Master of Business Administration - MBA Semester IIIOM0010
Operations Management - 4 Credits(Book ID: B1232)Assignment - Set- 1 (60 Marks)
Note: Each Question carries 10 marks. Answer all the questions.Q1.What are the emerging opportunities and challenges that confront OperationsManagement in India? List the important differences between Service andmanufacturing.
Ever since 1992, when the Celia committee put up its proposals in respect of import tariffs, theneed for changing Operations Management practices in the country has been felt. The committeerecommended:· Reduction in tariff levels.· Simplification in slab rates of tariffs.· Removal of differences between rate and materials.· Intermediates and finished goods.· Efficient administration.
Advantages and disadvantages of Indian Manufacturing Organizations
Indian industry enjoyed undue advantages due to high import tariffs. Another advantage enjoyed
by the Indian industry was ‘Licenses’ determined the ava
ilability of products and services
theirquality, price, etc. in the market.One of the serious drawbacks of Indian manufacturing organizations operating in a controlled
economy was the ‘predominant’ domestic focus in their approach to business. In contr
ast,manufacturing organizations in small countries such as Japan and Korea developed goodinternational focus, which helped them set tough targets and high standards for operations systemperformance.Quality Management IssuesReports have brought to lig
ht India’s poor performance with respect to customer care and quality.
Indian organizations have fared badly on the customer orientation and Total Quality Management (TQM) drive when compared to other countries. It is interesting to note that in the 1996 ratings,China was ranked 16
with respect to customer orientation while India was placed at 43