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Staff feedback to Library patrons
Every month we receive feedback from our patrons whichpraises staff or provides ideas for improving our services. Inreturn, we’d like to share some feedback with you aboutwhy we work here and what we feel most proud of in 2011:
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Success with children’s programs at outreach locations.
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Continued seniors’ classes – 5 years!!
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Successful introduction of Homework Club and Family History Club.
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Local history photos on Flickr and continue digitisation of collection.
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Increase presence in social media.
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Delivery of Bookwell program.
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I like catching up with our elderly patrons!!
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It has thrilled and delighted me to see the amazing students at theHomework Club! They have achieved SO MUCH in 2011 and are reallylooking forward to the year ahead.
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I get great joy and satisfaction in assisting patrons and them leaving feelinglistened to and appreciated.
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Starting my new role with Outreach and book club services … and actually joining a book group myself!
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Providing excellent customer service to patrons.
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Contributing to a culture where our patrons have the ability to ask us toexceed expectations.
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Getting to start up the Family History Club and being able to teachcommunity members new skills.
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Working with our wonderful staff.
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Having a laugh and singing ‘Gulump went the little green frog’ with the storytimers.
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Commitment to team work and each other.
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Started working at Frankston City Libraries.
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Continue successful partnership with Frankston High School.
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Maintaining high level of services with diminishing resources.
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Delivering Home Library Service.
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Joining a lot of new local families as local members.
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Promoting reading and sharing reading experience with our members.
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Rejoining the ‘children’s programs’ team in 2011 – loved it.
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Interaction between children and parents through story time.
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Music in the library.
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