in g p e o p le b y p e r s u a s io n o r e x a m p le to fo llo w a lin e o f
a c tio n
{ aT h e p r in c ip a l
d y n a m icfo rc eth a tm o tiv a te sa n d c o o rd in a te sth eo rg a n iz a tio n
in
th .
u ..o -p lis h m e n t
o fi t so b je c tiv e s 3
wA
w illin g n e s st o
ta k eth e
b la m e
(a s d e fin e d
b yle g e n d a ryfo o tb a ll
q u a rte rb a c k
lo e
M o n ta n a )a
A m a jo r p o in ta b o u tle a d e r s h ip is th a titis n o tfo u n d o n ly a m o n g p e o p le in h ig h -
t.u .t
p o ritio n s .L e a d e rs h ipis n e e ie d
a t a ll le v e ls in ano rg a n iz a tio n
a n dc a nb e p ra c -
tic e dt o
som e e x te n t.u .n
b yap e rs o nn o ta s s ig n e dt o
afo rm a lle a d e r s h ipp o s itio n '
F o re x a m p le , w o rk in g
a ,ai.r.tio '
a c c o u n ta n t)ap e rs o nm ig h t
ta k eth e
in itia tiv e
t o
s u g g e s tr o m anagem entth a ith e yn e e dt ob e m o rec a re fu la b o u t
w hat th e yc la s s ifi,a s
atru e
s a le .A n
e x tre m ee x a m p leo f th eim p o rta n c e
o fw o rk e rse x e r c is in g le a d e r s h ipi s
R oadw ayE x p re s s , In c 'A fte i
im p le m e n tin g
ap ro g ra m
9 fg lllo V e e
in v o lv e m e n t
in
p ro d u c tiv ity
im p ro v e m e n t,
R oaJw ay m anagem ent c o n c lu d e d
th a ti fR oadw ayi st o
io -p .a .
ina n in d u s try
in w h ic h
n "i
p ro fit
m a rg in sa re le s s th a n
5p e rc e n ti nag o o d
y .u r,. r r " . y
o n eo fi t s jg ,O O O e m p lo y e e sm ustb e a le a d e r 's
'
if r .
a U itityt ole a do th e rse ffe c tiv e lyi sara req u a lity .It b e c o m e se v e n
m o rera rea t
th eh ig h e s t liv e lsi na n o rg a n iz a tio n
b e c a u s eth ec o m p le x ityo fs u c h p o s itio n sre q u ire s
"
u n r,".*g .
o f le a d e r s h ip " s ld lls .T h isis o n ere a s o n th a t firm si ns e a rc ho fn e w
le a d e r-
s h ips e e k6 u ta s e le c tg ro u po f b ra n d -n a m ee x e c u tiv e s .6I tis a ls ow hy
c o m p a n ie s n -o w
.-p h n ,i,.le a d e rs h ip ,tra in in g a n d d e v e lo p m e n tto c re a te a n e w s u p p ly o fle a d e rs
th ro u e h o u t
th efi.rm .
'# 6 H 8 W .
T h e
c u rre n tu n d e rs ta n d in go f le a d e r s h ipi sth a ti t is alo n g -te rm
r e la tio n s h ip ,o r
p a rtn e rs h ip ,
b e tw e e nle a d J rsa n dg ro u pm e m b e rs '
^ tt"t9 t1 q ,t:l:::ilt::l:;:l"i
; ; ; ; ;h f;
in .
t.rd .,
a n dth e s io u pm .e 'n b e rsa ret : , " t : ': '9
i ns u c haw avth a t
,,-,-,-^ -,:^ ^ + ^ r-.
1 -^ l^ ---,{
Ill^ r lr
e is o
d e s c r 'ih e s
D a rtn e f-
ih .
p o *..
L .* ..n
th e mi sa p p ro x im a te lyb a la n c e d 'B lo c ka is o O :tti!,::
n -T :1 ti
s h ipa sth eo p p o s iteo f p "r.n tittg
(in w h ic h .o n ep e rs o n -th e
p a re n t-ta k e s
re s p o n -
s lU itityfo ,
t t r "
w e lfa ret f
.n .
o ih e .-th .
c h ild ) .
