Optimizing Transport for your Business

One solution, worldwide.

Sagawa Express works with customers of every size in all industries. We ship all varieties of goods daily, from a single document to items like fresh produce, precision equipment and large industrial machinery. Logistics present different challenges for each customer. No two challenges are exactly the same. As such, we believe it important to propose separate logistics solutions optimized for each one of our individual customers. We get to the bottom of customers various needs, determine the nature of their business, and solve even their unseen issues. Fit Your Business We propose one solution for the entire world to fit your business. That is the Sagawa Express mission to become your best solution, and your partner.

Message from the President

Challenging to become The Chosen Leading Company

Sagawa Express started in 1957, delivering its first package between Kyoto and Osaka. In the more than 50 years since, we have inherited hikyaku no kokoro (the spirit of express messenger.) We have continued to put our heart and soul into delivering your precious cargo, all the while keeping your wishes in mind. Recent transformations in the transportation and logistics industry have seen great changes in distribution style from production-based to consumption-based, with dramatic increases in areas such as internet sales. As a result, customers demand more efficient shipping services with higher added value from distribution providers than ever before. It is SG Holdings Group, centered on Sagawa Express, who needs to step up and deal with such market circumstances and issues. In March 2007, we formulated the group management vision for where our focus for the next 10 years should lie. This vision states that Each group company constructs its business platform and creates new value. SG Holdings Group has passed through its first three-year mid-term management plan, SGH First Stage Plan, and moved on to the next
Sagawa Express Co., Ltd. President and CEO

step, starting the new Second Stage Plan in March 2010. In the Sagawa Express Second Stage Plan, we make our slogan Challenging to become The Chosen Leading Company! To achieve our mid-term plan, we will strive to enhance and expand our express delivery business, while working with other group companies to create and develop new businesses. At the same time, we consider safety first as a transportation and logistics company. Further, we aim to be the business of choice for all our stakeholders by encouraging environmental protection and even further contributions from group companies.

Shouichi Heima

Corporate Profile / List of Executive Officers

Corporate Profile
Trade Name Headquarters Location President and CEO Founding Date Company Establishment Capital Equity Shareholders Employees Vehicles Main business details Sagawa Express Co., Ltd. 68 Tsunoda-cho, Kamitoba, Minami-ku, Kyoto, Japan Shouichi Heima March 1957 November 1965 11,275,000,000 yen SG Holdings Co., Ltd. (100%) 48,751* 26,869 (Including mini-vehicles)* Express delivery, other shipping services and related operations
*As of March 2011

Officers and Executive Officers

Chairman President and CEO Senior Managing Director Managing Director Managing Director, Executive Officer Director, Executive Officer Director Corporate Auditors Eiichi Kuriwada
SG Holdings Co., Ltd. Chairman and President

Officers

Akihiro Kawabata
Sales Supervisor

Shouichi Heima Nobuaki Kondo Kenji Hisamori

Management Supervisor

Yasuji Ioka
Sales Strategy General Manager

Kazuhiro Nakagawa
Transport Service Development, Air Cargo Sales General Manager

Noriyuki Bessho
Quality Assurance General Manager

Akira Ueoka
Sales Supervisor, Kanto Branch Office President

Koji Nakatani
Business Analysis Supervisor

Masaki Oohara
Chubu Branch Office President

Yasuhiro Onishi
General Affairs General Manager

Akira Takemura
Finance and Accounting Supervisor

Naoki Edanaka
Personnel and Safety Control General Manager

Kiichi Suzuki Masayuki Tominaga

Hideo Kikuchi
Hokkaido Branch Office President

Kimiaki Sasamori
Tohoku Branch Office President

Outside Corporate Auditors

Kazuhito Ishii Hisashi Fujiki

Nadao Yoshiura
Kanto Branch Office Vice-President

Tomoki Sano
Kansai Branch Office President

Hidenori Ishikawa
Chugoku-Shikoku Branch Office President

Kazuaki Shibata
Kyushu Branch Office President

June. 2011

Nationwide Offices

Sagawa Express has expanded to seven branch offices, seven sub-branch offices and over 370 offices nationwide to transport your packages more efficiently. We are also actively developing smaller service centers and stores to support your business locally.

