Step 1: Establish The Team.
(group between 5 –7 provides a manageable and
Day & Date………………………..
Step 3: Establish the Objectives
(What improvement do we want to
effective size for resolving the problem )accomplish, what is the expected result. Clearly stating the objective will ensure as a team your effortsare focused.)
Step 2: Describe What The Problem Is.
(For an improvement effort to besuccessful the team must start with a clear definition of what the problem is and what is expected from theimprovement. To facilitate this it is important to ensure you gather all relevant data & documents thatmight help you to describe the problem more exactly)
Step 4: Provide A Sketch/Photo Of The Problem
(Providing adrawing/photo allows you to visualise what has happened)
Step 5: Understand the Process Step 6: Identify the possible causes which effects each process step
(Allow the team tolistossiblecauseswhichwouldotentiallmakethatarticularrocessstedeviatefromthereuirement.Oncethecauseshavebeen
( Before a team can improve the process theymust understand how the process works. To achieve thisthe team creates a “Process Flow Chart” to describe the “Asis” condition. The process flow chart records all the actions,decisions and inspections. Only an “as is” flow chart thatdisplays the process as it is actually working to day, willidentified each needs to be challenged using
These are causes which are undeniable and are capable of being proven. Theyare the best form of information, but are surprisingly rare.
These are the most common form of information; they are theconsidered thoughts of people. They may also be facts that can’t be proven
These are uncertain ideas; they do however helpexpand the area of interest. Most guesses turn out to provide a breakthrough. Guesses can be the most useless and most useful part of solvingproblems) Mark opposite each cause a F/O/G to indicate what type of information it is.