By performing scheduled monitoring of your Microsoft\u00ae Exchange servers, you can collect the data required for
trend analysis and capacity planning. The information that you gather from scheduled monitoring will help you
characterize system performance over time. You can use this information to plan resources before a critical
need comes up, document tasks and processes that are common for your Exchange organization, and
troubleshoot your servers. Performing the following scheduled maintenance tasks ensures that your Exchange
servers run smoothly and efficiently:
\u2022Generating reports and identifying trends
\u2022Reviewing protocol logs
\u2022Monitoring Microsoft Office Outlook\u00ae Web Access servers
\u2022Managing the BadMail folder
\u2022Managing the postmaster mailbox
\u2022Conducting weekly status meetings
To ensure that Microsoft Exchange Server 2003 runs efficiently and with minimal downtime, you must gather enough information to establish a baseline for the performance of your server. By gathering the appropriate information, you can proactively manage your Exchange Server 2003 messaging system and perform trend analysis and capacity planning. You must create a baseline when you first deploy your server and then re- create the baseline any time a change in hardware or workload occurs, such as a significant change in the number of users. For more information about the factors that affect performance and for recommendations about how to optimize your Exchange Server 2003 environment, see the Exchange Server 2003 Performance
performance. Additionally, Exchange-specific performance indicators, such as Exchange store performance,
message delivery rates, and message queue problems must be included. Each of these procedures must
specify the frequency of monitoring tasks, the baseline or expected data to be captured, and the appropriate
escalation procedures for managing problems as they occur.
Capacity planning is the allocation and monitoring of system resources to ensure that optimal system
performance is maintained as the system load increases. To provide capacity planning, you must establish
baselines for each service, and then continually monitor all levels of system operations. For example, make
sure that you plan carefully before significantly increasing the number of users supported on a server that is
running Exchange Server 2003; otherwise, the increased user load may decrease performance and overload
both hard disk resources and other system resources. You can use the following capacity planning tools:
\u2022View server activity when server performance is decreased.
\u2022Analyze processor activity and queues, which is useful in isolating problems with specific components.
\u2022Display logs of captured performance data viewed as reports, graphs, or histograms.
By capturing data and analyzing the reports you create by using that data, you can find patterns and predict
future trends. This trend analysis allows you to be proactive in determining how to manage your Exchange
servers in the future. For example, by analyzing the current usage on your Exchange server, you can predict
when normal growth, such as mailbox growth, will require that you upgrade your storage. For more
information about setting baselines and analyzing trends, see the Troubleshooting Exchange Server 2003
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