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T A B L E O F C O N T E N T S2Energy Management4Water Use Management6Wastewater Management8Waste Management10Chemical Use12Purchasing14Contribution to Biodiversity and Nature Conservation16Contribution to Community Development18Social Issues in the Workplace20Environmental Management Systems22Sources of Further InformationA C K N O W L E D G M E N T S
This handbook was written by James E.N. Sweeting and Amy RosenfeldSweeting. The authors would like to extend a special thank you to themembers of the Supply Chain Working Group of the Tour Operators’Initiative for Sustainable Tourism Development for providing commentson several drafts of this handbook. In addition, we are grateful toJacqueline Aloisi de Larderel and Giulia Carbone of the United NationsEnvironment Programme; Glenn Prickett, Sarah Raposa, Laury Saligman,Amy Skoczlas, Frank Stewart, and Christopher Woods of The Center forEnvironmental Leadership in Business at Conservation International;Christian Heltne and Clare Nielsen of Conservation International; KarenFletcher of the International Hotels Environment Initiative; Lucy Amis ofthe International Business Leaders Forum; Dirk Belau of theInternational Labour Organization; Nico Visser of TUI Netherlands; BillMeade of PA Consulting; Kelly Robinson of Punta Cana Resort & Club andIlene Rosenfeld for their comments.
T H E M E M B E R S O F T H E T O U R O P E R A T O R S ’I N I T I A T I V E F O R S U S T A I N A B L E T O U R I S MD E V E L O P M E N T A R E :
Accor (France)LTU-Touristik GmbH (Germany)Atlas Voyages (Morocco)MyTravel Northern Europe (Sweden)Aurinkomatkat-Suntours (Finland)NS Travel (The Netherlands)British Airways Holidays (UK)Orizzonti (Italy)DiscoveryInitiatives (UK)Premier Tours (USA)Dynamic Tours (Morocco)Settemari (Italy)Exodus (UK) Studiosus (Germany)First Choice (UK and Ireland) Travel Walji’s PVT (Pakistan)FreeWay Adventures (Brazil)TUI Group (Germany)G.A.P. Adventures (Canada)TUI Northern Europe (UK & Nordic Countries)Hapag-Lloyd Kreuzfahrten (Germany)VASCO Travel (Turkey)Hotelplan (Switzerland)Viaggi del Ventaglio (Italy)KEL12 (Italy)
W H Y W E C R E A T E D T H I S H A N D B O O K
Hoteliers around the world are recognizing that responsible environmental andsocial practices translate into benefits for business, the environment and theglobal community. From providing cost savings and reputation benefits toensuring the long-term appeal of a destination to travelers, good environmentaland social practices make good business sense.This handbook provides an overview of ten key environmental and social issuesthat are critical to the long-term success of the accommodations sector. Foreach issue, we offer a brief summary, the rationale for good practices andexamples of what hotels around the world are doing. Recognizing that thesolutions offered here are not fully exhaustive, we offer sources for furtherinformation within each section and at the end of the handbook.
B E N E F I T S O F R E S P O N S I B L EE N V I R O N M E N T A L A N D S O C I A L P R A C T I C E S
Good practice can result in direct cost savings by reducing energy and waterbills, and sewage treatment and waste disposal costs. Conservation efforts suchas hazardous waste management and water treatment will mean a saferworkplace and common spaces, which, in turn, can decrease staff turnover,reduce lost work time due to injury or illness, and lower liability risks.Publicity about poor practices may damage a hotel’s reputation and lead to lossof business. On the other hand, good practice can be an effective marketingtool within the growing international market of guests seeking environmentallyand socially responsible destinations.Furthermore, adopting sound environmental and social practices offers anopportunity to maintain the quality of a hotel’s surroundings, thereby improvingthe overall experience for guests and increasing support from governmentofficials and neighboring communities. Hotels that fail to protect theirenvironmental and cultural surroundings may contribute to the destruction ofthe very attractions upon which they depend for success, including clean air,safe water and beautiful, healthy surroundings.
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GUI2004 accommodation & good practice in social & environment management _UN
“Practical guide to good practice managing environmental & social issues in the accommodation sector”, edited par Tour Operators Initiative (28pp) -Source: unep (WO, 2004) >>> www.unep.org
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