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Table Of Contents

Introduction
What It Means to Implement SAP
.Welcome to SAP Implementation
Welcome to SAP Implementation
The Changing Business and IT Landscape
One-Stop SAP Shopping
An Unbiased View
Why Implement SAP: Enabling Innovation
Our Take on “Best Practices”
Common Practices
The Four Priorities of an SAP Implementation
A Primer on SAP AG and SAP
A History Lesson
SAP Business Suite Components: The Big Picture
How to Speak SAP: Terms and Terminology
SAP NetWeaver: Enabling Business Solutions
SAP Component Naming Conventions
Roadmaps to SAP Implementation
Business Roadmap
Technology Roadmap
Project Management Roadmap
Summary
Case Study: Getting on the Same Page
SAP Projects: Characteristics and Themes
.What Does an SAP Implementation Look Like?
What Does an SAP Implementation Look Like?
SAP Implementation: It’s All About the Business
Tactical Reasons for Implementing SAP
Strategic Reasons for Implementing SAP
Application Integration
Improved Operational Reporting
Improved Strategic Reporting
Flexible Business Process Support
How SAP Has Benefited Customers in the Real World
Project Management Considerations
Promoting Buy-in Throughout the Company
Determining Realistic Service Levels
Estimating ROI Early in the Game
The Importance of a Methodology
Pinning Down the Initial Implementation Budget
Pushing Business Unit Buy-in
Identifying Major Milestones
Architecture Considerations
SAP Enterprise Architecture Framework
SAP NetWeaver Platform
Technical Considerations and Constraints
The SAP System Landscape
Giving Attention to Change Control
Establishing the SAP Support Organization
Less Than Successful SAP Implementations
Case Study: Assessing a Project’s Chances for Success
Business Vision
Addressing Strategic Business Needs
Key Business Drivers
Must Haves and More
Understanding Organizational Change Strategies
Lewin’s Unfreeze/Refreeze Change Model
Burke-Litwin Organization Change and Performance Model
Orlikowski and Hofman’s Improvisational Change Model for ERP
Addressing Operational Strategy: Guiding Principles
Access Strategy
Capacity or Applications On Demand Strategy
Data Services Strategy
Information Technology Location Strategy
Tackling Technology Strategy
Case Study: A Business Vision Discussion
ERP Solution Vision
.What Is an ERP Solution Vision?
What Is an ERP Solution Vision?
Business Impact
Technology Perspectives
SAP Component and Other Considerations
SAP System Landscape Requirements
Business Application Tenets
Marrying Solutions to Computing Platform Standards
SAP System Landscape Dimensions and Characteristics
Simplifying Your SAP System Landscape
High Availability and the SAP System Landscape
How Solution Vision Drives TCO
The Impact of High Availability Requirements
Disaster Recovery Requirements That Drive TCO
Performance Requirements and TCO
How Scalability Impacts Total Cost
Other SAP Solution Vision Drivers
Lowering TCO Through the SAP Technology Stack
Standardization and Total Cost of Ownership
Server Considerations
Disk Subsystem Hardware Dimensions
Operating System TCO
Relational Database TCO
SAP Application Layer Costs
Upgrading the Technology Stack
Other SAP Technology Stack TCO Considerations
Lowering TCO Through People and Processes
Attracting and Retaining Support Staff
Maintenance Costs
Financing Options
Operations and Systems Management Costs
TCO Risk Factors
Case Study: TCO and Risk Factors
Managing Knowledge and the Knowledge Repository
.Establishing an Initial Knowledge Management Footprint
Establishing an Initial Knowledge Management Footprint
Capturing Knowledge: The Knowledge Repository
