TITLE VI COMPLIANCE REVIEWOF THELos Angeles County Metropolitan Transportation Authority(Metro)Los Angeles, CA
Final ReportDecember 2011
Prepared ForU.S. DEPARTMENT OF TRANSPORATIONFEDERAL TRANSIT ADMINISTRATIONOFFICE OF CIVIL RIGHTS
Prepared ByThe DMP Group, LLC2233 Wisconsin Avenue, NWSuite 405Washington, DC 20007
Table of Contents
I.
GENERAL INFORMATION ......................................................................................... 1
II.
JURISDICTION AND AUTHORITIES ......................................................................... 2
III.
PURPOSE AND OBJECTIVES ..................................................................................... 3
IV.
BACKGROUND INFORMATION ................................................................................ 5
V.
SCOPE AND METHODOLOGY ................................................................................... 1
VI.
FINDINGS AND RECOMMENDATIONS .................................................................... 7
1.
Inclusive Public Participation .................................................................................. 7
2.
Language Access to LEP Persons ............................................................................ 8
3.
Title VI Complaint Procedures .............................................................................. 15
4.
Record of Title VI Investigations, Complaints, and Lawsuits ................................. 16
5.
Notice to Beneficiaries of Protection Under Title VI .............................................. 17
6.
Annual Title VI Certification and Assurance ......................................................... 18
7.
Environmental Justice Analysis of Construction Projects ....................................... 19
8.
Submit Title VI Program. ...................................................................................... 20
9.
Demographic Data ................................................................................................. 22
10.
System-wide Service Standards and Policies.......................................................... 23
11.
Evaluation of Service and Fare Changes ................................................................ 27
12.
Monitoring Transit Service .................................................................................... 35
VII.
SUMMARY OF FINDINGS AND CORRECTIVE ACTIONS .....................................39
VIII.
ATTENDEES ................................................................................................................44
1
I.
GENERAL INFORMATION
Grant Recipient: Los Angeles County Metropolitan TransportationAuthorityCity/State: Los Angeles, CAGrantee No: 5566Executive Official: Mr. Arthur T. LeahyChief Executive OfficerMetroOne Gateway PlazaLos Angeles, CA 90012-2952Report Prepared By: The DMP Group, LLC2233 Wisconsin Avenue, NW Suite 405Washington, DC 20007Site Visit Dates: July 12-15, 2011Compliance ReviewTeam Members: John F. Potts, Lead ReviewerMaxine Marshall, ReviewerDonald Lucas, ReviewerGregory Campbell, Reviewer
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