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MG 02 İş Hayatında İletişim 90KG00003

MG 02 İş Hayatında İletişim 90KG00003

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Published by: mebitefo on Nov 25, 2011
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11/19/2012

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T.C.M
İ
LLÎ E
Ğİ
T
İ
M BAKANLI
Ğ
I
MESLEK
İ
GEL
İŞİ
M
İŞ
HAYATINDA
İ
LET
İŞİ
M
Ankara, 2011
 
Bu modül, mesleki ve teknik e
ğ
itim okul/kurumlar
ı
nda uygulananÇerçeve Ö
ğ
retim Programlar
ı
nda yer alan yeterlikleri kazand
ı
rmaya yönelikolarak ö
ğ
rencilere rehberlik etmek amac
ı
yla haz
ı
rlanm
ış
bireysel ö
ğ
renmemateryalidir.
Millî E
ğ
itim Bakanl
ığı
nca ücretsiz olarak verilmi
ş
tir.
PARA
İ
LE SATILMAZ.
 
iAÇIKLAMALAR ...................................................................................................................iiiG
İ
R
İŞ
.......................................................................................................................................1Ö
Ğ
RENME FAAL
İ
YET
İ
–1....................................................................................................31. ETK
İ
L
İ İ
LET
İŞİ
M...............................................................................................................31.1.
İ
leti
ş
imin Tan
ı
m
ı
...........................................................................................................31.2.
İ
leti
ş
imin Ö
ğ
eleri..........................................................................................................51.2.1. Kaynak (Gönderici)...............................................................................................51.2.2. Mesaj (Bilgi, haber)...............................................................................................61.2.3. Kanal (Araç)..........................................................................................................71.2.4. Al
ı
c
ı
(Hedef)..........................................................................................................71.2.5. Kodlama-Kod Açma..............................................................................................81.2.6. Dönüt(Geri besleme) .............................................................................................91.2.7. Filtre (Alg
ı
lama ve De
ğ
erlendirme) ....................................................................101.3. Etkili
İ
leti
ş
im ..............................................................................................................101.3.1.
İ
leti
ş
imin Engelleri..............................................................................................111.3.2.
İ
leti
ş
imi Kolayla
ş
t
ı
ran Yöntemler .......................................................................14UYGULAMA FAAL
İ
YET
İ
..............................................................................................16ÖLÇME DE
Ğ
ERLEND
İ
RME...........................................................................................17Ö
Ğ
RENME FAAL
İ
YET
İ
–2..................................................................................................192.
İŞ
HAYATINDA
İ
L
İŞ
K
İ
LER ...........................................................................................192.1.
İş
letmelerin Yap
ı
s
ı
......................................................................................................192.1.1.
İş
letmenin Tan
ı
m
ı
................................................................................................192.1.2.
İş
letmelerin Organizasyonu (örgütleme).............................................................202.1.3.
İş
letmelerin Yönetimi..........................................................................................222.1.4. Yönetimin Özellikleri..........................................................................................232.1.5. Yönetimin Fonksiyonlar
ı
.....................................................................................242.2.
İ
ç
İ
li
ş
kiler....................................................................................................................262.2.1. Liderlik................................................................................................................262.2.2. Yetki....................................................................................................................272.2.3. Disiplin................................................................................................................282.2.4. Yetki Devri..........................................................................................................282.2.5. Çal
ış
anlar
ı
n E
ğ
itimi.............................................................................................292.2.6. Te
ş
vik Tedbirleri .................................................................................................302.3. Çal
ış
anlar
ı
n Birbirleri
İ
le
İ
li
ş
kileri..............................................................................302.3.1. Dayan
ış
ma...........................................................................................................302.3.2. Davran
ış
Tahmini................................................................................................312.3.3.
İş
e ve Çevreye Uyma...........................................................................................322.3.4. Ortak Amaçl
ı
Kurulu
ş
lar .....................................................................................322.4. D
ış İ
li
ş
kiler..................................................................................................................332.4.1. Mü
ş
terilerle
İ
li
ş
kiler............................................................................................332.4.2. Ortaklarla
İ
li
ş
kiler................................................................................................342.4.3. Rekabet................................................................................................................342.5.
İş
Hayat
ı
nda
İ
leti
ş
imin Fonksiyonlar
ı
.........................................................................35UYGULAMA FAAL
İ
YET
İ
..............................................................................................36ÖLÇME VE DE
Ğ
ERLEND
İ
RME ....................................................................................37MODÜL DE
Ğ
ERLEND
İ
RME..............................................................................................40
İ
Ç
İ
NDEK
İ
LER

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