Customer Customer

Service Service
Principles Principles
W Cu:Icmer :ervice i: key Ic c
ccmpcny: :ucce::. WiIhcuI gcining
new cu:Icmer: cnc mcinIcining
currenI cne:, c ccmpcny ccnncI
:ucceec
',lue & Respect ',lue & Respect
Cu:Icmer
Show Respect to our Customer
W et Customer
N,me ,nd
inter,ct more
person,l touch
W ork with customer on
individu,l b,sis
without others
distr,ction
isten isten
W c:I lmpcrIcnI Ihing i: fcr Ihe cu:Icmer fee| IhcI
:he i: Leing hecrc.
W Li:Ien wiIh ccmpc::icn cnc ccn ncI inIerrupI
W Iry Ic puI cur:e|ve: in Iheir :hce: Ic uncer:Icnc Iheir
experience
W DeIermine
4 !urpc:e cf ccnIccI
4 Cu:Icmer neec:
%one %one
W cinIcin pc|iIe
W Uncer:Icncing
W !|ec:cnI Icne
{Fegcrc|e:: cny :iIucIicn)
Remember that customer may have go through a maze Remember that customer may have go through a maze
of automated phone tress before reaching you. of automated phone tress before reaching you.
CS
%one
CS
Attitude
CS
Experienc
e