Head Offices
1 Kyoto Head Office
68 Tsunoda-cho, Kamitoba, Minami-ku, Kyoto Tel: 075-691-6500

Branch Offices

Keiji Sub-Branch
Tel: 075-681-8181

3 Hokkaido Branch Office

18-Kita4-1, Hon-dori, Shiroishi-ku, Sapporo, Hokkaido Tel: 011-865-1828

4 Tohoku Branch Office

7-5-3 Ougimachi, Miyagino-ku, Sendai, Miyagi Tel: 022-259-1112

5 Chubu Branch Office

1350 Sosaku, Mitsubuchi, Komaki, Aichi Tel: 0568-77-7310

2 Tokyo Head Office

2-1-1, Shinsuna, Koto-ku, Tokyo Tel: 03-3699-3666

Kanto Branch Office

Tel: 03-3699-3330

6 Kansai Branch Office

4-4-51 Shimaya, Konohana-ku, Osaka Tel: 06-6460-1122

7 Chugoku-Shikoku

8 Kyushu Branch Office

4-12-5 Hakozaki-Futo, Higashi-ku, Fukuoka Tel: 092-631-5255

Branch Office
1-19-20 Dejima, Minami-ku, Hiroshima Tel: 082-256-6219

Sub-Branches

9 Nishi-Kanto Sub-Branch
7-3 Torihama-cho, Kanazawa-ku, Yokohama, Kanagawa Tel: 045-775-1311

10 Kita-Kanto Sub-Branch
1-4-1 Ryutsudanchi, Koshigaya, Saitama Tel: 048-986-3681

11 Higashi-Kanto Sub-Branch
42-5 Shiomi-cho, Funabashi, Chiba Tel: 047-431-2205

12 Koshinetsu Sub-Branch
700-1 Oaza-Inoue, Suzaka, Nagano Tel: 026-251-2522

Branch Offices Hokkaido Tohoku Kanto Chubu Kansai

Chugoku-Shikoku

Sales Offices

Smaller Stores

13 Hokuriku Sub-Branch
To-80 Kigoshimachi, Kanazawa, Ishikawa Tel: 076-257-2020

14 Shikoku Sub-Branch
4-10-22 Asahimachi, Takamatsu, Kagawa Tel: 087-822-8499

Kyushu Total

27 44 113 44 49 43 54 374

5 13 264 34 113 26 50 505

13 12 8 7 6 14 10

1
5

2
9

11

(As of September. 21, 2011)

Corporate History

Innovative products and services, and environmental initiatives. Through its history, Sagawa Express has and continues to answer the needs of the times.
1957
March Primarily operating between Kyoto and Osaka, Sagawa Express founder Kiyoshi Sagawa establishes a courier service in Kyoto.

2000
August Another 104 offices acquire ISO9001 certification, bringing the Sagawa Group total to 326 offices. Completed delivery notification e-mail service and delivery receipt request service launched on company website. November Tokyo / Koto-ku mail center completed. December Officer system introduced.

Three-wheeled delivery truck used in 1962

2001
February August Delivery completion notification data now sent in real-time. The head office, all branches and all offices nationwide have 2000-standard ISO9001 certification. Head office acquires ISO14001 certification.

1962
June Sagawa Inc. founded.

1965
November Sagawa Express Co., Ltd. established.

2002
December Ministers Award for Global Warming Prevention Activity received from the Ministry of Environment.

1984
December Sagawa national route network completed.

2003
May July Sagawa Express signs up with WWF Japans Climate Savers Program for CO2 reduction. e-collect shopping navigation service launched.

1985
January Freight tracking system launched.

2004
March
Operators at work

1989
October Sagawa Express wins its first Grand Prize in the National Truck Driver Contest, sponsored by the Japan Trucking Association. Receives Prime Ministers Prize for achieving the first perfect score in the history of the competition.

Super Rail Cargo service for special express container train transport started. Hikyaku Yu-Mail service started.
Super Rail Cargo

2005
March April US business model patent acquired for e-collect. Hikyaku Security Express service started.

1992
June Hiden Series service for shipment support system launched.

2006
March Hikyaku Green Mail service started. SG Holdings Co., Ltd. established as a pure holding company. Japanese business model patent acquired for e-collect. Hikyaku PC Express service started.

