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BC0032

BC0032

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Published by: arvind79m9579 on Dec 29, 2011
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12/09/2012

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Fall 2011
 
Bachelor of Computer Application (BCA)
 –
Semester 1
 
BC0032
 –
Communication Skills in English
 –
4 Credits(Book ID: B0 706)
 
Assignment Set
 –
1 (60 Marks)---------------------------------------------------------------------------------------------------------------------------
 
Answer all questions
1.
 
What do you mean by the environmental barrier of listening? Explain with an example
.
[5 Marks]Answer:
Barriers to listening take many forms. It is inevitable that barriers will exist in any interaction, but anything which stops concentration,allowing the mind to wander off the topic, must be recognized and overcome if fully successful communication is to take place.
Environmental Barriers
The following, if encountered, can make us switch off from what is being said,to allow our minds to temporarily concentrate on our surroundings:
 
the room too hot or too cold.
 
the chair uncomfortable
 
the lighting too bright or too dim
 
draughts
 
bad ventilation; stuffy/smoky atmosphere
 
noise
 
sights
 
smells
 
interruptions
 2.
 
Given below is a list of ambiguous messages. For each sentence, construct a polite question you could ask the speaker tohelp clarify the meaning. [5 Marks]
Answer: a) I need this report right away. -Can this report be submitted soon?b) This presentation needs to be perfect. - Canwe have the best presentation? c) Whenever I leave to go to a meeting, nothing gets done in this office.
 – 
 Please take care of your work in my absence d) You did a heck of a job on that proposal.
 – 
 Can the proposal be more specific? e) I just need a little more time to finish the job.
 – 
 Could you please give me some more time to finish the task? 
3. Write a note on the impact of posture as a non-verbal communication
.
[5 Marks] 
Answer:
Nonverbal communication, or body language, is a vital form of communication. When we interact with others, we continuously give andreceive countless wordless signals. All
of our nonverbal behaviors²the gestures we make, the way we sit, how fast or how loud we talk, howclose we stand, how much eye contact we make²send strong messages.
 The way you listen, look, move, and react tell the other person whether or not you care and how well you are listening. The nonverbal signals
you send either produce a sense of interest, trust, and desire for connection²or they generate disinterest, distrust, and con
fusion.It takes more than words to create fulfilling, strong relationships. Nonverbal communication has a huge impact on the quality of our relationships. Nonverbal communication skills improve relationships by helping you:
 
 
 
 Accurately read other people, including the emotions they’re feeling and the unspoken messages they’re sending
.
 
Create trust and transparency in relationships by sending nonverbal signals that matchup with your words.
 
Respond with nonverbal cues that show others that you understand, notice, and care.Unfortunately, many people send confusing or negative nonverbal signals without even knowing it. When this happens, both connection andtrust are lost in our relationships.
4. Explain the communication process in your own words. [5 Marks]
Answer:
Communication can best be summarized as the transmission of a message from a sender to a receiver in an understandable manner. Theimportance of effective communication is immeasurable in the world of business and in personal life. From a business perspective, effectivecommunication is an absolute must, because it commonly accounts for the difference between success and failure or profit and loss. It hasbecome clear that effective business communication is critical to the successful operation of modern enterprise. Every businessperson needs tounderstand the fundamentals of effective communication.The communication process is the guide toward realizing effective communication. It is through the communication process that the sharing of acommon meaning between the sender and the receiver takes place. Individuals that follow the communication process will have the opportunityto become more productive in every aspect of their profession. Effective communication leads to understanding.The communication process is made up of four key components. Those components include encoding, medium of transmission, decoding,and feedback. There are also two other factors in the process, and those two factors are present in the form of the sender and the receiver. Thecommunication process begins with the sender and ends with the receiver.
5. Make a Power Point Presentation to be delivered for 20 minutes, on the topic, „Why the students should / should not buy
personal computers. [10 Marks]
Answer
 – 
 PPT attached.
6. Given below is a description of how man discovered that the earth is round. Each line contains an error. Underline each errorand write your correction. [10 Marks]
Answer:i) Sailors long ago
was
 wereoften afraidii) that unless they
sailed
 sailtoo far from -iii) home they
will
 had tofall off the edgeiv) of the
flat
 deepocean. In a pastv) many people had to
trusted
trustthe wordvi) of others
for
 asthey have no wayvii) of 
gathered
 gatheringinformation for themselves.viii) Today we
could
 canfly in aeroplanesix) high over the
earth
 groundand seeing thex) curve that was proof of 
it’s
theroundness.
7. Complete the dialogue by filling in the blanks with the appropriate form of verbs given in the brackets. [10 Marks]
Answer:Alok: Hello Nina. I hope Idid not kept(not keep) you waiting too long.Nina: In fact Ihave just arrived(just arrive). Iam dying(die) to tell you the great news. Meena and Shreyasfixed(fix) the wedding for the 26th of this month.
Alok: But that‟s only a few days from now. I
cannot believe(not believe) it. Tell me exactly where those two met.Nina: Ithas been(be) a long time back, at some sales meeting. Meenahad(have) to give a speech. But because of a traffic jam she was late and while shehurried(hurry) up the stairs shecollided(collide) with Shreyas. Papersflew(fly) around everywhere. Meena was furious but Shreyas was left looking into her eyes.
8. Given below are the sentences that are jumbled up. Put them in order to produce a complete paragraph. [10 Marks]
 
 
a) To conclude, like many things in life, it is up to the individual to use TV wisely, or to abuse it and become its slave.b) By contrast, those who attack TV stat that it makes people lazy by doing everything for them.c) Television is here to stay.d) In other words, it stifles rather than stimulates the imagination.e) Defenders of TV say that it is a wonderful source of information about things we can never hope to see or do in person.f) Moreover, they say it makes topics interesting which would otherwise be boring and difficult in books.g) However, is it a boon or a curse?h) In fact, it has become an indispensable part of our lives.Answer:e) Defenders of TV say that it is a wonderful source of information about things we can never hope to see or do in person.f) Moreover, they say it makes topics interesting which would otherwise be boring and difficult in books.b) By contrast, those who attack TV stat that it makes people lazy by doing everything for them.d) In other words, it stifles rather than stimulates the imagination.g) However, is it a boon or a curse?c) Television is here to stay.h) In fact, it has become an indispensable part of our lives.a) To conclude, like many things in life, it is up to the individual to use TV wisely, or to abuse it and become its slave.

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