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All Taken for a Ride

All Taken for a Ride

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Published by crayford548

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Published by: crayford548 on Nov 18, 2011
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11/18/2011

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From Ian RossFrom: HicdukTo: denise.barrett-baxendale ; martin.evans ; david.harrisonDate: Wed, 17 Aug 2011 22:04If ever you required conclusive proof that he HAS lost it and that he IS unfit to lead etc etc...here itis....rambling, incoherent nonsense.........at a time when we are in financial meltdownFrom: Robert Elstone (Everton)Sent: 17 August 2011 17:17To: Dave Biggar (Everton); Mark Rowan (Everton); Andy Ward (Everton); Michelle Mitchell (Everton);Ian Ross (Everton)Cc: Jacqui Benson (Everton); Graeme Sharp (Everton)Subject: Fan LettersGuysEvery now and again, prompted by seeing letters on desk and in pigeon holes, I wonder about whoinitially receives and opens letters addressed to ‘Everton Football Club’, or ‘The Board’ or ‘ToComplaints’ or The Fan Liaison officer or ‘Marketing’, who/how is it decided where they go? Who thenreads these inbound letters? (haven’t even thought about email or phone), and who looks to see ifthere’s anything we ought to know / or can learn and how that gets shared and passed on to the rightpeople, who’s responding, and is that response ‘as we’d all want it to be’.I’ve no reason to suggest it isn’t done well but I’d like to understand the process.As I said, I get some.I’ve just seen one in Michelle’s pigeon hole addressed to my saying we’re a disgrace because we don’tsell pennants – I didn’t get that one, I saw some on Graeme’s desk....etcI just like to understand how the mailbag – which must be bigger than usual – is dealt with includinghow we all learn from any constructive feedback?I get regular ones about why do we see LFC ads everywhere and not us....these might come to be, toFan Centre, to Marketing etc....I would answer if it came to me and maybe I shouldn’t? Would Marketinganswer?If we do have a single point of contact for all, then we should stick to this, including email but we mustshare learnings and responses..RobertFrom: Hicduk hicduk@aol.comTo: William_hanrahanDate: Thu, 18 Aug 2011 8:21Hi,Delete this once you have digested, shaken your head repeatedly and then
 
groaned.......The Club is facing financial meltdown.....in my naivety I have alwaysassumed that the man at the top should be busying himself with the hunt formoney ( short and long-term ).This is an example of where he is at....where his head is at.......he isall over the place.....he is, I believe, suffering some form ofbreakdown......we are swamped with stuff like this on a dailybasis.....non-sensical rubbish which wastes valuable time and which leavesus all in despair.Just quickly on the Blue Union firestorm.....I spent three months tellingRE he MUST keep the militants out of the Club.....then, two weeks ago, hewent behind my back and met them...but he didn't even have thecourtesy/balls to tell me....he then ( astonishingly ) recommends that Billmeets them....again, all behind my back...Bill meets them...they secretlytape the meeting ( as I would have told him they would had someone kept mein the loop )....the result? A 3000 word verbatim piece on the Blue Unionwebsite which makes Bill ( and, indeed, all of us ) look VERYstupid....Bill is mortified.....it's a joke.......delete and ring laterFrom: Robert Elstone (Everton)Sent: 17 August 2011 17:17To: Dave Biggar (Everton); Mark Rowan (Everton); Andy Ward (Everton);Michelle Mitchell (Everton); Ian Ross (Everton)Cc: Jacqui Benson (Everton); Graeme Sharp (Everton)Subject: Fan LettersGuysEvery now and again, prompted by seeing letters on desk and in pigeonholes, I wonder about who initially receives and opens letters addressed to‘Everton Football Club’, or ‘The Board’ or ‘To Complaints’ orThe Fan Liaison officer or ‘Marketing’, who/how is it decided wherethey go? Who then reads these inbound letters? (haven’t even thoughtabout email or phone), and who looks to see if there’s anything we oughtto know / or can learn and how that gets shared and passed on to the rightpeople, who’s responding, and is that response ‘as we’d all want itto be’.I’ve no reason to suggest it isn’t done well but I’d like tounderstand the process.As I said, I get some. I’ve just seen one in Michelle’s pigeon holeaddressed to my saying we’re a disgrace because we don’t sell pennants – I didn’t get that one, I saw some on Graeme’s desk....etcI just like to understand how the mailbag – which must be bigger than
 
usual – is dealt with including how we all learn from any constructivefeedback?I get regular ones about why do we see LFC ads everywhere and notus....these might come to be, to Fan Centre, to Marketing etc....I wouldanswer if it came to me and maybe I shouldn’t? Would Marketing answer?If we do have a single point of contact for all, then we should stick tothis, including email but we must share learnings and responses..RobertFrom: HICDUK > HICDUK@aol.comTo: william_hanrahanDate: Sat, 20 Aug 2011 18:34Evening,Ah - the joys of living precisely 2.7 miles from Goodison...........homeinside 10 minutes.We need more caution .........it is like working in a kindergarten at themoment......Bill pulled me as he was leaving to say " You were seen talkingto Will and Jon twice today - what was all that about? "....talk aboutparanoia....I pointed out that I have known you for 35 years plus and that Jon is aDirector - and that I speak to both of you each and every time I seeyou.......Bill senses conspiracy everywhere at the moment........God onlyknows whySo, it must be even more hush-hush...............may be better if Jon and Italk on phone ( if he wants to that is ).Happy to help - but need to protect myself etc...Stay coolIanhicduk@aol.comEvening....it got worse...much worse today......Sent using BlackBerryR from Orange-----Original Message-----From: Will HanrahanDate: Tue, 23 Aug 2011 21:41:37To:

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