INTRODUCTIONA telecentre is a public place where people can access computers, the Internet, and otherdigital technologies that enable people to gather information, create, learn, andcommunicate with others while they develop essential 21
-century digital skills
. Whileeach telecentre is different, their common focus is on the use of digital technologies tosupport community, economic, educational, and social development—reducing isolation,bridging the digital divide, promoting health issues, creating economic opportunities, andreaching out to youth. Telecentres exist in almost every country, although they sometimesgo by different names (e.g., village knowledge centers, infocentres, communitytechnology centers, community multimedia centers, or school-based telecentres).The rapid improvements in information and communication technologies arerevolutionizing the way modern governments deliver services to the citizens. Nepal, adeveloping country has also taken steps towards e-government transformation, similar tothe governments in developed countries. Government of Nepal in its 10th five-year planhas aimed to establish 1500 rural telecentres within the country, with strategic focus oncontent development and social appropriation, sustainability and community ownershipissues
In Nepal, there are rural and remote communities that have been left behind in terms of educational and technological equity and access.
The current government of Nepal has set atarget for government services to be available in electronic format in some years to come.Initiatives under development are predominantly aimed at providing access to ICT for thosewho do not have access elsewhere. Similar provision already exists in many communitiesacross neighboring countries in the form of telecentres, e-centres,
kiosks and many more.
Furthermore, development of government initiatives is occurring at such a speed thatinsufficient attention has been paid to lessons that can be learnt from existing telecentres. Theargument here is that before further developments are planned, it was necessary to undertakeresearch to examine the extent to which people use existing telecentres.Unfortunately, such research has not yet been carried out to alert the development of government policy as well as the concerning organizations in this area. It is within thiscontext that the present study was undertaken and the aims and objectives of the study set toaddress this gap in research.