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2006 Metro Quarterly Fall

2006 Metro Quarterly Fall

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Metro Quarterly Newsmagazine
Metro Quarterly Newsmagazine

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Published by: Metro Transportation Library and Archive on Nov 02, 2008
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06/16/2009

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Metro Soars toNew Heights
LA
wins transit industry’s mostprestigious award for 2006
fall 2006
 
I have very good news to share with you this month: Metro has been selected toreceive the Outstanding Public Transportation System Achievement Award for 2006.This prestigious award – the transit industry’s highest honor – will be presented toMetro, October 10, by the American Public Transportation Association APTA ). APTA presents the award to transportation systems “that have demonstratedachievement in e
 ;
ciency and e
 = 
ectiveness.” I believe it con
 >
rms the agency’sstanding as a national transportation leader.We want every resident of Los Angeles to be as proud of the Achievement Awardas we are. We owe a lot to our customers, to the taxpayers who voted dollars for transit, to our local and state leaders who fought for funding, and to the membersof our Board of Directors and congressional delegation for their leadership and for the support they have given us.We also give great credit to our employees. Whether they drive a bus or train,clean or maintain our vehicles; whether they’re involved in planning, construction,operations, procurement, communications, customer relations or sta
 = 
support – itwas their individual contributions that helped bring us this great honor.What helped Metro win the Achievement Award for 2006? I believe it was serviceinnovations, technological advances, customer-focused initiatives, improved publicrecognition and acceptance of Metro services. We also can’t forget the successfulMetro Orange Line opening, expansion of the Metro Rapid system, all-time highcustomer satisfaction ratings and all-time low customer complaints.In this issue of Metro Quarterly, we’ll put the APTA Outstanding PublicTransportation System Achievement Award into context – what it is, what itmeans to Metro, to our customers and to the industry; and how Metro gainedrecognition as a “world-class” transportation system.Sincerely,Roger Snoble
Chief ExecutiveO
 ;
cer Roger Snoble
Board of Directors
Gloria Molina
Board Chair, First Supervisorial District
Pam O’Connor
1st Vice Chair, City Council Member, Santa Monica
Antonio R. Villaraigosa
2nd Vice Chair, Mayor of Los Angeles
Michael D. Antonovich
Fifth Supervisorial District
Yvonne B. Burke
Second Supervisorial District
John Fasana
City Council Member, Duarte
David W. Fleming
Lawyer, Private Citizen
Richard Katz
Past Member, California State Assembly
Don Knabe
Fourth Supervisorial District
Bonnie Lowenthal
City Council Member, Long Beach
Ara Najarian
City Council Member, Glendale
Bernard Parks
City Council Member, Los Angeles
Zev Yaroslavsky
Third Supervisorial District
Doug Failing
Ex O
 ;
cio
 
mq fall 2006no. 16
Published byMetro CommunicationsDepartmentChief Communications O
 ;
cer:
matt raymond
Editor:
 
bill heard
Editorial/ProductionCoordinator:
 
yvonne price
Writer:
 
anne dullaghan
Graphic Design:
 
metro design studio
Photographers:
 
deniz durmusdavid zaitzjeremy eichenbaumsuji leepeter watkinsonlaura woodwardstacy zung
Metro Research:
 
jim walker
(Dorothy Peyton GrayTransportation Library)
Deputy Executive O
 ;
cer,Public Relations:
 
marc littman
All comments concerning
mq
 or requests to be added tothe mailing list, free-of-charge,should be directed to:
mq
, Metro Public RelationsAttn: Dan ColonelloMail Stop
99-P1-1
One Gateway PlazaLos Angeles,
ca
90012–2952or by e-mail to colonellod@metro.net
s
4
named america’s best
Metro has won the transit industry’s 2006Outstanding Public Transportation SystemAchievement Award.
6
 ‘a very elite club’
Only the nation’s best-run transit agencies win theindustry’s top award.
s
8
the metro story:commitment and vision
Over the last decade, Metro and its employees haveworked diligently to make the agency a leader inservice and innovation.
10
a world-class transportationsystem
In addition to Metro, LA County can claim 16municipal transit operators, which include severalnational award winners.
12
satisfed customers: thewinning element
 “It’s a blessing all around,” says one satis
>
edcustomer. “I would give Metro an A+.”
s
14
update: homeland security chievisits metro
More canine security teams, federal/local lawenforcement cooperation will help deter terrorists,Michael Cherto
says.
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