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Portal Communications & The Promise Of e-Health

Portal Communications & The Promise Of e-Health

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Published by agiles_8
people everywhere are increasingly benefiting from web-based information technology, and savvy web-users are finding
The outdated information systems traditionally associated with delivering healthcare across North America are not only nonsensical, they're also increasingly resulting in under-use, and misuse of healthcare services.
people everywhere are increasingly benefiting from web-based information technology, and savvy web-users are finding
The outdated information systems traditionally associated with delivering healthcare across North America are not only nonsensical, they're also increasingly resulting in under-use, and misuse of healthcare services.

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Published by: agiles_8 on Dec 13, 2011
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B R E A K T H R O U G H S O L U T I O N S I N C A N A D I A N H E A L T H C A R E
eHealth Communications
eHealth Evolution
A roadmap to success
The Portal Solution
Rapid, real-time data access,greater efficiency, and increasedpatient/physician collaboration
Web Portals
Definition &Description
It’s not the Portal of the future.It’s the future of the Portal.
 
 As a result of these efforts, peopleeverywhere are increasingly benefitingfrom web-based information technology,
and savvy web-users are findingthe outdated information systems
traditionally associated with deliveringhealthcare nonsensical. Antiquatedsystems and processes combined withpoor information flow are increasingly resulting in under-use, and misuse of healthcare services. Add to this thepressure from the full spectrum of consumers, payers, and policy makers,
and all eyes are on the sourcesof wasted resources, operational
inefficiencies, and unsafe care.The call for a significant restructuringof our healthcare system is comingfrom the highest levels of government,demanding that the industry takeadvantage of the time, cost, and resourceefficiencies promised by healthcareinformation technology– includingelectronic health records (EHR) and web-based information exchange.To put the fundamentals in place inCanada will cost between $10-billionand $12-billion, or about $300 for every Canadiancitizen,accordingtoastudyby consultingfirmBoozAllenHamiltonInc.However, returns would be enormous,amounting to about $6-billion a year,in the form of improved quality of care,better safety and greater productivity”as Mr. Richard C. Alvarez, Presidentand Chief Executive Officer of CanadaHealth Infoway identified.
1
Healthcare executives have a uniquechallenge in responding to the eHealthcall to arms, as even new systems may also create inefficiencies and risk forpatients if not utilized properly.Somehow, leaders must enable theirorganizations to evolve while protectingthe financial stability of the institutionand the well-being of the patients. Thisincludes providing the modern tools,training and support to move forwardand evolve their health delivery platform. This can be accomplishedincrementally by growing theuniversal understanding of viable,effective technologies and sharing oursuccesses and failures as an industry.There is no longer any choice about joining the eHealth revolution. It isbecoming the rule, not the exception—andit’sgainingmomentumeverywhere.This is why tools have been introducedto help realize the promise of eHealth. A proven portal solution not only leverages, enhances, and augmentsexisting IT investments, but also evolvesinformation delivery platforms towardsa more open, vendor-neutral, patient-centric environment.
1. Canada Health Infoway provides guidelines and standards for Canadian IT adoption. Infoway's mandate is to provide fully interoperable electronic healthrecords for half of all Canadians by 2009, and the Health Council of Canada has called for full coverage by 2010.
1
Foreward 1Canadas HealthSystem 2Web Portals 3Portal Communication Solution 4eHealth Evolution 5Four Underserved Areas 7The Portal Promise 8Technology That Overcomes 10Adoption IssuesCase Study: 12Hamilton Health SciencesThe Future of eHealth 14
Table Of Contents
B R E A K T H R O U G H S O L U T I O N S I N C A N A D I A N H E A L T H C A R E
The past few years have been busy ones for those involvedwith automation of processes within the healthcare industry.
Portal Communications:
The Promise Of eHealth
 
Canada's health system is a tangled,highly fragmented network that often wastes a great number of resources by duplicatingefforts,leavingunaccountablegaps,andfailingtobuildonthestrengthsof our health professionals and clinicalexpertise. Even though Canada’s healthcare delivery carries a significantly higher price tag than more than mostother industrialized nations, Canadian’sonly receive only about half of therecommended care for that investment.With an aging population, extended wait times, and chronic conditionsreaching epidemic proportions, ourhealthcare system will not survive without radical change.eHealth, the application of web-basedinformation technology to healthcare,can profoundly change the way thebusiness of healthcare is conducted—making it safer, more affordable, andsignificantly more efficient. However,transforming traditional modes of delivering care will require Health Careorganizations (HCO) to take advantageof the enormous potential offered by information technology in far morecomplex ways. Previously, eHealth was stalled by interoperability issuesand a lack of workflow-driven, secureinformation exchange. Today however,progressive technology and innovativesolutions are enabling unprecedentedadvancements.The relatively brief history of HealthInformation Technology (HIT) hastaught organizations the high costs of failure, which has caused Health CareOrganizations (HCO’s) to prudently proceed with guarded optimism. Although there is recognition of thebenefits of eHealth, when combined with a market already crowded withHIT vendors attempting to help HCO’srealize a return on investment (ROI,)it becomes increasingly difficult toidentify a vendor with a meaningfultrack record. As such, the majority of Health Care Organizations have been watching the progress of vanguardorganizations before they commit theirtime and money.Waiting to join the eHealth movementhas its own disadvantages. Besidesprolonging current inefficiencies,laggard organizations may miss animportant window of opportunity,and the benefits of adopting eHealthstrategies are too great to ignore.For HCO’s determined to take advantageof the current Infoway driven EHR environment, the next imperative actionis to outline an appropriate technicalplatform for their eHealth strategy.Fundamentally, organizations areseeking a platform that allows theseamless delivery of informationacross the continuum of healthcare.Fortunately, this objective can be met without cost-prohibitive, universalreplacement of existing HIT. Movingforwards with a portal communicationsstrategy can bind the informationtechnology of disparate facilities andstakeholders into an interactive usercommunity using advanced, but proven, web portal technologies.
2
2.Frost & Sullivan (http://www.healthcareandlifesciencesIT.frost.com) from “Growing Integration and Need for Single Point of Contact DrivesHealthcare IT Platforms Market, 2007.”
According to Frost & Sullivan
2
,increasing integration iscreating the need for a single
point of contact to healthcare IT(HIT) systems, which in turn,
isdriving the eHealth market.
Canada’s Health System:
A tangled, highly fragmented network

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