P a rtn e rs h ip
o c c u rsw hen
c o n tro l
s h iftsfro m
th ele a d e rt o
th e
g ro u p
m e m b e r,i n
a m ove aw ayfro m
a u th o rita ria n is m
a n dto w a rd
s h a re dd e c is io nia k in g
'ZF o u rth in g s
a ren e c e s s a ryfo rav a lid
p a rtn e r-
s h ipt o
e x is t:
l.
E x c h a n g eo J 'p w "p o s e .Inap a rtn e rs h ip ,e v e ry w o rk e ra te v e ry .le v e lisr e s p o n s ib lefo r
d e fin in g
v is io n
a n d
,ru lo .,.
T h ro u g h
d ia io g u e
w ith
p e o p le
a t m any
le v e ls 'th e
le a d e r h e lp sa rtic u la tea w id e ly
a c c e p te d v is io n '
2 .A
ri.g h tt is a yru 0 .T h e
b e lie fin u tp e o p l.
w ho
e x p re s sac o n tra ry
o p in io n
w ill
b e
p o rrirh .d
ru n sc o n tra ry
t o
ap a rtn e rs h ip 'R a th e r,ap e rs o nc a n lo s ea na rg u m e n t
b u tn e v e r a v o ic e .
4
C H A P T E R1 /T H EN A T U R EA N DIM P O R T A N C E
O FL E A D E R S H IP
t? t::l! t ; :
! . ; : : : ; .i? : , i : j ,f . . ii
i; i:; : . i j : t i
; .:!i ;;
ftn i:::
":jr.:lt::* * ,* :-o ,n a s iz e s
th a tte a d e rs h ip
i sa r e la tio n s h ip
b e tw e e n
- ..
"
: .n
: It . .
" : ;t:,;? .tt ! e ;t t ?,ti t : ! +
ia t a at
:t
a r:i
ffX *'",:*
j: "*:'3 f
:
t : , 1: ^ t T r y : 1 1 .: os :u ,qth ed iffe re n c
eb etw ee nr ea d e rs h ip
l? * :lf-"::ll
* ,
:t : la c lu e
fro m ,
tr '"
" " "'J " 'i;;;"# ;
f f i: 'f f i[H :
ru l
u le
ru n c n o n
;:"ilfffl.ffiil,r:T l:,r:
jl? T '1 lli,a i,..ti,,g1 o ,'r."a i,,g ),
a n dc o n tro lin g
* i: : . : : l
m a jo r
p a rto fn -n ir"g .r's 1 :o b ,
y .,u -u ,ru g e r
m usr
" r *n r" ri,'ji* 1 'r? 3 ,
3'J o in ta c c o u n ta b 'ility .r n
lp a rtn e rs h ip ,
e a c hp e rs o ni sr e s p o n s ib lefb ro u tc o m e sa n d
th e
c u rre n t
s itu a tio n .
I n
p ra c tic e ,th is
m eansth a t
e a c hp e rs o n
ta k e sp e rs o n a l
.
a c c o u n ta b ilityfo rrh es u c c e s sa n d fa ilu reo f th eo rg a n ir"tio iJ .rrrit.
4 'A b s o lw teh o n e s ty .I n
ap a rtn e rs h ip ,n o tte llin g
th etiu th
t o
o n e* o th ..
isa na c to f
b e tra y a l.
,lv h e n
pow er
is
d is tri-b u te d ,p e o p le
a rem o re
lik e ly
t o
te n
th e
tru th
b e c a u s eth e y fe e lle s sm ln e ra b le .8
-
B lo c k 's
c o n c e p tio n
o f
le a d e r s h ipa sap a rtn e rs h ip
is
a n
id e a lt o
s triv e
to w a rd .
E m p o w e rm e n t
a n d te a m
b u ild in g jt* o
-u jo ,
to p r..
in
th isb o o k -s u p p o rt
th eid e a
o f a p a rtn e rs h ip .
