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Table Of Contents

I. SEKILAS LAYANAN PRIMA
II. SERVICE QUALITY ASSURANCE
III. SEMBOYAN KERJA LAYANAN
IV. 3 MAGIC WORDS
V. STANDAR ETIKA BERTELEPON
VI. STANDAR ETIKA BERPENAMPILAN
VII. STANDAR LAYANAN CUSTOMER SERVICE/MARKETING
VIII. STANDAR ETIKA LAYANAN TELLER
IX. STANDAR ETIKA LAYANAN SECURITY
X. STANDAR KECEPATAN LAYANAN LINI DEPAN (Frontliner)
XI. STANDAR TAMPILAN FISIK KANTOR
XII. PANDUAN OBSERVASI
XIII. PENUTUP
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Microsoft Word - Buku_panduan06_plus

Microsoft Word - Buku_panduan06_plus

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Published by: Ayahnya Muizzatul Fauziyah on Nov 15, 2011
Copyright:Attribution Non-commercial

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02/17/2013

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