KAVITHA C kavithakumark@gmail.

com

#52,Patalamma Temple St III Cross,BilekanaHalli Bannergatta Road Bangalore.

Cell:+9731901201 Home:9347150873

CUSTOMER CARE MANAGER With an impresive 5 Yrs track record of success Providing swift resolution to customer complaints,Ultimately reparing trust & Winning Loyalty Handling and assisting clearing team in handling and processing cheques of huge volumes on a daily basis.Handling and monitoring of day to day general operations for both retail as well as corporate clients. Possess exceptional ability to build productive relationships.resolve complex issues and with customer loyalty. Demonstrate outstanding problem and active listening skills-able to diffuse difficult customer situations with tact and ease Acknowledged for unwavering commitment to providing exceptional customer service.

ING VYSYA BANK LTD CUSTOMER CARE MANAGER Handle Customer inquiries,Complaints,Billing questions and payment extension/service request.Managing a high-volume workload within a deadline-driven environment. Handled General Banking Operations, activities are Cash Management Service operations, fixed deposits, electronic fund transfers, demand drafts, pay orders, cash transactions, RTGS transfers, Government Business Module transactions etc. Make Service changes,recommend service options and schedule installations for phone,fax and computer lines.Provide detailed and accurate accounts of customer calls for prevention of audit issues.Consistently meet and/or exceed Branch head expectations. Awarded with Employee of the month for commitment to going above and beyond the call of duty on a regular basis. Resolve an average of 250 inquiries in any given week,exceeding weekly targets by25% .Consistently meet performance benchmarks in all areas(speed,accuracy,volume). Selected to train new customer care managers Lead generation for Business from the Existing and New Customers Good knowledge on Demat services: account opening process,Recoveries of Demat Dues, processing of DRFs & RRFs and Expert in share transactions Interacting with R&T Agents,Account closures ,and Expertise in Billing calculation Good understanding about issuance of Delivery Instruction Books to Clients Processing of RRFs ,Good knowledge about Pledge functionality of the shares and Expertise in Inter depository operations

INDIA BULLS SECURITIES PVT LTD EXECUTIVE DEALER 2Yrs as excutive Dealer offered suggestions to the customer ,answered questions and provide private consultations. Consistently generated additional revenues utilizing through product knowledge and friendly sales techniques to up-sell product specials and complementary products of wealth mgt Awarded as best sales person recognition in 2007 for achivement of cross sales Streamlined the product information search process by creting a detailed product internet site.reducing the average representative call time by 45 sec.

EDUCATIONAL QUALIFICATIONS: M.F.M. (Master of Financial Management) from S.V. University Tirupathi, A.P. (2005) B. Com Computer Applications, Women Degree College, S.V. University, Tirupathi, A.P. ( 2002.) Other Qualifications: NSDL Certifications Depository Operations Module Capital Markets (Dealers) Module Derivatives Core Module Personal Details: DOB Gender Marital Status Languages Known :16/04/1982 :Female :Married :English, Telugu,Kanada,Tamil & Hindi.

KAVITHA C