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CUNFLlC1 MANAGMN1
Chapter 16 Lecture 2
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ways te manage
cenfllct
Avoidance
Competition (A)
Accommodation (B)
Compromise (C)
Collaboration (D)
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Cenfllct Centlnuum
win, you lose (competitionA)
lose or give in (accommodateB)
We both get something
(compromiseC)
We both 'win(collaborateD)
A B C D
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Cemetltlen
!lus
The winner is clear
Winners usually experience gains
Minus
Establishes the battleground Ior the
next conIlict
May cause worthy competitors to
withdraw or leave the organization
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Accemmedatlen
!lus
Curtails conIlict situation
Enhances ego oI the other
Minus
Sometimes establishes a precedence
Does not Iully engage participants
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Cemremlse
!lus
Shows good will
Establishes Iriendship
Minus
No one gets what they want
May Ieel like a dead end
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Cellaberatlen
!lus
Everyone 'wins
Creates good Ieelings
Minus
Hard to achieve since no one knows
how
OIten conIusing since players can
'win something they didn`t know
they wanted
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at 1ls Means
Managing conIlict means you need to
develop several styles and decide
which is valuable at any given point oI
conIlict
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1ls fer Managlng
erklace Cenfllct
Build good relationships beIore conIlict occurs
Do not let small problems escalate; deal with them as
they arise
Respect diIIerences
Listen to others` perspectives on the conIlict situation
Acknowledge Ieelings beIore Iocussing on Iacts
Focus on solving problems, not changing people
I you can`t resolve the problem, turn to someone who
can help
Remember to adapt your style to the situation and
persons involved