Knowledge Management Andreas Maratheftis-Nueronic IT Consulting- 3 -
The report will focus and deliver to the reader two main points:1. What is knowledge management, why it is important for business today andwhat approach was developed during this reaserach.2. How will this approach be deployed in a real time business environment,what are the benefits and the impact to the organisation and its employeesand the deployment issues that an organisation may encounter whenimplementing KM (knowledge management).Following a 3 month research project, I have developed a method called the Rubik’scube (A.Maratheftis et al,2006) KM method. During this report the concept will beexplained and further developed for the readers understanding.
1.1 Definition of Knowledge Management
There are so many definitions of knowledge management, some are similar someare different. It really depends on how individuals perceive knowledge management;some may perceive KM in terms of the human perspective some in terms of businessterms. I believe it should be both, the combination of the two, enables KM focusedorganisations.Thus knowledge management is a combination of the following:“Capturing, organizing, and storing knowledge and experiences of individual workersand groups within an organization and making this information available to others inthe organization”(http://library.ahima.org/xpedio/groups/public/documents/ahima/pub_bok1_025042.html)“The process of systematically and actively managing and leveraging the stores ofknowledge in an organisation is called knowledge management. It is the process oftransforming information and intellectual assets into enduring value”(www.unisa.edu.au/pas/qap/planning/glossary.asp)“We believe true Knowledge Management is eliciting and sharing the experience andintelligence of everyone working in a particular process”(www.phredsolutions.com/glossary.html)Consequently KM involves, business processes, systems, both software andhardware, sharing of data and information, the transformation of these into valueadded assets to the organisations competitive advantage.
1.2 KM and the real world
It is a fact that the more effectively organisations acquire, use share and maintaindata, information and knowledge the more effective they become. The effectivenesshowever comes down to how each organisational section effectively deploys KM.This is however a hard concept to grasp. Due to the fact that the workers rarelyunderstand the concept of knowledge management and its benefits
and moreover itis very difficult to acquire the thoughts, beliefs, culture, perception and way ofthinking, of managers and employees, and be able to measure it and share iteffectively with other individuals or machines so that this can be efficiently replicatedby others.However, the first step to KM should be that organisation’s should realise it’spotential, it’s importance and perceive KM as another corporate asset and manage
Or in some cases do not wish to share, for a number of reasons, intellectual property,personal gain etc,