A. Fred et al. (Eds.): IC3K 2010, CCIS 128, pp. 297–309, 2011.© Springer-Verlag Berlin Heidelberg 2011
Enterprise Wikis – Types of Use, Benefitsand Obstacles: A Multiple-Case Study
Alexander Stocker and Klaus Tochtermann
Joanneum Research, Steyrergasse 17, A-8010 Graz, AustriaKnow-Center, Inffeldgasse 21a, A-8010 Graz, Austria
In this paper we present the results of our explorative multiple-casestudy investigating enterprise wikis in three Austrian cases. Our contributionwas highly motivated from the ongoing discussion on Enterprise 2.0 in scienceand practice, but the lack of well-grounded empirical research on how enter-prise wikis are actually designed, implemented and more importantly utilized.We interviewed 7 corporate experts responsible for wiki operation and about150 employees supposed to facilitate their daily business by using the wikis.The combination of qualitative data from the expert interviews and quantitativedata from the user survey allows generating very interesting insights. Our cross-case analysis reveals commonalities and differences on usage motives, editingbehaviour, individual and collective benefits, obstacles, and more importantly,derives a set of success factors guiding managers in future wiki projects.
Enterprise 2.0, Web 2.0, Wiki, Knowledge Sharing, Case Study.
Wikis, weblogs and social media platforms proved to be very successful on the Web.Including Wikipedia.com, Facebook.com, MySpace.com and many more they formedparticipative environments, allowing anybody to easily create, share and modify con-tent with very limited technical expertise. Suchlike Web-2.0-platforms steadily low-ered the barrier to share knowledge on the web and are nowadays rich sources forknowledge acquisition.Motivated from their observations on knowledge sharing on the Web 2.0, enterpriseshave slowly begun to acknowledge the value of Web 2.0 principles and technologies.The corporate adoption of Web 2.0 was supposed to lead to manifold business advan-tages for various application domains. The ability of Web 2.0 applications, most notablywikis and weblogs, supporting both corporate knowledge workers and their practices,had been awarded with the term Enterprise 2.0 . While weblogs may serve as a newmedia for corporate communication , wikis illustrate lightweight web based author-ing tools supporting the collaborative creation of content in the enterprise . Besideswikis and traditional weblogs two further types of Web 2.0 applications have emerged:social networking services  and microblogging services . Both applications arealso increasingly adopted in the Enterprise 2.0.