Planning/Project Management Knowledge
Staffing Knowledge
Business Vision, Requirements, and Functionality Knowledge
Solution Vision and Application/Business Scenario Knowledge
SAP System Landscape Knowledge
Installation and Configuration Knowledge
Knowledge Repository and Management Tools
Using SAP KM and the SAP Knowledge Warehouse
Using Third-Party KM Software Applications
Using Popular Collaboration Tools
Using Other Legacy KM Approaches
Transferring Knowledge Throughout the Project
Case Study: KM Business Case Fundamentals
Project Management Checkpoint 1: Groundwork
.Project Management Considerations
Project Management Considerations
Project Management Basics
Project Management Key Themes
Project Management Process Groups
Project Environment
Interpersonal Skills and Business Management Expertise
Initiating Phase: Program Preparation
.Choosing the project initiator or sponsor
.Developing the project charter
Choosing the Project Initiator or Sponsor
Developing a Project Charter
Developing a Preliminary Scope Statement
Developing a Preliminary Project Budget
Planning Phase: Business Blueprint
Developing the Project Management Plan
Addressing Scope Definition and Documentation
Creating the Project Schedule
Establishing Project Standards
Validating the Project Budget
Creating a Communications Plan
Creating the Training Plan
Creating the Data Migration Plan
Creating the RICEF Plan
Executing Phase: Realization and Final Preparation
.Manage deliverables
.Review requested changes
Managing Deliverables
Reviewing Requested Changes
Implementing Change Requests
Performing Corrective and Preventative Actions
Updating the Risk Management Plan
Gathering Work Performance Information
Issue Management Systems
Monitoring and Controlling Phase
Scope Verification and Scope Control
Schedule and Cost Control
Quality Management
Performance Reporting
Stakeholder Management
Communication
Change Management and Control
Closing Phase: Project Closure
Case Study: Project Management Initial Checkpoint
Building the SAP Project Management Office
.Project Management Office Considerations
Project Management Office Considerations
Project Management Office Fundamentals
Creating the PMO
Program Management Elements
Role of the PMO Within the Organization
Establishing a PMO Organizational Structure
SAP PMO Project Portfolio Projects
Developing a PMO Charter
Measuring PMO Effectiveness
Staffing the PMO
PMO Roles
Assembling the PMO Team
Linking the PMO to the Organization
SAP PMO Systems and Tools
Program Management Tools
Program Management Templates and Accelerators
SAP Solution Manager
Case Study: Structuring the PMO
SAP Project Management
.The Five Phases of SAP Project Management
The Five Phases of SAP Project Management
Managing the Business Implementation
Managing Scope
Managing Business Expectations
Managing the Technical Implementation
The SAP Project Plan
Project Preparation Phase
Business Blueprint Phase
Realization Phase
Final Preparation Phase
Go-Live and Support Phase
Mapping SAP Project Phases to PMI Process Groups
Developing Project Management Discipline
Leveraging Lessons Learned
Case Study: Planning for an SAP Upgrade
No Implementation Is an Island: Partners Required
.Overview of Prospective SAP Partners
Overview of Prospective SAP Partners
.SAP business and application partners
SAP Business and Application Partners
SAP Technical Partners
SAP Project Management Partners
Finding the Right Partner
Other Partners and Vendors
Leveling the Playing Field: The RFI
Developing a Request for Information
An Alternative to the RFI: Iterative Sizing
Selecting the Best-Fit Partners: The RFP
Partner Selection Criteria
Here Come the Consultants!
