Audio System - Speaker Static/Buzzing/Inoperative

No: TSB-04-54-002REV
DATE: June, 2004
MODEL: All
SUBJECT:
AUDIO SPEAKER TROUBLESHOOTING AND
REPLACEMENT GUIDELINES

This TSB supercedes TSB-04-54-002, issued February 2004, to include speaker locations
on the Speaker Complaint Checklist and a new warranty statement requiring Checklist
submittal. Revisions are indicated by -->.

PURPOSE

This bulletin contains troubleshooting steps for diagnosing various customer complaints
relating to the audio system speakers in Mitsubishi vehicles.

BACKGROUND INFORMATION

Symptom/Condition

You may receive customer complaints about abnormal noise from the audio system
speakers. These can be described as any of the following:

^ Static
^ Popping
^ Crackle
^ Buzzing
^ Rattle
^ Distorted sound
^ Poor sound quality
^ No sound (speaker inoperative)

Proper diagnosis of speaker or speaker related conditions is important for customer

satisfaction and correct warranty reporting. Some of these reported abnormal sounds,
which are often attributed to the speakers, may have other origins. Speakers are often
replaced without the actual problem being solved. In some cases, supposedly faulty
speakers returned for warranty have been checked by the speaker manufacturer with no
problem found. Make sure the suspected speaker is carefully evaluated before
replacement. Use the troubleshooting procedures represented in the three flowcharts in
this bulletin to help diagnosis speaker related conditions.

CHECKLIST REQUIRED
If warranty speaker replacement is required, the SPEAKER COMPLAINT CHECKLIST
at the end of this bulletin MUST be completed and attached to the replaced speaker and
held until the subsequent request for return is issued. Make copies of the Checklist and
use it each time warranty speaker replacement is required.

--> Failure to submit the completed Speaker Complaint Checklist subjects the claim to
debit.

AFFECTED VEHICLES

All Mitsubishi models and model years

PROCEDURE
Use the flowcharts to diagnose suspected speaker related audio system conditions:

PARTS INFORMATION

For the best performance from a Mitsubishi factory-installed audio system, use the
genuine Mitsubishi original equipment speaker for replacement. Refer to CAPS for
correct part numbers.

WARRANTY INFORMATION

This bulletin is for information only, not warranty authorization. Normal warranty
procedures apply.
--> Failure to submit the completed Speaker Complaint Checklist subjects the claim to
debit.