Library Feedback November 2011

Your Feedback Our Response

I think your library is wonderful, I could not dowithout it, Library hours are OK.Fabulous, fabulous, lovely people, so happy.I have visited the Frankston Library for the firsttime today. I wish to commend the library on itsspacious, well presented layout and wide aisles. Itis a pleasure to see such a welcoming library andrelaxed atmosphere. Plenty of seats and easy tofind cataloguing of books. Without assistance, Iwas able to locate the books I was looking for.Keep up the good work.A wonderful library with very helpful and efficientstaff. No changes needed.Thanks to everyone for sharing yourexperiences of the library.Thank you for your praise in recognition of ourlibrary service, story times and staff. We striveto provide a warm and welcoming atmospherefor our customers and it’s always great to hearfrom our satisfied customers. We look forwardto your next visit.Please provide drinking water as currently noneavailable. WC basin water is hot!Bottled water is available to buy from the coffeecart when open for business or you arewelcome to bring in your own bottled water.I think it will be good if you put a couple of seatsundercover outside for when we have to wait andit’s raining. Thank you.Thank you for your suggestion.Please would you provide a large sign to letpeople know that artists are painting in the library.Also could they paint in a more prominent spotplease?We have created an A3 sign denoting our Artfor Loan artists – please ask Sunday staff toplace on the events board. Any suggestionsregarding positioning of artists will bewelcomed.Had to turn off my hearing aids because of highpitched noise at Playne St end of library. Manythanks.We have addressed this problem throughengaging a maintenance crew, thus the noisehas ceased in the library.I think it would be a good idea to install a publicphone in the foyer area or outside the library. Iunderstand that almost everyone has a mobilephone but it is in case of emergency and it is thatmobiles are always out of battery. Thanks you.Previously the library had a public phone but itdid not prove to be a cost effective use oflibrary funds. If you do experience anemergency, please speak to our staff aboutusing a library phone.Dear Librarian/Manager, many thanks for smallmobile trolleys on wheels. Superb help formembers who have osteo-arthritis.You are very welcome!I object to religious words being impressed in thelibrary. The choir singing Christmas carols wasnot of good quality and I would be pleased if youwould cancel their performances.The library supports all faiths and localcommunity groups. The U3A choir will continueto perform every few months at the library butwill only include Christmas carols once a year.The music today was a beautiful addition. ThankyouThanks so much for your positive feedback – we like to provide a range of experiences in thelibrary.Why have a coffee cart when it is never open?Great idea but never open. Open the coffee cartor put the coke machine back please.The Coffee cart’s hours of operation areMonday to Friday 10am – 4pm.

Library Feedback November 2011

Your Feedback Our Response

I hope that a liberal policy is taken regarding fineswhere handicapped members of the library areinvolved. I can afford to pay the fines but thelibrary is an important refuge for some and its useshould be encouraged.We invite all patrons to discuss with staff theresolution of library fines and we are alwayswilling to work towards an outcome that willmean that our patrons continue to make use oflibrary services.Would it be possible to have signs placed next tocomputers requesting patrons to not use mobilephones in the library & to keep noise to aminimumThank you for your feedback the library is apublic space and a certain level of noise isunavoidable. Some customers find it helpful touse headphones while working at thecomputers to help reduce any noise in thelibrary. We also have complimentary ear plugsavailable at the counter.Please can you get ‘Hello’ magazine Magazine subscriptions are looked at annually,I will add Hello to the list for considerationHelpful staff – some travel books need updating Thank you, we continually update the travelbooks, if there is a particular country you areinterested in please see one of the librariansNo site required would allow access on yourInternet. It is frustrating when you have businessto do and the only access to the Internet does notallow you to do it. I want my kid to read – notpress buttonsPlease see one of the librarians if you arehaving trouble accessing a particular Internetsite.Many other libraries have portable scanners,which patrons can use in the library. They arecheap to buy and you receive a suggestion to buyscanners each month without fail. Please buythis for your libraryOur IT Department is investigating the scanningcapabilities of the Toshiba photocopiersIt’s great to get an email reminder a few daysbefore the items are due back. What a practical& respectful system. ThanksThank youPlease provide an extra table for thephotocopying area. There is inadequate space tocollate and store for photocopyingThank you for your suggestion another tablewill be arranged.Could DVDs that do not have English dialoguebut sub titles which cannot be changed to Englishdialogue have sub titles only shown on the videocase.We have investigated the DVDs with subtitles.Most DVDs do say which languages thesubtitles are available in although it is often invery small font at the back of the DVD. At thistime we will not be adding any extra stickers tothe DVDsBlues is one of the greatest forms of modernmusic and yet there are less than 50 CDs (Blues& Jazz) in the library. Further more there arefantastic blues musicians here in Australia andthere are none of their CDs. Why so much“popular music” and no real music here? Pleaseless positive feedback on the board and moreconstructive comments!Frankston City Libraries has just over 200 CDsin the Jazz & Blues category, if a CD is notavailable at the branch you attend a freereservations can be placed and the CD(s)delivered to Frankston, Carrum Downs,Seaford or Langwarrin for collection. If youwould like to request we purchase particularCDs or music by a particular artist please see