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The BellHavesImplementation of aVoice-over-IP CentrexService Offering.
A Business Case Analysis
 Submitted By:
Mike Haverhals, PrincipalHaves Engineering Consulting and Design101 E San Fernando St., Suite 408San Jose, CA 95112haves@pacbell.net
 Submitted To:
David FraleyGartner Dataquest251 River Oaks Pkwy.San Jose, CA 95134
 Submittal Date:
November 1, 2002
 
BellHaves - 2002 Pg 2
Index
Index 2S.0 Executive Summary 4
S.1 Project Scope 4S.2 LongBoard Course of Action 5S.3 Sylantro Course of Action 5S.4 VocalData Course of Action 5S.5 Reccomendation 5
M.0 Mission Statement 6
 
1.0 Introduction 72.0 Summary Findings 73.0 Project Specifications 8
3.1 Project Goals 83.2 Technical Specifications 83.3 Financial Specifications 93.4 Chronological Specification 93.5 Subscriber Specifications 103.6 Pricing Specifications 10
4.0 Courses of Action 10
4.1 LongBoard 10
4.1.1 Hardware Information 104.1.2 Software Information 114.1.3 Financial Information 13
4.2 Sylantro 13
4.2.1 Hardware Information 134.2.2 Software Information 144.2.3 Financial Information 15
4.3 VocalData 16
4.3.1 Hardware Information 164.3.2 Software Information 174.3.3 Financial Information 18
 
5.0 Evaluation Criteria 18
5.1 Net Present Value 185.2 Installation and Supportability 195.3 Features and Functionality 195.4 Customer Satisfaction 19
6.0 Analysis 20
6.1 LongBoard 20
6.1.1 Net Present Value 206.1.2 Installation and Supportability 206.1.3 Features and Functionality 206.1.4 Customer Satisfaction 20
6.2 Sylantro 21
6.2.1 Net Present Value 21
 
BellHaves - 2002 Pg 3
6.2.2 Installation and Supportability 216.2.3 Features and Functionality 216.2.4 Customer Satisfaction 21
6.3 VocalData 22
6.3.1 Net Present Value 226.3.2 Installation and Supportability 226.3.3 Features and Functionality 226.3.4 Customer Satisfaction 22
7.0 Recommendation 23
Appendices
A1.0 Decision MatrixA2.0 Capital Request Calculations
A2.1 LongBoardA2.2 SylantroA2.3 VocalData
A3.0 LongBoard Data
A3.1 Realtime White Paper A3.2 Realtime Partner SolutionA3.3 Realtime Applications Server A3.4 LongBoard PresentationA3.5 LongBoard Pricing
A4.0 Sylantro Data
A4.1 c-BusinessA4.2 ComOfficeA4.3 ComRIOA4.4 ComTraveler A4.5 ComCiergeA4.6 ComMerchantA4.7 ComPortalA4.8 Sylantro PresentationA4.9 Sylantro Pricing
 A5.0 VocalData Data
A5.1 VOISS OverviewA5.2 VOISS Desktop PortalA5.3 VOISS MobilityA5.4 VOISS Administrator A5.5 VOISS VPNA5.6 VOISS Proxy Firewall VF-1A5.7 Security PresentationA5.8 VocalData PresentationA5.9 VocalData Presentation
A6.0 Glossary of AcronymsA7.0 References
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