Quality of Deliverables
Delivery Timeline
Naming Conventions
Documentation Requirements and Standards
The Kickoff Meeting
Balancing Partners with Internal Resources
Hiring Consultants: Quality Versus Budget
Consultants Versus Internal Resources in the Real World
Case Study: Building the Partner Team
Building the SAP Project Team
.Steps for Project Team Success
Steps for Project Team Success
Addressing Organizational Size and Agility
Creating an Effective Team Structure
Adopting a Change Model
Addressing Project Team Design and Structural Evolution
Facing Virtually Managed Project Team Challenges
Enabling ERP Effectiveness Through Process Orientation
Maximizing ERP Effectiveness in the Wake of Change
Maximizing Effectiveness by Managing Cultural Change
Empowering Team Members to Convert Vision into Reality
Project Team Leadership Implications
The Communication Plan: Networking for Success and Survival
Improving Organizational Decision Making Through Knowledge
Staffing Key Project Positions and Subteams
.The program manager
The Role of the PMO
The Program Manager Role
Project Executive Champion
Building the Project Board
Building the Customer Board
The Breadth and Depth of the Business Team
The SAP Technical Support Organization
An ERP Virtual Team Change Model
Real-World Organizational Examples
Case Study: Project Team Roles and Structures
Staffing World-Class SAP Project Leadership
.Attributes of Effective Leaders
Attributes of Effective Leaders
An Introduction to Leadership Theory
Authoritarian Leadership
Servant Leadership
Transactional Leadership
Contingency Leadership
Transformational Leadership
Leadership Styles in the Real World of SAP
Modeling Ethical Leadership
Managing Diversity and Cultural Differences
Leadership and Achieving Business Goals
Leadership and Motivation
Leadership and Character
Understanding the Organization’s Leadership Needs
Developing Project and Personal Leadership Plans
Leadership Plans: Vision and Mission
Building an Effective Personal Leadership Plan
Implementing a Personal Leadership Plan
Real-World SAP Implementation Leadership: PM1 Versus PM2
Background Data on SapIT
Hiring and Transitioning PM1
Introducing PM2
How Culture and Diversity Impacted SapIT
Leadership Development Failures
Transformational Strengths and Weaknesses
Transactional and Laissez-Faire Strengths and Weaknesses
Strengths and Weaknesses Relative to Outcome Factors
Modeling Transformational Leadership Within SapIT
Assisting SapIT in Achieving Its Business Goals and Objectives
Conflict Resolution and Other Organizational Considerations
Additional Strengths and Vulnerabilities
SapIT Outcome and Summary
Case Study: ERP Program Management Needed
Staffing the SAP Business Teams
.Best Practices for Building the SAP Business Teams
Best Practices for Building the SAP Business Teams
Find Your Visionaries
Find Your Talent
Business Team Roles
Executive Level
Management Level
Subject Matter Experts
SAP Business Team Staffing
Organizing Your SAP Business Teams
Integrating for Success
Organizing for Decision Making
Maintaining Balance
Staffing Observations and Lessons Learned
Obtaining Top-Down Buy-In
Providing Clear Job Definitions
Communicating Regularly with the Business Team
Establishing Work Time Expectations
Reviewing Business Team Realities
Case Study: Building the Best SAP Business Team
Staffing the SAP Technical Support Organization
.Introduction to Staffing the SAP TSO
Introduction to Staffing the SAP TSO
Jobs and Tasks of the SAP TSO
Senior SAP Basis Specialist
Operating System Specialist for SAP
SAP Front-End Deployment Specialist
SAP Data Specialist
Traditional Approaches to Staffing the SAP TSO
The Rapid Deployment Approach to Staffing an SAP TSO
Best Practices for the Rapid Deployment Approach
Steps of the Rapid Deployment Approach
Key Interview Techniques and Approaches
Bringing New SAP TSO Staff On Board
Internal Transfers
External Consultants and Contractors
External Employee New Hires
The New Hire’s First Week
Case Study: Addressing a Key SAP TSO Gap
High Availability Considerations and Solutions
Introduction to Availability
Availability, Reliability, and Fault Tolerance