1996
April Hikyaku Air Express service started.

1997
June Sagawa Eco Project Promotion Committee inaugurated.

July

2007
Sagawa Express completely redesigns the Hikyaku Mark, employee uniforms and product names to mark its 50th anniversary. June Large-sized furniture/appliance installation and transportation started. October Consignee Indentification Delivery Service started. March

1998
March June August Hikyaku Courier home delivery service started. Sagawa Eco Project Promotion Committee receives Environmental Agency Director Generals Award for efforts in preventing global warming. Sagawa Express Head Office and 30 offices throughout Japan obtain ISO9001 certification.

2008
February Hikyaku Courier with CO2 Emission Credit started.

1999
February March June August Hikyaku Artwork Transportation service started. Hikyaku Cool Express service for refrigerated transport started. Package tracking service launched on Sagawa website. Another 192 offices acquire ISO9001 certification, bringing the Sagawa Group total to 222 offices. September es online business support service launched.

2009
February World Supply Co., Ltd. becomes Sagawa Group subsidiary. March Sagawa Express head office and Tokyo head office acquire ISO27001 certification. April Hikyaku Special Correspondence Delivery service started. June Recall Total Service started. July Shorts introduced for sales driver summer uniforms. Document Storage Service started.

2000
February Package tracking for mobile internet on cellular phones launched. Delivery receipt request service also launched. March Hikyaku Moving Express service started. sgx started. Hikyaku Cool Express service started. Hikyaku Mail Express service started. Specified Time Delivery service started. Completed delivery notification e-mail service started for mobile internet on cellular phones. June e-collect started.
Credit card payment with e-collect

2010
June Sagawa Express receives the 11th Logistics Environmental Achievement Award for providing individual CO2 emissions data for each of its customers. Gion Sagawa Express service started. Biz-Navi navigation system for home delivery vehicles introduced. Invoice form redesigned. Gion Sagawa Express
* All products and services given with current names only.

July

October

June. 2011

Logistics Solutions

What kinds of services do our customers want? The answer to this question is to not just stop at providing the customer products and services, but to solve problems with the

Solving your problems to create a new future.

current system and create the next logistics infrastructure together with the customer. We have always pursued our own business potential from our customers perspective. You need to find the source of your problems, and ask yourself what the next step in accelerating your business should be. We help by using our vast knowledge in logistics to comprehensively analyze the current system, and then propose an optimal solution to the problems. We contribute to your business by being your best solution, and your partner.

Create

Logistics Solutions

At Sagawa Express, we propose logistics solutions that deal with the many varied needs of our customers. We utilize a variety of shipping services and infrastructure to help customers in activities such as launching net businesses, handling environmental issues or reducing their lead times.

Sagawa Express Logistics Solutions

Domestic Delivery Support

We have developed a number of delivery services, centered on our express delivery business. We are working to build up a nationwide network for installing and transporting large furniture and home appliances, develop environmentally sound products and community-based businesses, and expand our next-day delivery region. We also work to answer our customers delivery needs by producing charter delivery services, mailing services, moving services and more.

International Delivery Support

Sagawa Global Logistics, a SG Holdings Group company, coordinates international logistics with its links to related companies in Japan and overseas. They take on everything from ship or plane arrangements, customs clearance, storage and other shipping procedures in an integrated package. They use their intelligence network, built on experience and knowledge of the international logistics and import/export businesses, to transport your cargo door-to-door.

Logistics Support
Provided through links with Sagawa Global Logistics. We propose an outsourcing proposal including the entire logistics process. By developing our business to totally support your logistical needs, we strive to differentiate ourselves from the competition and help you simplify the labor involved in distribution and cut costs.

Procurement Support
Manufacturing businesses cant expect to streamline their logistics and cut costs by improving their storehouse, transport and other sectors alone. We help these companies by optimizing their entire logistical operation as a whole. This involves not just carriage and delivery of individual packages, but building a logistics system based on a strategic plan. We handle the entire process from procurement through packing, inventory control and delivery.

Logistics Consulting (3PL)

Third-party logistics (3PL) refers to outsourcing a companys logistics to a third party company. As your outsourced logistics provider, Sagawa Express will optimize your entire logistical operation, comprehensively tackling issues with your procurement, production, sales and recovery.

