Can BOSSES tune to their SUBORDINATES

-Dascd on Ariiclc PullisIcd in McKinscy Quaricrly

Wby good bosses tune In to tbeIr peopIe"- Robert I Sutton
ISCLAIMER
1. All tbe sltuatlons reterreo to ln tbls presentatlon are
tlctltlous. Any resemblance to any boss/suborolnate ls
purely colncloental ano unlntentlonal
2. All tbe content useo by me ls belng reterreo to an
lmaglnary 8OSS ano may not be oeemeo as belng blnteo
by me to my 8OSS.
iffcrcncc Dciwccn YOU and DOSS
< When you take a Iong tine, you're sIow.
When your boss takes a Iong tine, he's thorough.
< When you don't do it, you're Iazy.
When your boss doesn't do it, he's too busy.
< When you nake a nistake, you're an idiot.
When your boss nakes a nistake, he's onIy hunan.
< When doing sonething without being toId, you're overstepping
your authority.
When your boss does the sane thing, that's initiative.
< When you take a stand, you're being pig-headed.
When your boss does it, he's being firn.
iffcrcncc Dciwccn YOU and DOSS
< When you overIooked a ruIe of ettiquette, you're being rude.
When your boss skips a few ruIes, he's being originaI.
< When you pIease your boss, you're fIattering,
When your boss pIeases his boss, he's being co-operative.
< When you're out of the office, you're wandering around.
When your boss is out of the office, he's on business.
< When you're on a day off sick, you're aIways sick.
When your boss has a day off sick, he nust be very iII.
< When you appIy for Ieave, you nust be going for an interview.
When your boss appIies for Ieave, it's because he's overworked.
aily Praycr of Emloycc
< lve me tbe wlsoom to UNDLRSTAND my 8OSS
< lve me tbe Love to FOR'L blm
< lve me tbe Patlence to UNDLRSTAND bls oeeos
< 8ut Dearest OD......
Don't glve me tbe POWLR
because lt you glve me POWLR
'll 8RLAK bls beao
Io carcs for iIc DOSS???
O MATTEFS MOST IN AN OFCANIZATION
Iy wIo maiicr mosi aciually maiicr???
< Tbelr tollowers monltor, magnlty, ano otten mlmlc tbelr moves.
< Senlor eecutlves' actlons can reverberate tbrougbout
organlzatlons, ultlmately unoermlnlng or bolsterlng tbelr
cultures ano pertormance levels.
< Wben CLOs bave tar more pay ano power tban tbelr olrect
reports oo, tor lnstance, pertormance can sutter lt tbelr
suborolnates teel tbey can't stop tbem trom maklng ano
lmplementlng lousy oeclslons
< Tbe success ot tbelr people ano organlzatlons oepenos on
malntalnlng an accurate vlew ot bow otbers construe tbelr
mooos ano movesano responolng wltb raplo, ettectlve
aojustments.
As iIc ling so iIc lingdom...
Tunc To Your Pcolc
< ou neeo to stay ln tune wltb tbls relentless attentlon
ano use lt to your aovantage.
< our success ano lntluence as boss oepenos on correctly
reaolng tbose wltb wbom you lnteract most trequently
ano lntensely.
< 8ecause your leaoersblp style reverberates tbrougbout
tbe organlzatlon, ultlmately lt wlll bolster or unoermlne
company pertormance ano culture.
A DOSS IS ALAYS A DOSS
A DOSS IS ALAYS A DOSS
O TO TUNE???
ow io Conirol iIc Sulordinaics???
Talc Conirol
our ways for 2,gnIIyIng iIc illusion of
CONTROL
Pcrformancc ilcmmas
Pcrformancc ilcmmas
Pcrformancc ilcmmas
Dolsicring Pcrformancc
AT I TIS CYAN OSEN'T
OFK???
TFY OUT TE TFICKS
Tricls for ialing cIargc
Io is a COO DOSS??
< ooo bosses oon't just get more trom tbelr people ano
oo lt ln more clvlllzeo ways
< Ot all tbe skllls ano asplratlons gooo bosses must bave,
selt-awareness ls probably tbe most lmportant.
< Tbe most ettectlve bosses oevote enormous ettort to
unoerstanolng bow tbelr mooos, qulrks, skllls, ano actlons
attect tbelr tollowers' pertormance ano bumanlty
If iIc Doss is noi Cood iIcn ow io
cal wiiI im????
< ake sure tbat everytblng you oo ls rlgbt
< Stay away trom, or pay attentlon to , certaln tblngs
< Wben belng crltlclzeo oo not get oetenslve or reatllate
< 8e Protesslonal
< t patlence ls traylng tben reacb out to tbe rlgbt
autborltles.
< Observe tbe Normal 8ebavlour ot your 8oss
< Llse lts my way or blgbway...........