Causes of Downtime
Similarities Between HA and DR
Differences Between HA and DR
Determining HA Requirements—The “Nines of Availability”
Single Points of Failure
SAP Data Center Infrastructure SPOFs
Power Considerations
Network Infrastructure
Rack Infrastructure in the Real World
The Ultimate SPOF—The SAP Data Center
Server and Operating System SPOFs
Maximizing HA Through Backup and Recovery Systems
Increasing HA Through Clustering
Database SPOFs
Standby Database and Log Replication Solutions
Oracle Standby Database
Oracle Advanced Replication
Oracle Real Application Clusters
Oracle Failsafe with Microsoft Windows Cluster Services
Oracle Streams
Microsoft SQL Server Clustering
Microsoft SQL Server Replication
SAP Application SPOFs
Clustering SAP Components in General
SAP Enqueue Replication Server
Specific SAP Components’ SPOFs
Functional and Application-Layer SPOFs
Case Study: Assessing SAP High Availability
Disaster Recovery Considerations and Solutions
.Recovering from Minor DR Issues
Recovering from Minor DR Issues
Recovering from More Severe DR Issues
Recovering from Major Disasters
Data Center Strategies for Dealing with Disasters
Dual Data Centers and Virtualization
Traditional DR Hosting Facilities and Other Approaches
Disaster Recovery Best Practices
SPOFs Beyond the SAP Technology Stack
The Disaster Recovery Crash Kit
Testing the Disaster Recovery Process
Tactical Methods of Increasing Disaster Recoverability
Strategic Methods of Increasing Disaster Recoverability
Sample Failure Scenarios: Evaluating Your Firm’s Recoverability
Avoiding High Availability Pitfalls in the Real World
Case Study: Addressing DR Gaps
Availability and Recoverability: Organizational Factors
Organizational Decisions Affecting Availability
Organizational Design and Backup Considerations
Support and Project Teams
Communication Strategy
Career Development and Training
Staffing and Shared Services
People SPOFs: Lessons Learned
The Disaster Recovery Organization
Where Process and People SPOFs Intersect
Knowledge Management Process and People SPOFs
Change/Release Management Process and People SPOFs
Systems Management Processes and People SPOFs
Capacity Planning Process and People SPOFs
Load Testing Process and People SPOFs
High Availability Failover/Failback Processes and People SPOFs
Backup/Recovery Processes and People SPOFs
Server and SAN Build/Deployment Processes and People SPOFs
Real-World People-Related Availability Best Practices
Case Study: The Impact of People and Process on DR
Introduction to SAP Platform Sizing
.The SAP Sizing Process
The SAP Sizing Process
SAP Sizing Terminology
Users
Introduction to SAPS
Tiers
Scale-Up and Scale-Out Configurations
High Availability, Reliability, and Fault Tolerance
Heterogeneous Configurations
Sizing the Installation
SAP QuickSizer
Limitations of the QuickSizer Approach
The Questionnaire
Obtaining Vendor SAP Sizing Questionnaires
Using SAPS Values
CPU, Memory, Disk I/O, and Networking Performance
Operating Systems
Database Versions
Fostering Apples-to-Apples Sizings
Production System Sizing Rules of Thumb
Understanding Different Sizing Methodologies
New Instance Sizing
Post-Go-Live Resizing
Predictive Modeling for Precision Sizing
Case Study: Resizing at a Subsidiary
Conducting the SAP Platform Sizing Process
.Analyzing System Requirements
Analyzing System Requirements
The Requirements Document and Supplementing with SAP QuickSizer
The Requirements and Sizing Review Team
Management, SAP Architecture, and Functional Needs
Third-Party Software
Database and SAP Basis Administration
Data Center and Systems Administration
Help Desk Factors
Team Factors and Representation
RFPs, Vendor Questionnaires, and More
Sending Out Requests for Proposal
The Vendor Questionnaire
Presizing Conference Call
The Vendor-Driven Sizing Approach
The Sizing Proposal Review Process
Conducting a Detailed Sizing Review
Verifying SAP Support for Architected Solutions
Verifying the Risk of the Proposed Solution
Verifying SAP Production References
Using the Development and Business Sandbox Systems
Wringing All the Value Out of a Training System
Training to Support Your Unique SAP Technology Stack
