Library Feedback October 2011

Your FeedbackOur Response

I love Frankston library, I love all libraries, they arequiet and full of lovely people.Thank you for your praise in recognition of our library service, book selection and staff. We hopeyou continue to enjoy your visits to the Library.We strive to provide a warm and welcomingatmosphere for our customers and it is always greatto hear from our satisfied customers.Friendly staff, efficient service and great choice of books.I think Frankston library is good for families and is agreat library.Family History Group, very useful and informativeservice and the staff member is very helpful.I think the library is a great place. I love it.Staff are always friendly and helpful.Always very helpful staff, I love my Frankston library.Great, the librarians are fantastic.I use this library for my school and for my own readingpleasure, This is a great library well done.I love this library; keep up the great work and thankyou.Over the last year, I have found the staff at Frankstonand Langwarrin extremely competent and helpful withtheir guidance. Nothing is too much trouble, pleasekeep up the good workMum with 3 young children loved the books for mumin the children’s area. First time she’s been able toborrow for herself, always looking after the children.Very good library and thanks.Staff member was fantastic and enthusiastic, a greathelp.Would like to acknowledge a staff member on the frontdesk who was a wonderful in assisting me locatereading material recommended to me. The staff member was kind and warm and was so caring. Shemade a hard day turn into smiles and me feeling I wasnot alone. Words cannot express how she made adifference.Staff were talking and laughing loudly right near people trying to study, even with headphones on, Icould hear them. Several people were annoyed but itkept on for sometime. A study area in the library ismeant to be quiet and staff should themselves knowthat. Also people having conversations on mobilephones, talking softly is OK, but it was like the wholeconversation was on speaker phone (not staff).Doubly annoyed.Thank you for your feedback, should you have anyconcerns regarding the staff or a customer at thelibrary in the future, please discuss these directlywith the duty manager.Can you have the loud singing, reading for children inan enclosed room? I am sure the children are not deaf that they need the person to be so loud.Thank you for your feedback. We welcome allmembers of the community to the library. We haveseparated the children’s area from the computers tominimize the level of noise. Every secondWednesday we provide TinyTots and Story timesweekly on Thursday to our youngest members for one hour and during that time a certain level of noise may be unavoidable. Some customers find ithelpful to use headphones while working at thecomputers to help reduce any noise in the library.

Library Feedback October 2011

Your FeedbackOur Response

New Music categories are better.Thank you for your feedback.Pleased to see you have divided music CDs intosections. Thank you. It is much easier to find myclassical.Thank you for your kind words.Excellent change to CD organization, much morestructured system & I can find easier.Popular music is still hard to navigate.Thank you for your feedback. We will look intofurther divide the popular music collection in thefuture.I love your music collection although find it a bitfrustrating when looking for CDs with multi artists(compilations). They would be easier to find if puttogether.Thank you for your feedback. We will consider your suggestion when we look into further divide thecollection.I think it would be a good idea to put short storyanthologies together. At the moment they are filedunder the title – hard to find.Thank you for your suggestion. Our short storieshave “short stories” label on the spine to make thefinding bit easier.NFL – No books on the rules and administration.Looking for information on updated setup of theteams, which was increased in the 90s and nowfurther changes.Please see our Information Librarian who would behappy to help you find the information.Would it be possible to add a magazine such as“collectors ABC show” or similar? There is a stampcollector’s magazine, but it is good to have amagazine that covers all types of collectables.Generally, Library is great.Thank you for your feedback and suggestion. Wewill keep your request in our file.When I borrowed an IELTS book, all of the answershad been written in. Could you add a sticker to eachbook, telling people not to draw on them?Thank you for bringing this to our attention.No water in the Ladies toilet basinsThis situation has been rectified

