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RAMP GUIDE

RAMP GUIDE

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Published by Rachel O'Connell

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Published by: Rachel O'Connell on Nov 23, 2011
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11/23/2011

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DELIVERINGMENTAL WELL-BEINGSERVICES ONLINE
 
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Foreword
As a unique group of organisations working together to bring psychological therapies to the NHS and improve access for all whoneed them, the New Savoy Partnership is delighted to support the Risk Awareness and Management Programme (RAMP). Our joint mission is to ensure people of all ages and backgrounds who need psychological therapy can have appropriate and timelysupport, delivered by therapists with the right skills, through the NHS.As a group of organisations committed to excellence in the quality of the services we offer it is appropriate to have a documentsuch as this, which provides guidelines on good practices to organisations delivering mental well-being services online.People know they have to take responsibility for their own mental health, and the digital world offers an unprecedentedopportunity for those bearing the distress of an emergent or existing mental health problem to nd support and information at theearliest possible stage. However, people often also need, expect and are entitled to support from mental health services duringtheir journey towards recovery. To date, there can only be a limited condence in what they discover online. For many people itwill often be difcult to distinguish the helpful from the less so. And for commissioners and clinicians it will often not be easy tonavigate their way in a fast-moving market.The RAMP initiative is relevant to mental well-being providers who wish to offer the highest quality of online services, and topeople who wish to nd and choose support that suits them, knowing it will meet approved standards.I warmly thank those who have worked hard to produce these guidelines, and commend them to you as an important contributiontowards realising the ambitions of the New Savoy Declaration.
Jeremy Clarke, Chair of the New Savoy Partnership
 
Table of Contents
ForewordAuthors and ContributorsSupporters and SponsorsAbout RAMPIntroductionBenets of mental well-being services being more accessible onlineRisk Awareness and Management ProgramOnline therapeutic service provision may involve one or more of the following:Four Key Areas of Responsibilities for ProvidersRAMP and the four categories of risks associated with online interactions1. Data Protection and Respect of Personal InformationGeneral guidance and resourcesRisks of failing to address risk in relation to data protection and privacy include:Table 1.0: Data Protection Risk Awareness and Management Programme to manage key risks in relation to ContentTable 1.1: Data Protection Risk Awareness and Management Programme to manage key risks in relation to ContactTable 1.2: Data Protection Risk Awareness and Management Programme to manage key risks in relation to Conduct andCommerce2. Informed ConsentGeneral guidance and resourcesConsent to have data processedConsent in relation to treatmentRisk of not having effective consent procedures in placeTable 2.0: Informed Consent: Risk Awareness and Management Programme to manage key risks in relation to ContentTable 2.1: Informed Consent: Risk Awareness and Management Programme to manage key risks in relation to ContactTable 2.2: Informed Consent: Risk Awareness and Management Programme to manage key risks in relation to Conductand Commerce3. Privacy and Safety: Equipping users with knowledge and toolsGeneral guidance and resourcesPrivacy preserving settingsPrivacy preserving user actionsSharing content safelyPrivacy and safety both online and ofine: Geo-location dataHow to use location services more safelyLimit who knows your locationRisks of failing to address risk in relation to safeguarding user safetyTable 3.0: Privacy and Safety: Risk Awareness and Management Programme to manage key risks in relation to ContentTable 3.1: Privacy and Safety: Risk Awareness and Management Programme to manage key risks in relation to Contact,Conduct and Commerce4. ModerationGeneral guidance and resourcesTable 4.0: Moderation and reporting pathways: Risk Awareness and Management Programme to manage key risks inrelation to Content and ContactTable 4.1: Moderation and reporting pathways: Risk Awareness and Management Programme to manage key risks inrelation to Conduct and CommerceAppendix:134567891011141515161718192020202122232425262626262828292930313233353637
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