Approaches to SAP Training
Formal Classes and Courseware
Onsite Training Workshops
Creating and Delivering Custom Training Curriculum
SAP Knowledge Warehouse
Using SAP NetWeaver for Enterprise Knowledge Management
Other Computer-Based and Online Training
SAP TechEd and Similar Venues
Feedback Loops: Improving the Value of Training
Functional and Development Consultants
SAP Technical Consultants
Other SAP Infrastructure Roles
SAP Operations/Help Desk
Additional SAP Support Specialists
Certification Programs
Case Study: Training Technical Staff
Developing the SAP Data Center
.Introducing the SAP Data Center
Introducing the SAP Data Center
First Things First—Standardization
Data Center Physical Requirements
Power Requirements
Cooling and Other Environmental Controls
Rack Planning for Data Center Resources
.Rack layout and design considerations
Rack Layout and Design Considerations
Optimizing Rack Real Estate
Rack Mounting and Related Best Practices
Cabling and Cable Management
Network Infrastructure for SAP
Firewalls, Ports, and Other Network Concerns
Network Fault Tolerance
Server Preparation
Optimum SAP Server Configuration Best Practices
SAP Server Configurations in the Real World
Blades
General Storage Considerations
Special Considerations for Storage Area Networks
SAP/SAN Best Practices and Observations
Leveraging Storage Virtualization
Options in the Virtual Array
On the Road to Implementation
Testing the System in the Technical Sandbox
Managing the Development System
The Green Data Center
Case Study: Data Center Facilities
Project Management Checkpoint 2: Revisiting Key Artifacts
.Revising Your TCO Analyses
Revising Your TCO Analyses
Revising Your Solution Implementation Plan of Record
Revisiting Your Staffing Plan
Amending Your SAP Implementation Budget
Ramping Up and Resourcing the SAP Help Desk
.Staffing the SAP help desk
Staffing the SAP Help Desk
Addressing Real-World Call Fluctuations
Training the SAP Help Desk
Preparing the SAP Help Desk
Managing End-User Perceptions
Exploiting Cost Management Opportunities
Employing Standard Activity Assessment Processes
Case Study: Avoiding Project Shelfware
Preparing for SAP Component Installations
Planning for SAP Infrastructure
Developing a Master Plan with SAP’s Master Guides
Installation Guides and SAP Notes
Planning for System Variants
Considering Heterogeneous Landscapes
Standalone Engines
Unicode or Non-Unicode
Building Your SAP Infrastructure
The Network Planning Process
Storage Area Network Planning
Windows File System Preparation
Linux with HP Serviceguard Preparation
Network File System Preparation
Choosing a Server Naming Convention
Installing and Configuring the Operating System
Operating System: 32-Bit or 64-Bit?
System Drive
Windows OS Configuration Guidelines
Example IT Scenario—Business Planning and Analytical Services
Installing the ABAP Application Server
Installing the Java Application Server
Installing Application Server ABAP+Java
Installing SAP NetWeaver Portal
Installing SAP Business Warehouse
Installing SAP Process Integration
Finalizing Other NetWeaver Post-Installation Tasks
Accessing the Application Server ABAP
Accessing the Application Server Java
Accessing NetWeaver Portal (Usage Type EPC and EP)
Setting Environment Variable CPIC_MAX_CONV
Performing Post-Installation Steps for Usage Type PI
Performing Post-Installation Steps for Usage Type EP
Running the Configuration Wizard (AS Java, BI Java, and PI)
Establishing SAP Printing
Case Study: Implementing a Sandbox
Installing SAP Business Suite Components
.SAP Business Suite Installation
SAP Business Suite Installation
SAP SRM Deployment Options and Installation
SAP CRM Software Components
SAP SCM Software Components
Installing Other Components and Products
SAP Product Lifecycle Management
cProject Suite
Standalone Engine Options
Installing the SAP ERP Core Component
Performing an Oracle-for-SAP Installation
Addressing General SAP Post-Installation Tasks
Case Study: Installing SAP ERP 6.0
.An Overview of Functional Development
An Overview of Functional Development
SAP Components and Modules
Common SAP ERP Modules
Other SAP ERP Modules