I think you need some aboriginal workers and putup an Aboriginal flag up, at least 2 because it ismy land and you need to recognize that.When there are advertisements for newpositions available at our libraries, we welcomeall applicants. Whilst the Library doesn’tdisplay any flags, the Council representsAboriginal culture with the flag flying by theCivic Centre on Davey Street.Please have the coffee machine working on theweekend. I especially came for a cappuccino anda browse. I could have the browse and not thecoffee.I am sorry you missed your coffee but very gladyou stuck around to still make use of theLibrary. The coffee cart operatesindependently to the Library and thereforeopening hours are at the owner’s discretion.The Terry Denton Day was fantastic – myfriend/child won 2 tickets to Hoyts and we usedthem today to see Lion King 3D.So pleased to hear you enjoyed your self andthat our prizes have been put to use. TerryDenton said he had a great day too!A request for small basket trolleys on wheels. For patrons who have osteo/arthritis. They are veryhelpful for patrons who select several books andmagazines.We have 4 types of basket available to patrons.Please ask a staff member for assistance if youare unable to locate any.Can you have a corner for meditation? Thanks inhopeWe recently ran a series of meditation classesand hope to again in the New Year so pleasekeep checking our website for more details.With the new arrangement in the teenage section Some patrons are still getting used to the

Library Feedback October 2011

Your FeedbackOur Response

my daughter felt very uncomfortable with the 3men occupying the 3 easy chairs in this area.Being watched! It seems a bit of a backwater inthe library – quiet area and out of the way andyoung people + middle aged men watching = !changes we have made and we do ask for thearea to be left available for teenagers to enjoy.It is vital that staff be made aware immediatelyif any of our teenage patrons feeluncomfortable, so that we can rectify thesituation.I have really appreciated the MarketingCoordinator organizing a copy of

Shute theMessenger

– even arranging for it to be signed for my father by the author. Great service! Thanksvery muchThanks for your lovely feedback. Great serviceis what we aim for!!!!I think the teenage area is confusing because itsnakes around everywhere.Thank you for your feedback.I would like to suggest as an elderly fellow couldwe have a few lightweight stools scattered aboutlarge print area to enable us to sit a while whilstchoosing our selections. Need to sit and pausenowYou will find a selection of lightweight woodenstools in the Library Lounge which you aremore than welcome to utilize in the Large Printarea whilst you choose your reading material.The girlee duo were great – can’t wait to seethem on stage.Czarina and Lisae indeed performedwonderfully as part of our Sunday musicsessions!!!Still bugs me that CD/DVDs can only be kept for 2weeks, unlike books! It’s a big inconveniencehaving to keep track of both separately and I can’tsee any need for it now that there’s a bigcatalogue of them. P.S. Apart from that, you’redoing a great service.Thank you for passing on your suggestions.Currently we will continue to offer a two weekloan for CDs and DVDs to allow continualrotation of our resources. Generally it takesmore time to read a book than listen to a CD,which explains the difference in lending periodsOpen at 9amWe are reviewing our opening hours andwelcome your say, which you can do bycompleting a paper or online survey.When is the Flash player going to be fixed on thecomputers at Frankston? Also when is theFirefox program going to be fixed so that it is onall computers and not just some of themThe public computers are booked to beupdated on December 6th Firefox and Flashwill be fixed at this timeWhen I collect my reservation I check out thebooks at the terminal next to the reservations. Iput my elastic in the box, but where do I put all of the little bits of paper? Could we have a small binat the checkout terminal please?Thank you for your suggestion, a bin has beenplaced next to the reservations kiosk for your convenience.Please sanitize the keyboard and mouse eachday as there’s probably germs from all the fingerstouching everywhere, I’ll take this further if it isn’tdone.The public computers are cleaned eachmorning during our preopening procedures.Please provide scanning and fax service as soonas possible Thank youUnfortunately, we are not able to providescanning or faxing services at this time, pleasese a staff member at the desk for the location of the nearest service.We need a picture scanner When the Borrow Here machines do not work, I apologies for not having a sign on the out of