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Table Of Contents

INTRODUCTION ROADMAP
SERVICE LEVEL MANGEMENT PRESENTATION
SUPPORTING DOCUMENTS
OBJECTIVES AND GOALS
BUSINESS JUSTIFICATION DOCUMENTS
SLM SCOPE
POLICIES OBJECTIVE AND SCOPE
Policies, Objectives and Scope
SERVICE LEVEL REQUIREMENTS
TECHNICAL SPECIFICATIONS
Technical Specification
FUNCTIONAL SPECIFICATIONS
Functional Specification
Multi-Level Based SLA
SERVICE BASED SLA
Service Based SLA
CUSTOMER BASED SLA
Customer Based SLA
Underpinning Contracts
SERVICE OPTIONS
Service Options
PRICE LIST
SERVICE CATALOG
Service Catalogue
COMMUNICATION PLAN
Communication Plan
BUSINESS AND IT SERVICE MAPPING
Business and IT Service Mapping
REPORTS KPI’s AND METRICS
BUSINESS AND IT FLYERS
Business and IT Flyers
EMAIL TEXT
Email Text
SLM PROCESS MANAGER
IMPLEMENTATION PLAN AND PROJECT PLAN
FURTHER INFORMATION
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1921523859 Service Level ManA

1921523859 Service Level ManA

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Published by Joseph Miense

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Published by: Joseph Miense on Nov 18, 2011
Copyright:Attribution Non-commercial

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11/01/2012

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