Supply Chain Management Consulting (SCM)

By compressing your management assets, or inventory and fixed assets, we aim to improve your corporate valuations, and at the same time improve your cash flow from order acceptance to payment receipt. We do all this by proposing things such as revising work flow for each of your sites, standardizing storehouse operations, implementing transparencies over the entire logistical process, and cutting inventory and space used.

Dec. 2010

Safe and Secure Delivery Services

Transport
We transport things. At a glance, it appears to be a pretty simple business. Our

Transport at Sagawa Express grows based on our customers.

experience in providing various shipping services, however, tells us that there is more to this simple business than appears. We understand that the things we transport are your precious cargo. When you approach your work sincerely from the customers perspective like this, the ideas for shipping services are endless. We think about what we can do to safely deliver your package even just the slightest bit faster. Our style is to fashion all our shipping services with the customers needs in mind. This is what we will continue to do.

Safe and Secure Shipping Services

Sagawa Express shipping services: transporting with you in mind hikyaku no kokoro (The spirit of an express messenger) has not changed since Sagawa Express was established.
Hikyaku no Kokoro
hikyaku no kokoro refers to our motto of being swiftly, surely and carefully with deliveries by putting the customer first. Thus, it is the mission of each of our employees to deliver your package responsibly and in good faith.

Hikyaku Courier

This is our basic shipping service, accepting and safely delivering your package. This service delivers any package with total length, width and height within 160 cm and weight within 30 kg nationwide within Japan, 365 days a year.

This service combines the nationwide success of Sagawa Express and the cool storage equipment of Nichirei Logistics Group, a major player in logistics for processed food and chilled goods. We ensure the quality of your products, providing optimized temperature control and letting you select routes.

Hikyaku Cool Express

Proper temperature control provides total support for transport of your frozen and refrigerated goods. Refrigerated goods: 2-10C, frozen goods: -18C and lower Size: L/H/W dimensions within 140 cm total Weight: 20 kg or lower

This service allows next-day air delivery anywhere from Hokkaido to Okinawa. Use this service if you need your packaged delivered to a far off corner of Japan quickly.
offer the following two options to fit your needs:

Hikyaku Air Express

Next-morning delivery
Package shipped on the last flight of the pickup day, and delivered the following morning. (No packages shipped on Sunday or Japanese holidays)

Next-day delivery
Package shipped on the first flight the day after picked up, and delivered that day. (Delivery not available for all Sundays or Japanese holidays)

We also have a variety of shipping services optimized for your intended use, from international business to personal. We shall continue to work at developing transport to fit different package configurations and your needs.

Dec. 2010

Transport

Expanding Shipping Services

Our services are all for your business. They also involve more than just proposing

Services that produce legitimate results support our customers.

large-scale logistics solutions. All the shipping services we provide were developed by listening to you, our customers. We have worked to not only make improvements in terms of convenience and security, but also proactively work on social issues, like reducing environmental burden. Another appeal of these services is their ease of use for anyone. Small improvements produce legitimate results. This is another of our approaches in our pursuit of your satisfaction.

Support

Expanding Shipping Services

Adding extra value to transport. Shipping services with tangible results upon every use.

e-collect is a payment on delivery service to collect product payment on behalf of the shipping partys behalf when delivering. Besides cash, the accepting party can pay using credit cards or debit cards. Our sales drivers carry payment terminals to accept payments at the point of delivery. The terminals erase transaction data upon payment completion, leaving no worry of personal information leaks. The shipping party can also preset payment options to only accept cash or allow payment by card.

e-collect

These services are specially designed as low-costs option when no signature is needed for package receipt. Packages are delivered to the recipients mailbox.

Hikyaku Mail Express Hikyaku Yu Mail Express

Hikyaku Mail Express

Sagawa Express delivers magazines and catalogs of dimensions up to 70 cm total and weights up to 1 kg. Delivery status can be checked with barcodes for cargo tracking.

Hikyaku Yu Mail Express

For packages up to lengths of 34 cm, widths of 25 cm, heights of 3.5 cm and weights up to 3 kg. Cut delivery costs further by letting Sagawa Express send your packages to the post office. Packages will be delivered by postal workers.

Deliver packages to private residences within your desired time range. We have

Time Express

very exact time windows available for delivery times. Not only does this benefit the recipient, but also helps limit CO2 emissions from redelivery by eliminating deliveries when the recipient is not home.

