Welcome to Scribd. Sign in or start your free trial to enjoy unlimited e-books, audiobooks & documents.Find out more
Standard view
Full view
of .
Look up keyword or section
Like this

Table Of Contents

1 Getting Started
1.1 Global Definitions
1.2 History of Changes
2 Technical System Landscape
2.1 Related Documentation
3 Monitoring of SAP CRM
3.1 Alert Monitoring with CCMS
CCMS Monitoring Installation and Setup
Alert Monitoring of Components CRM Appl Server ABAP CRM Middleware CRM-Specific qRFC Monitors
Customizing of the CCMS qRFC Monitors Monitoring the Communication Station Search and Classification (TREX) SAPconnect SAPphone
3.1.3 Scenario Alert Monitoring Web Channel Management
Lead Management in Partner Channel Management
3.2 Detailed Monitoring, Problem and Performance Analysis Tools
3.2.1 CRM Server Analysis Tools Monitoring Cockpit (Generic)
Generation Information
Runtime Information
Message Processing Active
Data Exchange using qRFC Queues
Adapter Status Information
Parameters in ERP Backend(s)
CRM Middleware BDoc Messages in the Flow
CRM Middleware R&R Queues
Status of R&R Queue Demon
Status of R&R Queues
System Settings Monitoring Tools/Statistics Background Jobs
3.2.2 SAP Virtual Machine Container
3.2.3 ERP Backend System Analysis Tools
3.2.4 Communication Station Analysis Tools
3.2.5 Mobile Client Analysis Tools
Rollout Manager Analysis Tools
SAP CRM Java Components Java Monitoring and Management Java Problem Detection and Analysis Error Handling for Web AS Java Monitoring of SAP NetWeaver Java Development Infrastructure Detailed Monitoring of CRM Java Components
CRM Interaction Center (IC) WebClient Analysis Tools
Simplified ABAP Messaging (SAM) Trace Analysis Tool
Interactive Script Editor (ISE) Trace Analysis Tool
Software Agent Framework Diagnosis Tool
E-Mail Response Management System
Business Communication Broker and Integrated Communication Interface (BCB/ICI)
Trace View
Trace Level Adjustment
Internet Pricing and Configurator (IPC)
SAP Business Information Warehouse (SAP BW) SAPphone SAP Business Workflow Data Archiving Monitor
3.2.9 CRM Middleware Monitoring for Groupware Integration Groupware Connector
3.2.10 BW Adapter Analysis Tools
Segment Builder Analysis Tools
Web Application Components
Case Management
CRM Middleware Monitoring for Field Applications
CRM Mobile Client Problem Analysis Tool for Field Applications Interaction Center Sales
Account Management Product Master Partner/Product Ranges Marketing
Lead Management
Product Proposal
External List Management
External List Management in CRM
External List Management in BW Marketing Planning Trade Promotion Management
4 Management of SAP Technology
4.1 Administration Tools of Software Components
4.1.1 BW Adapter
4.1.2 Web Channel and Partner Channel Management Components
4.1.3 Interaction Center
4.2 Starting and Stopping
4.3 Backup/Restore and Recovery
4.3.1 Backup and Recovery in an SAP CRM System Landscape CRM Server
Consistency Among CRM Server and ERP Back End
General Recommendations About Consistency Checks
Data Integrity Manager DIMa Sales
Business Partners
Sales Documents
Product Master
Product / Product Ranges
Software Agent Framework (ABAP)
Activities After a System Crash
4.4 System Copy
4.4.1 SAP NetWeaver Application Server Post System Copy Steps
4.4.2 Interaction Center (WebClient)
4.5 Periodical Tasks
Scheduled Periodical Tasks Loyalty Management Mass Upload of Member Activities Partner Management in Partner Channel Management Marketing Planning Segment Builder Caches
Required Manual Periodical Tasks Loyalty Management Software Agent Framework Top n Product Lists (Marketing – Product Proposal) Service Contract and Entitlement Management Planned Services
4.6 Logon and Load Balancing
4.7 User Management
4.8 Printing
5 High Availability
5.1 Web Channel and Partner Channel Management
5.2 Interaction Center
6 Software Change Management
6.1 Transport and Change Management
6.2 Development Requests and Development Release Management
6.3 Template Management
6.4 Quality Management and Test Management
6.5 Support Packages and SAP Notes Implementation
6.6 Release and Upgrade Management
7 Troubleshooting
7.1 CRM Middleware
7.2 Mobile Laptop Solution – Export Import Manager Error message: Not able to Import from CAR file Error message: Not able to Import from CAR file
7.3 Groupware Connector
7.4 Web Channel and Partner Channel Management
7.5 Interaction Center (WebClient)
Simplified ABAP Messaging (SAM)
7.6 Loyalty Management Simulation of Member Activity
7.5 Supportability Tools
7.5.1 ARS DB Consistency Checker
7.5.4 Environment Analyzer Report Analyzer Tool
7.5.5 Environment Check Modeler Tool
7.5.6 Metadata Consistency Checker
7.5.7 Runtime Analyzer - BO Browser
7.5.8 Runtime Analyzer - Trace Viewer
8 Support Desk Management
9 Industry-specific Scenarios
9.1 Utilities
9.1.1 Scenario Alert Monitoring
Service Processes for Utilities
Sales Management for Commercial and Industrial Customers
Sales Management for Residential Customers
Scenario-Specific Problem Analysis Tools Sales Management for Commercial and Industrial Customers Sales Management for Residential Customers
Scenario: Service Processes for Utilities
Account Origination
9.1.4 Related Documentation
9.1.5 CRM-specific qRFC Monitors
9.1.6 CRM Server Analysis Tools
Monitoring Tool (Transaction)
Used in FS AO for monitoring of
9.1.7 ERP Backend System Analysis Tools
9.1.8 Archiving
9.1.9 Support Packages and SAP Notes Implementation
9.2 Public Sector
9.2.1 8.2.1 Scenario Social Case Management
9.2.2 Service Processes for Grantor Management
9.2.3 Grantor Program Middleware queues and ERP integration overview
Appendix B
9.3 Related Guides
9.4 Related Information
0 of .
Results for:
No results containing your search query
P. 1


Ratings: (0)|Views: 1,340|Likes:

More info:

Published by: Sreenivas Parthasarathy on Dec 02, 2011
Copyright:Attribution Non-commercial


Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less





You're Reading a Free Preview
Pages 4 to 85 are not shown in this preview.
You're Reading a Free Preview
Pages 90 to 104 are not shown in this preview.
You're Reading a Free Preview
Pages 108 to 128 are not shown in this preview.

Activity (15)

You've already reviewed this. Edit your review.
1 hundred reads
1 thousand reads
zanaty990 liked this
Praveen Asthana liked this
keimma liked this
zanaty990 liked this
Thahir Ahmad liked this
Tom Marks liked this
morasudhakar liked this
pandian liked this

You're Reading a Free Preview

/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->