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Table Of Contents

1.1.Background of the Concept of Balanced Scorecard
1.2.Balanced Scorecard as Complementary Tool for Management Accounting
1.3.Balanced Scorecard as a Measurement Tool
1.4.Balanced Scorecard as a Strategic Management System
2.Constructing a Balanced Scorecard
2.1.Establishing Strategy by Building up a Balanced Scorecard
2.1.1.Clarifying and Translating the Vision and Strategy
2.1.2.Communicating and Linking Strategic Objectives and Measures
2.1.3.Planning, Setting Targets and Aligning Strategic Initiatives
2.1.4.Enhancing Strategic Feedback and Learning
2.2.Defining Critical Success Factors and Measures
2.2.1.Financial Perspective
2.2.2.Customer Perspective
2.2.3.Internal Business Process Perspective
2.2.4.Learning and Growth Perspective
2.2.5.Conclusions and Recommendations – How Many Measures to Choose?
2.3.Testing the Balanced Scorecard
2.3.1.Analysing Outcomes and Performance Drivers
2.3.2.Analysing Cause and Effect
2.4.Establishing Action Plan
2.4.1.Setting up Catalytic Mechanisms
3.Implementing a Balanced Scorecard as a Management System
3.1.Case Studies on Implementing a Balanced Scorecard
3.1.1.Practical Aspects of Setting up Balanced Scorecard in a Service Company
3.1.2.Using the Balanced Scorecard at Metro Bank50
3.1.3.Using the Results of a Balanced Scorecard at Sears Company51
3.2.Conclusions and Recommendations on Implementing a Balanced Scorecard
4.Summary
Bibliography
Resümee – Tasakaalustatud hindemaatriksi koostamine ja kasutamine
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7137762 Balanced Scorecard Thesis

7137762 Balanced Scorecard Thesis

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Published by: mushy2009 on Dec 28, 2011
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