Translating Business Vision into Business Processes
Converting Business Processes into SAP Functionality
Functional Development Tools and Approaches
SAP Configuration
SAP Customization
Organizing for Development
Development Best Practices
Functional Development Lessons Learned
Case Study: Starting the Realization Phase
.Goals of Functional Configuration Change Control
Goals of Functional Configuration Change Control
Change Control Tools
Change Control Management Tools
Electronic Signature Tools
SAP Enhancement Tools
Document Management Tools
Issue Management—SAP Notes and the Knowledge Repository
SAP GoingLive Check Tool
Data Loading Tools
General Scripting and Testing Tools
WinShuttle
The Change Control Board
The SAP Change Control Manager’s Role
SAP Application Layer—Transport Strategies and More
The Process or Workflow of Implementing Change
Case Study: Meeting with the SAP CCM
Introduction to CATT, eCATT, and LSMW
Three Types of Business Process Testing
Timing Business Process Testing
The Critical Nature of Functional Testing
The Real Value in Integration Testing
The Impact of Regression Testing
Functional Versus Stress Testing and Recovery Testing
Approaching Business Process Testing
Third-Party Tools and Other Resources
SAP eCATT Differentiators
Additional People Considerations
Process Overview, Constraints, and Issues
Other Areas of Impact
Executing Business Process Testing
Using the Test Workbench
Tracking Data During Test Execution
Post-Execution Tasks
Compressing the Testing Phase in the Real World
Using Testing to Support SLAs in the Real World
The Weakest Link: Having Too Few Resources
Case Study: Building an SAP Test Tool Portfolio
Advanced Concepts: Unlocking SAP with SOA and Web Services
.What Is SOA?
What Is SOA?
The Opportunities and Challenges of SOA
Opportunities and Benefits of SOA
Challenges for SOA Realization
SOA Technology
Application Server and .NET CLR
Enterprise Service Bus
Service Registry and Repository
Unlocking SAP Functionality
Application Connectivity Using BAPI and a Web Service
Process Integration Using SAP NetWeaver
SAP eSOA, ESR, and the ESC
Ensuring Success with an SOA Center of Excellence
SOA COE Prescription for Success
Details of the SOA COE Roadmap
Real-World SOA Case Study: HP
Final Thoughts on SOA for SAP
Case Study: Introducing SOA at HiTech, Inc
Project Management Checkpoint 3: Project Team Retention
.Setting the Foundation: Leadership and Behaviors
Setting the Foundation: Leadership and Behaviors
Intellectual Stimulation
Inspirational Motivation
Individualized Consideration
Understanding Support Staff Personalities
Project Workers: Motivated to Achieve
Steady-State Workers: Keeping Things Running
Keys for Retaining Employees
Understanding Team Motivation
Offering Competitive Pay
Communicating Regularly and Meaningfully
Recognizing and Praising Team Members
Providing Performance and Other Incentive Bonuses
Supplying Training and Career Path Opportunities
Compensation Alternatives in the Real World
Case Study: Retaining Key Team Members
SAP Infrastructure Operational Considerations
Printing and Faxing Considerations
Printing Strategy
The Adobe Factor
Faxing Options
SAP Security and Authorizations Management
Managing Users
Managing Roles
Identity Management
Archive Considerations in the Real World
Archiving Technology
Archiving Strategy
Additional Operational Considerations Prior to Go-Live
Using SAP System Copy
Managing Client Data
Case Study: Operational Management
SAP Infrastructure and Platform Testing
.The Goals of Infrastructure Testing
The Goals of Infrastructure Testing
System-Level Stress Testing and Pretuning
Server Hardware and OS Testing
MCS CPU Benchmark
N-Bench
CPUBENCH
Disk Subsystem and Database Testing
SQLIO
Iometer
NTIOGEN
IOzone
Windows Utilities
Network Infrastructure Testing
SAP Failover and Other HA/DR Infrastructure Testing
Additional Disk Subsystem Testing
Microsoft Cluster Testing
Testing Tools in Action—Server Comparison
Case Study: Infrastructure Testing
SAP Load and Stress Testing
.Key SAP Stress-Testing Considerations
Key SAP Stress-Testing Considerations
Analyzing Online Users and Batch Processes
Understanding It’s All About the Data!
