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CTM Desktop

CTM Desktop

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03/18/2014

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CONTROL-M/Desktop
User Guide
Version 6.1.03
March 31, 2004
Copyright 2004 BMC Software, Inc., as an unpublished work. All rights reserved.

BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. Oracle is a registered trademark, and the Oracle product names are registered trademarks or trademarks of Oracle Corp. All other registered trademarks or trademarks belong to their respective companies.

THE USE AND CONTENTS OF THIS DOCUMENTATION ARE GOVERNED BY THE SOFTWARE
LICENSE AGREEMENT ENCLOSED AT THE BACK OF THIS DOCUMENTATION.
Restricted Rights Legend

U.S. GOVERNMENT RESTRICTED RIGHTS. UNPUBLISHED\u2013RIGHTS RESERVED UNDER THE
COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure by the U.S. Government is
subject to restrictions set forth in FAR Section 52.227-14 Alt. III (g)(3), FAR Section 52.227-19, DFARS
252.227-7014 (b), or DFARS 227.7202, as amended from time to time. Contractor/Manufacturer is BMC
Software, Inc., 2101 CityWest Blvd., Houston, TX 77042-2827, USA. Any contract notices should be sent to this
address.

Contacting BMC Software
You can access the BMC Software Web site ath t t p: / / w w w. bm c. c om. From this Web site, you can obtain
information about the company, its products, corporate offices, special events, and career opportunities.
United States and Canada
Outside United States and Canada
Address

BMC Software, Inc.
2101 CityWest Blvd.
Houston TX 77042-2827

Telephone
Fax
(01) 713 918 8800
(01) 713 918 8000
Telephone
713 918 8800 or
800 841 2031
Fax
713 918 8000
BMC Software, Inc., Confidential and Proprietary Information
iii
Customer Support

You can obtain technical support by using the Support page on the BMC Software Web site or by contacting
Customer Support by telephone or e-mail. To expedite your inquiry, please see \u201cBefore Contacting BMC
Software.\u201d

Support Web Site
You can obtain technical support from BMC Software 24 hours a day, 7 days a week at
http://www.bmc.com/support.html. From this Web site, you can
\u2022
read overviews about support services and programs that BMC Software offers
\u2022
find the most current information about BMC Software products
\u2022
search a database for problems similar to yours and possible solutions
\u2022
order or download product documentation
\u2022
report a problem or ask a question
\u2022
subscribe to receive e-mail notices when new product versions are released
\u2022
find worldwide BMC Software support center locations and contact information, including e-mail addresses,
fax numbers, and telephone numbers
Support by Telephone or E-mail

In the United States and Canada, if you need technical support and do not have access to the Web, call
800 537 1813. Outside the United States and Canada, please contact your local support center for assistance. To
find telephone and e-mail contact information for the BMC Software support center that services your location,
refer to the Contact Customer Support section of the Support page on the BMC Software Web site at

www.bmc.com/support.html.
Before Contacting BMC Software
Before you contact BMC Software, have the following information available so that Customer Support can begin
working on your problem immediately:
\u2022
product information
\u2014 product name
\u2014 product version (release number)
\u2014 license number and password (trial or permanent)
\u2022
operating system and environment information
\u2014 machine type
\u2014 operating system type, version, and service pack or other maintenance level such as PUT or PTF
\u2014 system hardware configuration
\u2014 serial numbers
\u2014 related software (database, application, and communication) including type, version, and service pack or
maintenance level

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