Supporting your business through transport. We support you by providing convenient,

which your end users can appreciate as well. We promise you legitimate satisfaction and greater peace of mind.

Dec. 2010

Support

economical services

Sagawa Express CSR Activity

As the core company of SG Holdings Group, Sagawa Express promotes a wide range of initiatives to help enrich people through interaction with our customers, local residents and all our stakeholders.

Safety Initiatives
At Sagawa Express, safe driving is our most important management issue. We work to improve our sales drivers driving skills and safety awareness through in-depth driving instruction and drivers contests. We also hold traffic safety class for children and the seniors, and communicate with local residents to instill in them the importance of following traffic rules. We are helping create a safe and secure culture through such activities.
Sagawa Express Driver Contest Sagawa Express Traffic Safety School

Environmental Initiatives
To us at Sagawa Express, cutting emissions to prevent global warming is an issue that must be seriously addressed as we expand our logistics business. We are working to reduce our emissions by using CNG trucks, manually collecting and delivering packages at our service center and through other efforts. We also hold nature experience studies, forest preservation activities and environmental classes to convey the wonders of nature and importance of environmental protection to local residents, our employees and our many stakeholders.
Service Center Nature Experience Studies (Rice Planting)

Relationship with

Society
a pleasant working

We believe communication between our employees, customers and local residents is essential to our company expanding together with society. Sagawa Express listens to all our stakeholders to provide high quality, value-adding services and strives to make

environment for our employees. We also contribute to society through sports and cultural activities, holding sports classes for local children and other activities.
Childrens Workshop Soccer Class

The SG Holdings Group

Through its links with other SG Holdings Group companies, Sagawa Express aims to create new value for its customers.
Pure Holding Company
SG Holdings Co., Ltd.

Domestic Group Companies

Sagawa Express Co., Ltd. Sagawa Moving Center Co., Ltd. World Supply Co., Ltd. Sagawa Global Logistics Co., Ltd. Sagawa Logistics Partners Co., Ltd. Sagawa Advance Co., Ltd. SG Motors Co., Ltd. SG Motors Kan-etsu Co., Ltd. SG Systems Co., Ltd. Sagawa Financial Co., Ltd. SG Realty Co., Ltd. SG Expert Co., Ltd. SG Fielder Co., Ltd. Nouvelle Golf Club Sagawa Co., Ltd. Sagawa Forestry Co., Ltd.

Foundations
Sagawa Foreign Students Scholarship Public Interest Foundation Sagawa International Economic Cooperation Foundation Sagawa Cancer Research Promotion Public Interest Foundation Sagawa Art Museum Public Interest Foundation

Auxiliary Organizations
SG Holdings Group Health Insurance Association SG Holdings Group Corporate Pension Fund

Overseas Group Companies

1 Tianjin Poly-Sagawa International Trading Co., Ltd. 2 Sagawa Silox Qingdao Co., Ltd. 3 Sagawa Silox Shanghai Co., Ltd. 4 Shanghai Dazhong Sagawa Logistics Co., Ltd. 5 Shanghai Poly-Sagawa Logistics Co., Ltd. 6 Poly-Sagawa Logistics Co., Ltd. A BEIJING BRANCH B DALIAN BRANCH C TIANJIN BRANCH D QINGDAO BRANCH E GUANGZHOU BRANCH 7 Sagawa Logistics Korea Co., Ltd. 8 Sagawa Express International Taiwan Corp. 9 Sagawa Express (H.K.) Co., Ltd. 10 Sagawa Express Philippines, Inc. 11 Sagawa Global Logistics (Philippines) Inc. 12 Sagawa Express Thai

A C

1 D 3

B 2 5 8

Korea 7

Japan

China

18 4

Taiwan

Hawaii
17

Thailand 12
13

Vietnam

10 Philippines 11

Container Distribution Service Co., Ltd.

13 Sagawa Express Vietnam 14 Sagawa Global Logistics (Malaysia) Sdn. Bhd. 15 Sagawa Express Singapore, Pte., Ltd. 16 P.T. Sagawa Express Indonesia 17 Sagawa Express Hawaii, Inc. 18 Wuxi FeiSu Logistics Information Technology Co., Ltd.

14 Malaysia 15

Singapore

16

Indonesia

June. 2011