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Human Communications

Human Communications

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Published by elisedalli

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Published by: elisedalli on Nov 21, 2011
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Human Communications
We learn to communicate – for some people, it is easier.
o
Not just methods used but the way it is used.
 Timing is important.
Communication improves relationships but it is important how we do itand timing.
Distinction between hearing and listening:
o
Hearing – involuntary; not understanding/thinking about what isbeing said.
o
Listening – understand, interpret what you are hearing.
Effective communication involves listening.
Empathizing – understand what the other person is saying, assimilate withthe other person.
Feet (forward )opening lines) – a way of starting a conversation.
We communicate all the time, without expressions or talking.
 The better we are a listening, the easier it should be to tell certain things;needs should still be communicated.
 Take most serious, deepest relationships for granted.
Non-verbal cues are better understood/noticed as attention is mostlydevoted to non-verbal messages – they are more believable.
Openness is important for relationships, however there should be a limit:
o
Complete openness has consequences.
o
If it does not add value, don’t say it.
Leadership accepted by the others – crowd-puller.
o
Can be taught to be a great leader.
o
Public speaking one of the skills of leadership.
Public speaking:
o
Requires training.
o
Shows security in what you are saying.
o
Fail to plan and you will fail.
o
Detrimental not being able to speak in public.
Communicate to learn, influence and give information:
o
Not just how/when we say it.
o
Learn to communicate and be a better leader.
For communication:
o
Understanding.
o
Confidence.
o
Belief in what you are saying.
o
Knowledge of topic.
o
Charisma.
o
Medium.
o
Sequence.
o
Self-discipline.
o
Know the crowd.
o
Strengths and weaknesses.
o
Being prepared.
o
Focus.
o
Clarity.
 
o
Reason.
o
Feedback.
o
Substantiating arguments.
o
Flexibility.
Examples of media/medium:
o
Language.
o
Face to face communication.
o
Video conference.
o
Print.
o
Colours.
o
Advertising.
o
 Tonality.
o
SMS.
o
Radio.
Categories of communication:
o
Face to face.
o
Intrapersonal.
o
Indirect.
o
In a group.
o
Between two people.
o
In an organization.
o
Mass media.
Feedback:
o
Direct (face to face).
o
Indirect (delayed; not immediate).
o
Sometimes cannot be direct, i.e. sending a letter.
o
According to medium we use.
o
Nowadays, we expect feedback immediately due to the internet. That is why companies answer the phone in 3 rings as studies haveshown that people hang up after the third ring.
Context important because:
o
Message is affected by context.
 
o
Gives guidance.
o
Shows what people expect.
o
Has to be shared between sender and receiver.
WIOO’s Laws:
o
1. Communication usually fails, mostly by accident.
Communication has so much room for interpretation it isdifficult to pass on an exact message.
Our current state of mind will affect what we hear.
o
2. If a message can be interpreted in different ways, it will beinterpreted in the worst way.
o
3. The more we communicate, the less we succeed.
If we can say something in less, it’s better.
o
4. In mass communication, the most important thing is how thingsseem.
o
5. The importance of a news item is inversely proportionate to thesquare of the distance.
 The closer the news is to us, the more importance it gets.
o
6. The more important something is, the more probable you willforget something essential.
Communication is a collection of symbols we give meaning (universally-known) to.
o
A process of adjustment, not static.
o
Involves content (what you’re saying) and a relationship basis.
Who says what makes a big difference.
 The relationship of the person talking to us gives crucialmeaning.
o
Inevitable, irreversible, repeatable.
o
We communicate constantly.
o
Cannot take back what is said.
o
Can never get back the same effect of another moment in time.
Culture is integral to interpreting communication.
o
What makes a culture? History, traditions, beliefs, institutions,environment, upbringing, folklore, economy and the managementof economy, politics, education, art, food.
Outlook towards gender is a result of culture.
o
Group versus individual orientation depends on culture.
Success comes from working together versus success comesfrom beating the competition.
o
Hedonism:
Work as hard as you can versus enjoy yourself as much asyou can.
o
Religion.
o
Family.
Family interests versus own interests.
Perception:
o
1. Stimulus – senses stimulated by communication.
o
2. Organize stimuli.
o
3. Give meaning.
o
4. Memorize.
o
5. Recall.

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