L o o k in g
a t le a d e r s h ipa sa p a rtn e rs h ipi sa ls o im p o rta n t
b e c a u s eiti slin k e d
t o
a n
o p tim is tic
v ie w
o f g ro u p
m e m b e rs , re fe ire d
t o
a ss ie w a r d s h ip
th e o ry .
T h isth e o ry
d e p ic tsg ro u p
m e m b e rs(o r.fo llo w e rs )
a s b e in gc o lle c tiv is ts , p ro -o rg a n iz a tio n a l,
a n d
tru s tw o rth y .e
A
c o lle c tiv is ti sa p e rs o nw ho
is m o re
c o n c e rn e da b o u t t_ h ew e lfa reo f
th eg ro u p
th a na b o u t h iso rh e r p e rs o n a lw e lfa re . F Ia v ey o u m etm any
c o lre c tiv is tsi n
th ew o rk p la c e l
th e le a d e ra n dth e p e o p reb e in gle d .R e s e a rc h
in d ic a te s,n *
n "rlt"*? ":T T n l
tio n s h ip s w ith
g ro u p
m e m b e rs
_ is .-a
m a jo rs u c c e s sfa c to r fo rth eth re eto pp o s itio n s
i n
la rg eo rg a n iz a tio n s .Jam esK o u z e s u ra
n u r.y
p o s n e r c o n d u c te d
a n o n lin e
s u r_
v e y a s k in g re s p o n d e n tst oin d ic a te ,am ongo th e rq u e s tio n s ,w h ic h
w o u ld
b e m o re
e s s e n tia lt o
b u s in e s ss u c c e s si n
fiu .y .u rrlro c ia r
s iills
o r In te rn e t
s k 1 ls . s e v e n ty _
tw o
p e rc e n tin d ic a te d
s o _ c ia l
s k ills ,a n d
2 g
p e rc e n tIn te rn e t
s k ills .T h e
a u th o rs
c o n c lu d e dth a t th e w eb o f p e o p re m a tre rs m o reth a nth e w ebo f
te c h n o lo g y .l0(y e t
ap e rs o n w ho
la c k s In te rn e r
s k ills m ayn o th a v e, r r .
"fp "r*;;;
r "
b ei n
ap o s i-
1 ^ " :
t :
m anage
re la tio n s h ip s -)B u ild in g
r e la tio n s h ip s t* it r ,
p lo p re
i s
s u c h
a n
# ffitg ,:a rt
o f le a d e r s h ipth a tth e
th e m ew ill
b e in tro d u c e i
a tv a rio u sp o in ts
a n d c o n tro l.
B ro a d ly
s p e a k in g , le a d e r s h ipd e a ls w ith
th e
in te rp e rs o n a la s p e c tso fam a n a g e r,s
jo b ,
w h e re a sp la n n in g ,
o r g u iitin g ,
a n d
c o n tr o llin g
d e a l w ith
th e
a d m in is tra tiv e
a s p e c ts 'L e a d e rs h ipd e a rsw ^ ith .lT g ",
in s p ir a tio n ,m o riv a tio n ,
a n d in flu e n c e .T a b le
, t ^ l- f t : : r " " . a
s re re o t)? eo f th ed id r.n ..,
b .* ..n
le a d e r s h ipa n d m a n a g e m e n r.A s
r s th ec a s ew ith
m ost s te re o ty p e s ,th ed iffe re n c e s te n c lt o
b e e ia g g e ra te d .
A c c o rd in g
t o
ro h n
p
I(o ite r,
ap ro m in e n t
le a d e r s h ipth e o ris t,
m a n a g e rs m ust
k n o w
h o w
t ole a da s w e ll
" r
,,'"n "g ..
w ith o .rt
b e in gt . a
u ,- . t i
u ,-u rru g .d ,
o rg a n i-
z a tio n sfa c eth e
th re a to f e x tin c tio " n . F o llo w in g
a res e v e ra lk e yd is tin c tio n s
b e tw e e n
m anagem enta n d le a d e r s h io :

Activity (9)

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