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Estrategias de Calidad Total[1]

Estrategias de Calidad Total[1]

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Estrategias de Calidad
Total: De la Calidad Total a
la Excelencia

Prof. Dr. Jes\u00fas Rodr\u00edguez
Pomeda
UNIVERSIDAD AUT\u00d3NOMA DE MADRID
2005
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BIBLIOGRAF\u00cdA
B\u00c1SICA
European Foundation for Quality Management (EFQM),2003:
Introducci\u00f3n a la Excelencia. Bruselas: EFQM (disponible en www.efqm.org)
FLOOD, R.L. 1994: Beyond TQM. Chichester: John Wiley
ISHIKAWA, K. , 1994: \u00bfQu\u00e9 es el Control Total de Calidad? Barcelona:
Parram\u00f3n.
JAMES, P., 1997: Gesti\u00f3n de la Calidad Total. Un texto introductorio.
Madrid: PrenticeHall.
RAO, A., et al., 1996: Total Quality Management. A Cross-Functional
Perspective. New York, NY: John Wiley
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Contenido
1. \u00bfQu\u00e9 significa \u201cTQM\u201d?
2. Medici\u00f3n de la calidad de producto

y de proceso
3. Mejora continua
4. Hacia la excelencia: el \u201cEFQM

Excellence Model\u00a9\u201d

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