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Microsoft Crm 3

Microsoft Crm 3

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Published by: api-3847330 on Oct 18, 2008
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08/28/2014

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Microsoft CRM 3.0 on Citrix Presentation
Server 4.0
System III - Citrix Access Suite Team
Project Lifecycle Reporting Document
-i -
Table of Contents
Executive Summary:.............................................. . . . 1
Overview................................................................. 2
Project Overview............................................................................. .......................... 2
Document Overview........................................................................................ .......... 2
Research................................................................. 3

Brief Description: ..................................................................................................... .. 3 Product Information:........................................................................................... ....... 3 Benefits to a Citrix client:.......................................................................... ................ 3

Proof of Concept................. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Project Overview............................................................................. .......................... 4 Scope and Approach.......................................................................................... ..... 4 Phases 4

Architectural Diagram (True Site)........................................................ ...................... 5
Architectural Description................................................................................ ........... 5
Tests and Results and Recommendations..................................................... . . . . . . . . . . . 6
Scenario: Baseline Test............................................................................... ............ 6
Scenario: Isolated Environment................................................................ .............. 8
Scenario: Server to Client Content Redirection........................................... . . . . . . . . . . 10
Scenario: Virtual IP...................................................................... ......................... 12

3.4.5
Scenario: CPU and Memory Optimization................................................ 14
3.4.6
Scenario: Web Interface ........................................................................ ... 16
3.4.7
Scenario: After updating Citrix Presentation Server 4.0 with Hotfix Rollup Pack 1
18
1.Regular Test Issues.............................................. 21

1.1.Word Template in Mail Merge........................................................................... .. 21 1.2.Export to Excel for Dynamic tables................................................................... . 22 1.3.Unable to cancel e-mail merge process using ESC key............................... ....... 24

2.Application Isolation Environment Test Issues....... 24

2.1.Performance Issues during e-mail merge:.............................. . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2.2.Functional issues with e-mail Mail merge process............................................. 28
2.2.3.Long Time to perform e-mail Mail Merge..................................................... 28
2.3.More Actions button sometimes not available...................................... ............. 29
2.4.Creation of e-mail in application isolation environment performance issue....... 29
1.Deployment Project Description:....................................................... ................... 31
2.Active Directory Domain Controller / Microsoft Exchange Server......................... 32
3.SQL Server................................................................................. .......................... 32
4.Citrix Presentation Server................................................................................. .... 32
5.Microsoft CRM 3.0 Deployment............................................... ............................. 33
6.Microsoft CRM 3.0 Client on Citrix Presentation Server Verification...................... 34

7.Microsoft CRM 3.0 Client on Citrix Presentation Server for users with roaming profiles... 34
Deployment Appendix A: Terminstall.cmd Modifications......................................... 34
- ii -
Executive Summary:

Microsoft CRM 3.0 performs correctly and efficiently when running as a regular published application on Citrix Presentation Server 4.0 with Hotfix Rollup Pack 1 or inside a published or direct server desktop. There were only minor issues or errors during the test.

Also, it is recommended not to use the CPS 4.0 Application Isolation Environment (AIE) feature with CRM 3.0, as this application does not function properly with this feature.

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