Updating Your Project Plan
Differentiating Between Load, Volume, Stress, and Smoke Testing
Testing SAP Components: Basic Methods
Using the SAP Standard Application Benchmark
Where SAP eCATT Fits In
Using SE38 for Cross-Application Stress Testing
Real-World Preparation and Script Development
Stress Test Client Infrastructure
Creating Administrative and Other Utility Scripts
Logging In and Ramping Up
Collecting Statistics
Logging Out—Gracefully Ending Your Test Session
Additional Scripting Tips and Tricks
Stress Test Execution During Test Week
Final Preparations Before Test Week Commences
Leveraging Your Testing Tools
Monitoring the Stress Test via SAP Transaction Codes
Using Test Output for Continuous Improvement
Additional Stress-Testing Goals
Playing “What If”
Testing the Failover Process
Ramping Up to Excessive Loads
Extracting the Last Drop of Value Out of Testing
Other Stress-Testing Lessons Learned in the Real World
Case Study: Developing a Stress Test Plan
Technical Change Control
.Change Management Mentality
Change Management Mentality
Change Management Best Practices
Minimizing Change Management with Standards
The Core Philosophy Behind Change Control—Testing
How Documentation Impacts Change Management
The Release Strategy Approach to Making Changes
Communication Plan
Change Control Tool Sets and Approaches
Feedback—Improving Change Management Incrementally
The Phases of SAP Implementation
The SAP Technology Stack
Filtering the SAP Computing Platform
Organizing and Planning for Technical Change
Change Management Review Board
Change Management Manager
Senior Technical Change Management Specialist
Change Management Lessons Learned
Case Study: The CM Manager
SAP Systems and Operations Management
What Is the SAP Operations Manual?
Documenting Your Current State
Documenting Daily Operations and Installation Procedures
Documenting Other Regularly Scheduled Procedures
Developing Process or “How To” Documentation
Considering Documentation Best Practices
Systems Management Techniques for SAP
Leveraging CCMS for Manual Processes and Checklists
Automating CCMS Data Collection Processes
Using CCMS,Transactional Monitors,and CEN
Using SAP Solution Manager
Deploying Other Tools and Utilities
Preparing to Pilot a Systems Management Application
Developing the Systems Management Subteam
Defining Requirements
Exploring Real–World Systems Management Challenges
Reviewing In-House Systems Management Solutions
Creating a Short List of Prospects
Evaluating Enterprise Systems Management Applications
Reviewing BMC Solutions for SAP
Deploying HP Solutions for Managing SAP
Considering IBM Availability Center for SAP
Additional SAP Management Tools and Approaches
Deploying Hardware Management Tools and Utilities
Employing Operating System Management Utilities
Drawing Upon Database Management Tools
Extracting More Value from SAP Solution Manager
Using the SAP Note Assistant
Case Study: Delivering a Systems Management Best Practices Workshop
Preparing for SAP Go-Live
.The Cutover Plan
The Cutover Plan
Preparing for Technical Go-Live
SAP GoingLive Check and Other Review Processes
SAPGUI Rollout Mechanism
Setting Up Batch Housekeeping Jobs
Final System Updates and Review
Locking Down the System
Preparing for the First Change Management Package
Final Administrative and Technical Details
Refining Backup and Restore Processes
Documenting Output Management Processes
Tweaking Your Systems Management Approaches
Managing the SAP Enterprise
Determining Key Performance Indicators
Tracking System Performance
Managing Company Records
The Changing Role of the SAP TSO
Reaching Maturity: New Responsibilities and Roles
Shifting Focus to Support/Maintenance
Beyond Go-Live: The SAP COE
Last-Minute SAP Operations and Help Desk Preparation
Final Preparations
Updating Installation Documentation
Updating Process Documentation: Run Books
Addressing Future Service and Support
Developing Worthwhile Support Agreements
Leveraging Joint Escalation Centers
The First Week of Go-Live
Monitoring During Go-Live Week
Planning for Feedback and Continuous Improvement
Completing a Post-Implementation Evaluation
Bestowing Proper Congratulations
Case Study: The Cutover Plan
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